Job Description We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves a…
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$90k–$120k/yr
Full-time
bachelor degree
Medical insurance, Health savings account, Dental insurance, Vision insurance, Flexible spending accounts, Pre-tax commuter benefits
Posted 1d ago
~40 hrs/week
Responsibilities
The Senior Product Support Engineer will provide expert technical support for complex customer issues involving Altium solutions and enterprise integrations. They will also drive root cause analysis, mentor team members, and create technical documentation to support the broader customer base.
Requirements
Candidates must have a bachelor's degree in an engineering field and at least 6 years of experience supporting electronic design software or enterprise platforms. Advanced expertise in PCB design workflows and experience with enterprise systems like PLM and authentication technologies are required.
Full job description
Job Description
We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems.
The successful candidate will investigate and resolve challenging technical issues that occur within customer environments, perform deep root cause analysis across multiple technologies, collaborate closely with R&D and cross-functional teams, and mentor fellow support engineers. Success in this role requires a strong foundation in PCB design, electronic product development workflows, and Altium products, combined with working knowledge of enterprise systems, integrations, authentication technologies, and related infrastructure commonly used alongside our solutions.
This position is focused on supporting and troubleshooting Altium products within complex customer ecosystems rather than providing consulting services or designing customer enterprise architectures. The ability to understand how our products interact with PLM, enterprise data management platforms, identity management systems, and other connected technologies is critical to effectively diagnosing and resolving customer issues.
Key Responsibilities include but not limited to:
Take ownership and support a prioritized customer base and accounts defined by management
Serve as an escalation resource and document technical findings for broader consumption across Product Support Engineering and other stakeholders.
Support the entire customer base through a variety of channels, with a focus on FAQs, Knowledge Base articles, Online Help, and Community Forum participation.
Document all customer issues, case activities, and escalations in accordance with support processes.
Drive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams.
Create technical content such as online help, user guides, video tutorials, knowledge base articles, quick start guides, and similar materials.
Provide live coaching and assistance to team members.
Act as a senior technical escalation resource, independently driving resolution of highly complex customer issues and providing technical leadership across multiple product and workflow domains.
Test pre-release products and features while helping prepare technical teams for upcoming releases.
Maintain a high level of knowledge and professionalism
Qualifications
Qualifications include but not limited to:
Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent
A solid understanding of electronic design software, verification and automation
Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred.
6+ years of experience supporting electronic design software, enterprise engineering platforms, or related technical solutions.
Previous Experience in Technical Support role preferred
Fluent in English
Fluency in additional languages is a plus
Excellent verbal and written communication skills
Deep knowledge in two or more areas is essential: PCB Design, High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, PLM Workflows, Enterprise Data Management, Enterprise Integrations, or Enterprise Server Technologies.
Experience supporting customer environments that include PLM, enterprise data management, authentication systems (e.g., SAML, OAuth, Active Directory), server technologies, or other enterprise engineering platforms is highly desired.
Experience with Complex PCB Simulation/Signal Integrity/Analysis is a plus
Experience in technical demonstrations and presenting training materials
Demonstrated ability to troubleshoot complex technical issues spanning desktop applications, cloud services, enterprise integrations, authentication systems, and related customer environments.
Must possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions
Be driven, self-managed, and motivated
Working conditions: This job may require occasional travel. When not traveling, time will be spent in the office fielding escalations from the technical team, and proactively assisting with the team casework.
Additional Information
The expected annual pay range for this position is $90,000 - $120,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.
Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
Altium Limited, a part of the Renesas Group and headquartered in San Diego, California, is a global software company accelerating the pace of electronics innovation. We are redefining electronic product creation in a software-defined world with our industry-first cloud-based platform that unites every stakeholder and phase of electronics development.
From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. At Altium, our teams are empowered to innovate, collaborate globally, and help create the future of electronics development.
We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.
Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’
Offices: TOYOSU FORESIA, 3-2-24, Koto-ku, Toyosu, Tokyo 135-0061, JP
Based on 213 listings with disclosed salaries, most technology jobs in Frisco, TX pay between $74k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Frisco, TX right now?
There are currently 310 open technology positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Frisco, TX?
Companies currently hiring include Thomson Reuters, T-Mobile, Keurig Dr Pepper Inc., Kyndryl, McAfee, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Frisco, TX?
Yes — 205 of the 310 open technology positions offer remote or hybrid work (47 remote, 158 hybrid).
How do I apply for Technology jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.