Department: WDTech - I&O We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — wh…
Skills: Technical support, Windows 11, MacOS, iOS, SCCM
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$75k–$90k/yr
Full-time
bachelor degree
Medical insurance, Dental benefits, Vision benefits, 401(k) match, Pre-tax transit and commuting benefits, Health and wellness program
Posted 12d ago
~40 hrs/week
Responsibilities
The Support Services Engineer serves as the primary point of contact for technical support, providing white-glove service to senior leadership and staff. Responsibilities include managing the help desk ticket queue, troubleshooting end-user devices, and maintaining business applications.
Requirements
Candidates should possess a bachelor's degree in information systems or a related field, along with at least 3 years of experience in desktop support. Proficiency in Windows 11, macOS, Microsoft 365, and enterprise management tools like Intune and SCCM is strongly preferred.
Full job description
Department:
WDTech - I&O
We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.
Department Overview
WDTech is W&D’s in-house technology team – a group of collaborative and highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology.
WDTech Infrastructure & Operations designs, operates, and supports the technology platforms on which W&D builds and operates business systems. I&O provides productivity and collaboration solutions for an increasingly decentralized and mobile workforce.
The Impact You Will Have
This position plays a critical role in supporting W&D's leadership, employees, and day-to-day business operations. You will be the frontline of technical support, providing white glove service to senior leadership and staff across the organization. Your ability to respond quickly, communicate clearly, and resolve issues with a sense of ownership will directly impact on the productivity of the people you support.
Primary Responsibilities
Serve as the first point of contact for technical support via phone, in-person, and remote tools such as Bomgar and Zoom.
Proactively monitor and manage the Help Desk ticket queue throughout your shift, taking ownership of assigned incidents from start to resolution while ensuring a positive customer experience.
Troubleshoot and support a range of systems, including Microsoft Windows 11, iOS devices, macOS, SCCM, Intune and Active Directory.
Provide user and system support for key business applications such as Salesforce, Microsoft 365 application, Box, Zoom, Adobe Acrobat, Illustrator, Photoshop, and InDesign.
Manage laptop setup and deployment for new employees using standard hardware, images and software.
Configure, deploy, and maintain end-user devices using standard hardware images and software packages.
Support and troubleshoot Zoom Rooms, including iPads and conference room setups.
Configure, deploy, and maintain end-user devices using standard hardware images and software packages.
Own assigned incidents from start to resolution while ensuring a positive customer experience.
Set up and support peripheral devices such as printers, scanners, and copiers; troubleshoot and resolve issues.
Provide support for mobile devices and assist users in accessing company systems securely.
Use collaboration and productivity tools such as Jira, Cisco AnyConnect, and Netskope for task management and secure access.
Update ticket notes accurately and in real time after every action or user interaction.
Translate technical concepts into user-friendly explanations for non-technical staff.
Participate in the execution of disaster recovery plans during system outages.
Perform other duties as assigned.
Attendance is generally Monday through Friday from 8:30 AM to 5:30 PM local time with a minimum of 3 days per week in office and up to 2 days per week remote. Participation in an on-call rotation for after-hours support is required.
Education and Experience
Bachelor’s degree in information systems, computer science, or a related study, or equivalent working experience.
3 or more years of experience in a desktop support role supporting macOS, Windows 11, and Microsoft 365 preferred.
Hands-on experience with Intune and SCCM in a managed enterprise environment is strongly preferred.
Experience working within a ticketing system to track incidents and manage assigned tasks, preferably ServiceNow.
Knowledge, Skills and Abilities
Ability to travel overnight within the United States, up to 25%.
Flexibility to participate in an after-hours on-call support rotation.
Demonstrated knowledge of Windows 11 operating system.
Passionate in providing excellent customer service with a commitment to quality.
Outstanding verbal and written communication skills.
Detail-oriented mindset while consistently focusing on the big picture.
Strong business judgment and strong analytical and problem-solving skills.
Comfortable communicating with both technical staff and senior leadership.
Demonstrates ownership of assigned work, takes initiative in the ticket queue, and follows through on commitments without needing to be prompted.
Consistent, reliable, and accountable. This team depends on everyone showing up, being available, and communicating proactively when something comes up.
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
This position has an estimated base salary of $75,000 - $90,000 plus a discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.
#LI-MR1
#LI-Hybrid
What We Offer
The opportunity to join one of Fortune Magazine’s Great Places to Work winners
Comprehensive benefit options that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include: - Up to 83% subsidized medical payroll deductions - Competitive dental and vision benefits - 401(k) + match - Pre-tax transit and commuting benefits - A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance - Paid maternity and parental leave, as well as other family paid leave programs - Company-paid life, short and long-term disability insurance - Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching
Eligibility may vary based on average number of hours worked
Equal Employment Opportunity Statement
We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.
SPAM Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.
Fair Chance Hiring
Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.
Related keywords
Support Services EngineerHelp DeskWindows 11MacOSiOSSCCMIntuneActive DirectorySalesforceMicrosoft 365BoxZoomAdobe AcrobatJiraCisco AnyConnectNetskope
Valuations powered by rich data, expert appraisers, and proprietary tech to provide high-quality analysis in less time.
Industry
Real Estate
Company size
51-200 employees
Founded
2020
Headquarters
Bethesda, MD
LinkedIn followers
2,203
When you need appraisals quickly, Apprise by Walker & Dunlop offers a unique combination of the industry’s most comprehensive data set, expert valuation specialists, and innovative technology. We deliver accelerated, data-driven appraisals with consistency across the nation.
Our Offering: Actionable analysis
Powered by more than 2.5 million data points, our platform provides unparalleled access to multifamily expense and market data, seamlessly integrating with our proprietary database to power custom reporting, comprehensive market intelligence, and insightful trend analysis.
Compliance:
USPAP, FIRREA, Fannie Mae, Freddie Mac
Offices: Bethesda, MD, US
Multifamily & commercial appraisalValuations for Financial Reporting & advisoryThird-party appraisal reviewsMarket feasibility and rent studiesMarket analyticsand Risk mitigationResidentialFinanceReal Estate
Based on 1084 listings with disclosed salaries, most technology jobs in Denver, CO pay between $75k–$192k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Denver, CO right now?
There are currently 1,237 open technology positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Denver, CO?
Companies currently hiring include Capital Rx, CACI International Inc, Amazon, Crusoe, DaVita Kidney Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Denver, CO?
Yes — 727 of the 1237 open technology positions offer remote or hybrid work (245 remote, 482 hybrid).
How do I apply for Technology jobs in Denver, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.