Ottawa, Ontario, Canada · On-site
Technical Support Specialist Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software a…
Skills: Networking, Linux, Troubleshooting, Systems Integration, TCP/IP
Ottawa, Ontario, Canada · On-site
$24/hr–$33/hr
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, a…
Skills: 3D Design, Creo, 3D Printing, Mechanical Design, Problem Solving
Ottawa, Ontario, Canada · Hybrid
$91k–$101k/yr
Join the team that is building a trusted internet for Canadians! CIRA may be best known for managing the .CA domain but our impact reaches far beyond that. We’re at the forefront of advancing cybersecurity technologies a…
Skills: Linux, Virtualization, Server Management, NetApp ONTAP, Cloud Infrastructure
Ottawa, Ontario, Canada · Hybrid
$21/hr–$33/hr
Company Description Build bold. Deliver impact. Win together. At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and del…
Skills: System Integration, Verification and Validation, Requirements Analysis, Test Automation, Troubleshooting
Ottawa, Ontario, Canada · On-site
$44k–$60k/yr
L'opportunité - Votre carrière à Moneris Un véhicule d'entreprise sera fourni aux techniciens sur site de Moneris pour qu'ils puissent effectuer leurs tâches. En tant que technicien(ne) des services sur site chez Moneris…
Skills: Technical Troubleshooting, POS Installation, Network Cabling, Customer Service, Hardware Maintenance
Ottawa, Ontario, Canada · Hybrid
$90k–$120k/yr
Company Description Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency p…
Skills: Project Planning, Scheduling, Resource Allocation, Risk Management, Budgeting
Ottawa, Ontario, Canada · On-site
$130/hr–$150/hr
Company Description ADGA Group is a Canadian-owned defence and security company that provides integrated, mission-critical technical solutions to Government and industry, specializing in C5ISRT, simulation and training, …
Skills: Linux Administration, Cloud Architecture, System Design, RHEL, Azure
Ottawa, Ontario, Canada · On-site
$100k–$130k/yr
Company Description If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes …
Skills: IT Operations Management, Cybersecurity, Network Infrastructure, PCI-DSS Compliance, IT Service Management
Ottawa, Ontario, Canada · Remote OK
$85k–$110k/yr
Who We Are PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting…
Skills: Python, Robot Framework, Selenium, Azure DevOps, Adobe Experience Manager
Ottawa, Ontario, Canada · Remote Solely
$85k–$110k/yr
Who We Are PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting…
Skills: QA Automation, Salesforce Financial Services Cloud, Python, Robot Framework, Selenium
Ottawa, Ontario, Canada · On-site
$50k–$75k/yr
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainswort…
Skills: Building Automation Systems, HVAC, Lighting controls, Commissioning, Troubleshooting
Ottawa, Ontario, Canada · On-site
$130k–$150k/yr
Company Description ADGA Group is a Canadian-owned defence and security company that provides integrated, mission-critical technical solutions to Government and industry, specializing in C5ISRT, simulation and training, …
Skills: Technical Architecture, DevSecOps, IT Service Delivery, CI/CD Pipelines, Cyber Security
Ottawa, Ontario, Canada · On-site
$90k–$100k/yr
Company Description ADGA Group is a Canadian-owned defence and security company that provides integrated, mission-critical technical solutions to Government and industry, specializing in C5ISRT, simulation and training, …
Skills: Java, Liferay, JavaScript, HTML, CSS
Ottawa, Ontario, Canada · On-site
$80/hr–$120/hr
Company Description ADGA Group is a Canadian-owned defence and security company that provides integrated, mission-critical technical solutions to Government and industry, specializing in C5ISRT, simulation and training, …
Skills: GIS Web Application Development, Linux Administration, Docker, PostgreSQL, PostGIS
Ottawa, Ontario, Canada · On-site
$100k–$115k/yr
Company Description ADGA Group is a Canadian-owned defence and security company that provides integrated, mission-critical technical solutions to Government and industry, specializing in C5ISRT, simulation and training, …
Skills: C#, .NET Framework, Angular, MongoDB, Azure DevOps
Ottawa, Ontario, Canada · Hybrid
$130k–$170k/yr
Company Description Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s…
Skills: DevOps, SRE, Infrastructure-as-Code, Terraform, CI/CD Pipelines
Ottawa, Ontario, Canada · On-site
Company Description Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With…
Skills: Linux Administration, Networking, Virtualization, RHEL, Ubuntu
Ottawa, Ontario, Canada · Hybrid
$80k–$100k/yr
Company Description Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s…
Skills: Linux/Unix Systems Administration, Infrastructure as Code, Configuration Management, CI/CD, Docker
Ottawa, Ontario, Canada · Hybrid
Company Description MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community …
Skills: B2B Sales, SaaS Sales, Product Demonstrations, Strategic Selling, Negotiation
Ottawa, Ontario, Canada · Hybrid
Company Description Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, drive…
Skills: Software Engineering Leadership, Platform Architecture, AI-Enabled Engineering, SRE Practices, Secure SDLC
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The role involves guiding customers through the deployment, configuration, and maintenance of software and hardware solutions integrating physical security infrastructure. You will diagnose complex technical issues, maintain support documentation, and collaborate with engineering to resolve product bugs.
Candidates should have strong troubleshooting skills in networking and Linux environments with a professional communication style. Preferred experience includes 2+ years in technical support or systems integration, specifically with physical security systems or scripting.
Technical Support Specialist
Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software and hardware solutions that integrate two-way radios, video management systems (VMS), access control, and other physical security infrastructure.
This is not a call-center role - you’ll be hands-on with real-world systems, working closely with partners and customers to diagnose complex issues, provide expert guidance, and ensure smooth deployments and reliable performance. You will be working both independently and as part of a team to create a great experience for our customers.
If you thrive on solving problems, enjoy diving into diverse technologies, and take pride in helping customers succeed, this could be a great fit.
What You Will Be Doing
Customer Support & Troubleshooting
• Guide partners, customers, and internal teams through technical software installs, upgrades, and issue resolution.
• Use diagnostic tools and your technical intuition to troubleshoot issues involving radios, VMS, access control, networks, and I/O systems.
• Reproduce, document, and resolve technical issues efficiently while maintaining strong communication with stakeholders.
• Maintain detailed records of support interactions using company tools to ensure visibility and continuity across the team.
• Write and maintain knowledge base articles and support documentation to reduce future escalations.
• Collaborate with Engineering to escalate and track product bugs or feature requests as needed.
Cross-Functional Collaboration
• Support internal teams (Sales, Operations, QA) by providing technical insight and field feedback.
• Help optimize deployment and support processes for efficiency and customer satisfaction.
• Contribute to team initiatives that improve response times, product quality, and customer experience.
What We’re Looking For
Required Traits and Skills
• Strong ownership mindset — you see problems through to resolution.
• Excellent troubleshooting and diagnostic skills across networking (LAN/WLAN, TCP/IP), I/O, serial comms, and systems integration.
• High comfort level with Linux environments and command-line tools.
• Clear and professional communicator — able to adapt explanations for both technical and non-technical audiences.
• Self-motivated and organized, with the ability to manage multiple priorities effectively.
Preferred Experience
• 2+ years in technical support or systems integration environments.
• Experience with physical security systems such as VMS, access control, or two-way radio networks is a strong asset.
• Familiarity with writing or maintaining technical documentation.
• Bonus: any experience with scripting (Bash, Python) or API integrations.
Role Logistics
On-site position in Ottawa. Occasional travel may be required for customer deployments or training.
Perks and Benefits
• Comprehensive medical coverage
• Flexible work hours and PTO (vacation and sick days)
• A collaborative, tight-knit team solving meaningful technical problems
• Opportunities to work with innovative technologies across physical security, communications, and IoT
Principals only - no agencies or recruiters.
Seamlessly extend your video and radio networks to increase safety, productivity, and operational efficiencies.
Teldio is a leading software technology vendor of two-way radio and video network solutions. Utilize two-way radios and/or video surveillance? Extract more value by deploying Teldio solutions. Our products can be purchased globally from Motorola Solutions / Avtec. TruFleet - leverage two-way radio location (indoor and outdoor), geo-fencing, messaging to radios and alarms from radios - tightly integrated with Avtec Scout. Edge Gateway - utilize this software to connect over 60 protocols and systems into solutions for your customers. TruDispatch - Utilize this radio dispatch solution for your small radio network. For larger deployments utilize Motorola Solutions Avtec Scout! Our products are mature, come with countless references and are supported by North American based, highly responsive team! Our mission is to deliver solutions focused on improving operational efficiency and safety via highly integrated digital transformations. We work very closely with channel partners to provide exceptional customer experience. Teldio is an established trusted partner for hundreds of organizations worldwide, including Amazon, Pfizer, Marriott, P&G, 3M, GE, Nissan, Cargill, Tesla, Tyson Foods, NYSE, Honda, SpaceX, and many others.
Offices: 390 March Road, Suite 110, Ottawa, Ontario K2K 0G7, CA · 14500 Avion Pkwy, Suite 175, Chantilly, Virginia 20151, US
There are currently 804 open technology positions in Ottawa, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Ciena, General Dynamics Mission Systems, TEHORA inc., uOttawa | Carrières - Careers, City of Ottawa / Ville d’Ottawa, among others. Browse the listings above to see every active employer.
Yes — 416 of the 804 open technology positions offer remote or hybrid work (110 remote, 306 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
