Service Desk Analyst (Technical Support Administrator)
Canberra, Australia · On-site
Mid level
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Full-time
Family friendly workplace, Career development, Internal promotion opportunities, Supportive team environment
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Desk Analyst will monitor and administer storage technologies, networking, and infrastructure while resolving complex application and operating system incidents. The role requires participation in shift work to provide 24/7 support coverage within a multi-vendor environment.
Requirements
Candidates must have 3-5 years of delivery experience in technical support and be capable of troubleshooting hardware and software issues. Applicants are required to be Australian citizens and hold a current baseline security clearance.
Full job description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
We are seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments, alongside a supportive and collaborative team.
The ideal candidate will demonstrate exceptional problem-solving abilities, effective communication skills, and a commitment to continuous learning. If you are passionate about optimising system performance and thrive in a collaborative environment, this role is perfect for you.
More specifically, it will include the following:
Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies, including SAN/NAS, block and file storage
Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure.
Monitor and resolve application processing incidents
Monitor and resolve Operating system (Windows, Unix, Linux) incidents
Participate in shift work to provide 24/7 support coverage
We promote internally and offer a varied career path, so if you're seeking growth and challenge, you've come to the right place.
Please note, this role will operate as part of a 24/7 SOC and successful candidates will need to be willing to work shift work on-site in Canberra.
About You and What You'll Bring
With around 3-5 years of delivery experience, you are an IT professional seeking your next challenge as a Service Desk Analyst (Technical Support Administrator). Your proven track record includes providing advanced technical support and resolving complex issues. Adaptable to new requirements and problem sets, you thrive in dynamic environments. Your expertise spans troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations
Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.
This role does require the successful applicant to be an Australian Citizen and to hold a current baseline clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – virtual/ face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Related keywords
Service Desk AnalystTechnical Support AdministratorSANNASStorage FabricSoftware-defined NetworkingHyper-converged InfrastructureWindowsUnixLinuxIncident Management24/7 SupportBaseline ClearanceDigital ModernisationIT OperationsHardware Troubleshooting
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Industry
Defense and Space Manufacturing
Company size
10,001+ employees
Founded
1969
Headquarters
Reston, Virginia
LinkedIn followers
583,592
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
How many Technology jobs are open in Canberra, Australia right now?
There are currently 192 open technology positions in Canberra, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Canberra, Australia?
Companies currently hiring include Unisys, Leidos, Datacom, BAE Systems Digital Intelligence, KBR, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Canberra, Australia?
Yes — 78 of the 192 open technology positions offer remote or hybrid work (14 remote, 64 hybrid).
How do I apply for Technology jobs in Canberra, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.