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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Remote OK
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London, England, United Kingdom · Remote OK
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London, England, United Kingdom • Hybrid
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The specialist will design and deliver targeted technical training to ensure the successful adoption of new AI and automation tools across the organization. They will act as the connective tissue between product teams and end-users, diagnosing adoption barriers and creating practical enablement interventions.
Candidates must have proven experience in digital transformation, technology adoption, or business change within evolving environments. Strong technical literacy and the ability to communicate effectively with both technical teams and non-technical staff are essential.
Who we are
Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.
Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.
Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.
With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.
Your Role
Apollo is building something genuinely new in the Lloyd's market: a collective intelligence capability that combines AI, automation and connected data to make smarter underwriting decisions.
We're looking for someone who can get ahead of adoption challenges before they happen. As we build and ship new capability – AI tools, automation, collective intelligence functionality this role ensures that what we build actually lands: that colleagues have the skills, confidence and understanding to use the technology well in their day-to-day work.
This is a capability building and enablement role. It needs someone who can understand new digital tools quickly, identify the skills colleagues need to use them effectively and translate that into practical support that builds confidence and capability across the organisation. You'll need to be able to assess where colleagues are in terms of skills, confidence and readiness, spotting barriers to change early and knowing how to design interventions that help people move from awareness to confident day-to-day use.
You'll report into our Senior L&D Manager and work day-to-day with Digital Solutions, which runs our product, engineering, data, AI and digital enablement functions.
What You Will Do
Working closely with our product and delivery teams, you'll get under the skin of what we're building, assess the skills and knowledge colleagues need and translate that into practical, iterative technical training and adoption activity across the business.
That means: understanding who's using what and how well, diagnosing what's blocking adoption or might block adoption (skills gap, confidence, process friction, the tool itself), designing targeted interventions, delivering hands-on support, and tracking whether they work. Then doing it again as the product evolves.
You'll be the connective tissue between people building the technology and people using it day to day. That requires being comfortable in both worlds; sitting in sprint reviews one day, running a drop-in session for underwriters the next.
Specifically, you will:
What We Are Looking For
What you’ll get in return
We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.
Our commitment to inclusion
At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.
We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.
We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.
Hybrid & flexible working
Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.
Supporting your application
Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.
To help us do this, we invite you to complete a confidential ClearTalents profile. It takes just a few minutes and allows you to share any adjustments that may support you during the recruitment process.
Your information remains private, and the recruitment team is only notified if an adjustment is requested. Please register to create your profile here: ClearTalents
Enabling a resilient and sustainable world
Apollo was launched in 2009 to provide clients and brokers with an agile and entrepreneurial insurance partner. The Apollo name recognised the success of one of its founding investors, Neil Armstrong, who in 1969 was the first person to walk on the moon. We are an innovation inspired insurance platform offering insurance products across property, casualty, marine, energy and transportation, specialty, reinsurance, and Smart Follow teams via Syndicate 1969. Through Syndicate 1971, ibott, we offer digital and embedded risk programmes, whilst our Strategic Partner Syndicates business supports new Lloyd’s entrants from initial concept to full managing agency services. What makes us different? Our wide range of products put us in a unique position where our entrepreneurial approach and service excellence delivers creative and flexible solutions for our clients and partners all in one place as we continue our exciting growth journey. Apollo is a great place to work with an inclusive culture where everyone is welcome, included, and can thrive. Our workplace is collaborative, supportive and innovative, and we strive to produce the best results possible, together. Opportunities exist to develop our employees’ key strengths and we are supported in ways that matter to each individual. In addition to generous employee benefits, flexible working is fully embraced and utilised. We understand that no one colleague is the same and that each of us has our own responsibilities and roles outside of our working life. “We attract and retain the highest quality talent by developing a team atmosphere where opportunity exists for our employees and partners.” David Ibeson, Group CEO
Offices: One Bishopsgate, London, London, EC2N 3AQ, GB
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