Klaar om klanten te helpen groeien en écht impact te maken? Voor Clearnox zijn we op zoek naar een klantgerichte Customer Success Representative met focus op de Belgische markt om ons team te versterken in Leuven. Over W…
Skills: Customer success, SaaS, Onboarding, Relationship management, Data analysis
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Full-time
Professional development opportunities, Coaching, Support from experienced colleagues, International team environment
Posted 1d ago
~40 hrs/week
Responsibilities
You will serve as the primary point of contact for Belgian customers, managing their onboarding and ensuring they maximize the value of the Clearnox solution. Additionally, you will monitor customer engagement, provide training, and analyze feedback to drive product adoption and retention.
Requirements
Candidates must have at least 3 years of experience in a customer-facing role within a digital or SaaS environment. Proficiency in Dutch, English, and French is required, along with strong analytical and communication skills.
Full job description
Klaar om klanten te helpen groeien en écht impact te maken?
Voor Clearnox zijn we op zoek naar een klantgerichte Customer Success Representative met focus op de Belgische markt om ons team te versterken in Leuven.
Over Wolters Kluwer & Clearnox
Wolters Kluwer is een internationale leverancier van slimme softwareoplossingen en professionele informatie in de sectoren Healthcare, Tax & Accounting, Finance, Compliance en Legal & Regulatory. Dagelijks helpt Wolters Kluwer professionals om op een betere manier zaken te doen en complexe problemen met vertrouwen op te lossen.
Clearnox is een slimme SaaS-tool van Wolters Kluwer die bedrijven helpt om sneller betaald te worden. Het automatiseert de opvolging van openstaande facturen en geeft realtime inzicht in cashflow en klantgedrag. Het maakt deel uit van Wolters Kluwer Tax & Accounting, waar het een belangrijke rol speelt in het volledig digitaliseren van de accounting workflow, van factuur tot betaling.
Over de rol
Als Customer Success Representative ben je het eerste aanspreekpunt voor onze klanten in België. Je begeleidt klanten vanaf de onboarding en helpt hen om het maximale uit onze oplossing te halen.
Je beheert je eigen klantenportefeuille en bouwt duurzame relaties op. Door klanten actief te begeleiden en hun succes op te volgen, draag je rechtstreeks bij aan klanttevredenheid, productadoptie en retentie.
Wat ga je doen?
Je begeleidt nieuwe klanten tijdens hun onboarding en zorgt voor een vlotte opstart.
Je ondersteunt klanten in het dagelijkse gebruik van onze oplossing en beantwoordt hun vragen.
Je organiseert trainingen, webinars en opvolggesprekken om productadoptie te stimuleren.
Je monitort klantgebruik, engagement en tevredenheid en identificeert opportuniteiten of risico's.
Je analyseert klantfeedback en deelt inzichten met Product, Support en Sales.
Je helpt bij het oplossen van meer complexe klantvragen en escaleert waar nodig.
Je denkt mee over verbeteringen aan onboarding, documentatie en klantprocessen.
Je draagt bij aan een positieve klantbeleving gedurende de volledige customer journey.
Jouw profiel
Je hebt minstens 3 jaar ervaring in een klantgerichte rol binnen een digitale of SaaS-omgeving.
Je krijgt energie van klantencontact en het opbouwen van sterke klantrelaties.
Je bent analytisch ingesteld en gebruikt data om klantgedrag en trends te begrijpen.
Je bent proactief en denkt mee over verbeteringen voor klanten en interne processen.
Je hebt sterke communicatie- en presentatievaardigheden.
Je kan zelfstandig werken maar zoekt ook actief de samenwerking op met collega's.
Je spreekt vloeiend Nederlands en Engels en je kan je vlot uitdrukken in het Frans.
Wat bieden wij?
Een voltijdse functie binnen een internationaal team.
Ruimte om je verder te ontwikkelen binnen Customer Success.
Coaching en ondersteuning door ervaren collega's.
De kans om rechtstreeks impact te maken op klanttevredenheid en klantretentie.
Doorgroeimogelijkheden binnen Wolters Kluwer.
Wil jij je ontwikkelen in een klantgerichte rol binnen een internationale organisatie?
Solliciteer vandaag nog en maak het verschil bij onze Clearnox klanten. Voor vragen kan je terecht bij Anne-Lise Bosmans, Senior Talent Acquisition Partner (anne-lise.bosmans@wolterskluwer.com).
We kijken ernaar uit je binnenkort te ontmoeten!
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: [email protected]. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
Offices: Zuidpoolsingel 2, Alphen aan den Rijn, 2400 BA, NL · 2001 Market St, Philadelphia, PA 19103, US · 130 Turner St, Waltham, MA 02453, US · 16522 Hunters Green Pkwy, Hagerstown, MD 21740, US · 9111 E Douglas Ave, Wichita, KS 67207, US
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How many Technology jobs are open in Leuven, Belgium right now?
There are currently 62 open technology positions in Leuven, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Leuven, Belgium?
Companies currently hiring include TSMG Holding, Materialise, everience Italia, AB InBev, GlobalFoundries, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Leuven, Belgium?
Yes — 19 of the 62 open technology positions offer remote or hybrid work (2 remote, 17 hybrid).
How do I apply for Technology jobs in Leuven, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.