Brussels, Brussels-Capital, Belgium · Hybrid
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond. Permanent Regular Job Description: Pluxee is a global player i…
Skills: Customer experience transformation, Digital adoption, Stakeholder management, Data analytics, Customer journey mapping
Brussels, Brussels-Capital, Belgium · Hybrid
A day in the life of a Senior Data Analyst As Senior Data Analyst, you will help turn data into action and insights into commercial impact by: Designing and maintaining management dashboards and commercial steering repor…
Skills: Data analysis, Management dashboards, Commercial reporting, Power BI, Data modelling
Brussels, Brussels-Capital, Belgium · On-site
The Service Delivery Manager (SDM) role is an interface and a coordinator between the data centre teams and the outside world. The outside world is represented by the DGs in the commission. Those DGs need IT services and…
Skills: Service Delivery Management, ITIL, Stakeholder Coordination, Operational Governance, Microsoft Fabric
Brussels, Brussels-Capital, Belgium · Hybrid
A day in the life of a Senior Data Analyst As Senior Data Analyst, you will help turn data into action and insights into commercial impact by: Designing and maintaining management dashboards and commercial steering repor…
Skills: Data analysis, Management dashboards, Commercial reporting, Power BI, Data modelling
Brussels, Brussels-Capital, Belgium · On-site
Job Introduction Serco is a partner of choice to the European Institutions and other International Organisations. We work closely with our customers to deliver custom-made and specialized services across International Or…
Skills: Artificial Intelligence, Human Resources, Process Optimization, Automation, Data Analysis
Brussels, Brussels-Capital, Belgium · On-site
Your role & work environment: The Service Level Manager acts as a trusted advisor in service management related matters, representing the service delivery organization towards its customers and suppliers, while advising …
Skills: Service Management, Contract Management, Service Level Agreements, Stakeholder Management, Risk Management
Brussels, Brussels-Capital, Belgium · Hybrid
Who we are : We’re Qover, a leading insurtech scale-up that has raised $70 million. With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences. S…
Skills: Accounting, Financial reporting, Reconciliation, Bank statements, Accounts payable
Brussels, Brussels-Capital, Belgium · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Account planning, Strategic sales, Value-based selling, Solution selling, Customer relationship management
Brussels, Brussels-Capital, Belgium · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise sales, Account planning, Strategic account management, Value-based selling, Cloud technology
Brussels, Brussels-Capital, Belgium · On-site
Description The Service Delivery Manager (SDM) role is an interface and a coordinator between the data centre teams and the outside world. The outside world is represented by the DGs in the commission. Those DGs need IT …
Skills: Service Delivery Management, ITIL, Stakeholder Coordination, Operational Governance, Microsoft Fabric
Brussels, Brussels-Capital, Belgium · Hybrid
At ING, we're on a mission to make the home-buying and home-owning journey as simple, intuitive, and seamless as possible. To help us achieve this, we're looking for a Customer Journey Expert & Squad Master who is passio…
Skills: Customer Journey Design, Agile Delivery, Business Analysis, Stakeholder Management, Backlog Management
Brussels, Brussels-Capital, Belgium · Hybrid
Are you dynamic, driven and ambitious & graduating in summer 2026? Does the sound of working in a hub of innovation appeal to you? Are you passionate about data & AI? Do you see yourself working in a large international …
Skills: Python, Machine Learning, Deep Learning, NLP, Computer Vision
Brussels, Brussels-Capital, Belgium · On-site
Mission The ITU Security Officer is responsible for defining, implementing and monitoring information security measures within the organization. Acting as a trusted security advisor, the role bridges technical teams, bus…
Skills: Information security, Security risk management, Security governance, Compliance, Incident handling
Brussels, Brussels-Capital, Belgium · On-site
About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class…
Skills: Regulatory compliance, Quantitative analysis, AI-enabled workflows, Decision modelling, Python
Brussels, Brussels-Capital, Belgium · On-site
Description de l'entreprise Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and Americ…
Skills: Python, .NET, C#, SQL, Databricks
Brussels, Brussels-Capital, Belgium · Hybrid
$75k–$95k/yr
Chaque moment compte. Surtout ceux que vous vivez à fond. Bienvenue chez Consort Group. Consort Group, accompagne depuis plus de 30 ans les entreprises dans la valorisation de leurs données et infrastructures. Elle s'app…
Skills: Azure Data Platform, Azure Data Factory, Azure Synapse Analytics, Databricks, PySpark
Brussels, Brussels-Capital, Belgium · Hybrid
$45k–$65k/yr
Chaque moment compte. Surtout ceux que vous vivez à fond. Bienvenue chez Consort Group. Consort Group, accompagne depuis plus de 30 ans les entreprises dans la valorisation de leurs données et infrastructures. Elle s'app…
Skills: C#, .NET Core, .NET 6+, Angular, REST API
Brussels, Brussels-Capital, Belgium · Hybrid
Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,…
Skills: User support, Technical support, Incident management, Documentation, Training
Brussels, Brussels-Capital, Belgium · On-site
Reporting is where service management stops being a process and starts being an argument you can win. You will develop the reporting layer over the BMC Helix ITSM and asset data at the alliance headquarters in Brussels, …
Skills: Power BI, Data Modelling, DAX, Dashboard Design, BMC Helix ITSM
Brussels, Brussels-Capital, Belgium · On-site
Reporting is where service management stops being a process and starts being an argument you can win. You will develop the reporting layer over the BMC Helix ITSM and asset data at the alliance headquarters in Brussels, …
Skills: Power BI, Data Modelling, DAX, Dashboard Design, BMC Helix ITSM
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You will act as the end-to-end owner of experience transformation, driving digital adoption and operational efficiency across customer journeys. You will identify friction points through data and feedback to guide IT and marketing teams toward evidence-based solutions.
Candidates must have at least 3 years of experience in a CX-focused role within B2B or B2C service industries. A bachelor's degree is required, with a preference for an MBA or advanced degree in Business, Marketing, or IT.
As a CX Expert, you are the end-to-end owner of experience transformation, driving digital adoption, stakeholder autonomy, and operational efficiency across onboarding and in-life journeys. You deeply understand both client and advisor experiences, identify frictions through data and feedback, and guide IT and marketing toward solutions that maximize usability, adoption, and stakeholder value.
Acting as both strategist and project manager, you lead change that elevates every touchpoint and empowers teams to deliver a seamless, value-driven experience.
Continuously improve digital and service experiences by identifying frictions, implementing enhancements, and leveraging innovative tools to boost KPIs.
Challenge Digital and Omnichannel Customer Journeys: Identify pain points and opportunities across the end-to-end customer lifecycle.
Leverage data and feedback analytics to uncover root causes, prioritize improvements, and guide teams toward evidence‑based decisions that elevate customer and advisor experiences.
Champion Customer-Centric Culture: Align departments around shared CX goals and embed customer focus into daily operations.
Demonstrated expertise in digital tools and AI, including help centers, bots, and knowledge bases.
Advanced ability to assess customer journeys and interpret feedback to identify root causes and improvement opportunities.
Ability to constructively challenge IT and Product Managers to ensure optimal solutions are delivered efficiently.
Ability to construct and analyze CX dashboards and KPIs.
Solid understanding of customer care operations and supporting processes.
Customer Focus: You put the customer at the heart of every decision.
Innovation-Driven: You seek out and apply new ideas to improve experiences.
Collaborative: You work cross-functionally to align teams and drive change.
Results-Oriented: You deliver measurable improvements, even under pressure.
3+ years of experience in a CX-focused role, ideally in B2B or B2C service industries.
Proven track record of leading or contributing to CX transformation initiatives.
Bachelor’s degree required. MBA or advanced degree in Business, Marketing, IT or related field preferred.
Preferred languages: EN, NL, or FR; at least EN plus NL or FR.
Your location
Brussels
Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
The leading global employee benefits and engagement partner that opens up a world of opportunities to help people enjoy more of what really matters We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about. To make these experiences meaningful, fulfilling, and personalised, we combine our 45+ years of experience with the agility and energy of a new digital brand. The result is an exciting mix of 250+ products that give employees more freedom in the choices they make every day across 28 countries – from restaurant meals to culture, incentives, and gift vouchers. Are you looking to shape the future of employee benefits and engagement? Get in touch directly with our teams at: [email protected]
Offices: 16, Rue du Passeur de Boulogne, Issy-les-Moulineaux, Île-de-France 92130, FR
There are currently 651 open technology positions in Brussels, Belgium listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sia, everience Italia, Sopra Steria Group, ING, World Lending Group (WLG), among others. Browse the listings above to see every active employer.
Yes — 351 of the 651 open technology positions offer remote or hybrid work (57 remote, 294 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
