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Skills: Site Reliability Engineering, Team Leadership, Incident Management, Problem Management, AWS
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Full-time
bachelor degree, postgraduate degree
Bonus Program, 401k Retirement, Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance
Posted 6d ago
Apply by Sep 4
~40 hrs/week
Responsibilities
Lead and grow the North American Site Reliability Engineering team while owning reliability strategy across Cloud and Kubernetes platforms. Manage incident and problem management processes, drive automation strategies, and act as a senior escalation point for critical system incidents.
Requirements
Requires 9+ years of experience in SRE, DevOps, or infrastructure roles with significant leadership experience. Must hold AWS and Kubernetes certifications and possess deep technical expertise in Python, Terraform, and observability tools.
Full job description
Role Summary
It's an exciting time to join McAfee!
We're looking for an experienced SRE Manager to lead our growing North American Site Reliability Engineering team and own reliability strategy across our Cloud and Kubernetes platforms. You'll combine deep technical credibility with strong people leadership — setting direction, growing the team, and acting as the senior escalation point during the most critical incidents — while partnering closely with engineering and business leadership.
This is an onsite position located in our Frisco, TX office. We are only considering candidates within a commutable distance to the Frisco office.
Position Details
About the role:
Lead and grow a team of SREs, setting technical direction and reliability strategy across AWS, GCP infrastructure and EKS platforms, and GKE platforms.
Own the organization's Incident and Problem Management processes, ensuring major incidents are handled efficiently, with timely executive communication and thorough post-incident reviews.
Drive the team's automation strategy, championing Python-based tooling and frameworks that reduce manual toil and improve reliability at scale.
Set standards for Terraform-based infrastructure-as-code, ensuring secure, scalable, and consistent provisioning practices across teams.
Define the organization's observability strategy, ensuring Grafana dashboards, alerting, and SQL/CloudWatch-based analysis practices scale effectively.
Act as a senior escalation point and incident commander for the most critical, high-severity incidents, providing calm, decisive leadership under pressure.
Partner with senior leadership, product, and engineering stakeholders to communicate risk, reliability posture, and remediation roadmaps clearly and confidently.
Own hiring, mentoring, performance management, and career development for the SRE team.
Design and build self-healing automation and runbooks that detect known failure patterns and trigger remediation automatically, reducing manual intervention and recovery time for recurring incidents.
Implement and maintain monitoring across multiple regions to ensure consistent visibility into system health, latency, and failover readiness across all deployment zones.
Proactively identify potential failure points and performance bottlenecks before they impact production and reduce operational workload by automating recurring manual tasks.
Drive ITSM process maturity across the organization, partnering with other teams to embed Incident and Problem Management best practices.
Manage on-call structure, escalation paths, staffing, and operational readiness for the team.
Report on reliability metrics, incident trends, and improvement initiatives to senior leadership.
About You:
9+ years of experience in Site Reliability Engineering, DevOps, Infrastructure, or related roles, including significant experience in a leadership or management capacity.
Demonstrated experience building, leading, and growing high-performing technical teams.
Strategic reliability leadership: Balances operational excellence with long-term reliability improvements, ensuring the team addresses immediate risks while building scalable, sustainable practices.
Deep, hands-on background with AWS infrastructure and strong technical credibility to guide architecture and operational decisions.
Proven track record leading teams through complex EKS/GKE troubleshooting and operational challenges.
Strong technical fluency in Python for automation and Terraform for infrastructure-as-code, with the ability to guide and review the team's work.
Extensive experience owning ITSM processes — Incident and Problem Management — at an organizational level.
Strong command of observability practices, including Grafana dashboards, SQL, CloudWatch Logs Insights, and alerting strategy.
Outstanding communication skills — able to clearly articulate technical risk, incident impact, and strategy to executive leadership and cross-functional stakeholders.
Strong stakeholder management skills, comfortable operating at the intersection of engineering, product, and business leadership.
Certified Kubernetes Administrator (CKA) or equivalent EKS/Kubernetes certification — required.
Incident leadership: Provides calm, decisive direction during high-severity and high-visibility incidents, helping teams stay focused and coordinated under pressure.
Stakeholder trust: Builds strong working relationships with cross-functional teams, engineering leaders, product partners, and executive stakeholders.
Degrees are a plus, including Bachelor's degree in Computer Science, Information Technology, or a related field and/or Master's degree or MBA
#LI-Onsite
Company Overview
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
Company Benefits and Perks
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.:
Bonus Program
401k Retirement
Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
Paid Parental Leave
Support and Community Involvement
14 Paid Company Holidays
Unlimited Paid Time Off for Exempt Employees
96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Pay Range
The anticipated compensation for this position is USD $123,650.00/Yr. - USD $229,650.00/Yr. depending on experience and qualifications. Job Applicant Privacy Notice
Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.
Related keywords
Site Reliability EngineeringSREDevOpsInfrastructureAWSGCPKubernetesEKSGKEPythonTerraformInfrastructure-as-codeObservabilityGrafanaSQLCloudWatch
We’re creating what’s next in online protection. As technologists, creatives, and people who thrive on looking forward, we make life online safe, so everyone can enjoy it with confidence—in all the ever-shifting forms it will take.
Just as life online is full of possibility, life at McAfee is as well. You’ll have the freedom to explore challenges, take smart risks, and reach your potential in one of the fastest-growing industries in the world—backed by a team that supports and inspires you.
Offices: 6220 America Center Dr, San Jose, California 94089, US
Real TimeInformation TechnologyCloud SecurityCyber SecurityEnterprise SoftwareArchitectureNetwork SecurityConsumer ElectronicsInternet & Web Services
Based on 213 listings with disclosed salaries, most technology jobs in Frisco, TX pay between $74k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Frisco, TX right now?
There are currently 310 open technology positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Frisco, TX?
Companies currently hiring include Thomson Reuters, T-Mobile, Keurig Dr Pepper Inc., Kyndryl, McAfee, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Frisco, TX?
Yes — 205 of the 310 open technology positions offer remote or hybrid work (47 remote, 158 hybrid).
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