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Manage a portfolio of restaurant accounts to drive order growth, retention, and upsell opportunities while serving as the primary point of contact. Collaborate cross-functionally to gather product feedback and ensure restaurant partners maximize the performance of the platform.
Requires 3+ years of experience in restaurant success or account management, with a deep understanding of the restaurant and online food ordering industries. Candidates must be based in the Miami area and possess strong data-driven, communication, and problem-solving skills.
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.
The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers.
This role is in the field 3-4 days a week, and reports to the Director of Customer Success.
\nWhat you’ll do:Be responsible for a growing portfolio of restaurant accounts, focused on order growth, retention, upsell opportunities, and referrals.
Educate restaurants on our product offering, proprietary technology and the benefits (dollars saved) to their business.
Work with Sales and Onboarding teams to bring new restaurant partners live on Sauce
Work in a cross functional capacity to gather and help prioritize restaurant feedback related to product improvements
Track key success metrics and KPIs, monitor restaurants’ performance and be proactive
Help our restaurant partners maximize their Sauce platform performance.
Be an internal ambassador for our restaurant partners.
Be the main escalation points for day-to-day restaurant success tickets.
Analyze and report on restaurant feedback to the internal team to inform product and messaging improvements
Manage the entire restaurant renewal process for your assigned accounts.
Encourage upsells, cross-sells, referrals.
Achieve monthly, quarterly, and annual growth and retention KPI
Customer delight is a necessity!
Based in the Miami area
3+ years experience in a Restaurant Success or Account Management role
3+ years experience with the restaurant industry is required (in tech or restaurant operations)
Deep understanding and knowledge of the restaurant and online food ordering industries
Experience with CRM service tools (e.g, Salesforce, Hubspot)
You are Data Driven, Detail Oriented, and Patient
Clear and efficient communicator with excellent listening skills
Strong problem solver who takes pride in finding solutions and helping customers
Experience working with offshore teams is a plus!
Strong quality assurance processes to ensure every team member is delivering quality
You're a passionate person and excited about growing a new technology and business
You’re open to being in the field, boots on the ground, to visit your customers!
Strong & Competitive Compensation Package
Medical, Dental, and Vision Insurance
Paid Parental Leave
Flexible Work Environment
Responsible Paid Time Off Policy
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
Sauce is a revolutionary online ordering & delivery network that significantly boosts margins for local restaurants
Sauce is reinventing restaurant delivery. Optimizing delivery through tech, Sauce has taken the lose-lose-lose online delivery marketplace and turned it into a win-win-win ecosystem, where the customer pays less, the restaurant gets more, and even the delivery companies make more too. Sauce is currently boosting sales and reducing costs for thousands of restaurants and chains throughout the US.
Offices: Miami Ave, Miami, Florida 33170, US
Based on 331 listings with disclosed salaries, most technology jobs in Miami, FL pay between $63k–$240k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,018 open technology positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Royal Caribbean Group, University of Miami Health System, Hut 8, Lennar, among others. Browse the listings above to see every active employer.
Yes — 458 of the 1018 open technology positions offer remote or hybrid work (186 remote, 272 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
