Boston, Massachusetts, United States · Remote Solely
$75/hr–$100/hr
Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely…
Skills: Technical support, PACS, RIS, Healthcare IT, Windows server administration
Boston, Massachusetts, United States · On-site
$60k–$85k/yr
About the Opportunity Job Summary The Applications Programmer will aid in the development of interactive cognitive assessments and training programs that are primarily targeted toward understanding and improving cognitio…
Skills: C#, Unity 3D, C++, Network Programming, Game Development
Boston, Massachusetts, United States · Remote OK
$104k–$145k/yr
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spe…
Skills: Snowflake, DBT, SQL, Tableau, Salesforce
Boston, Massachusetts, United States · Remote Solely
$75/hr–$100/hr
Job Summary The Technical Services Engineer, RIS/PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works cl…
Skills: Technical Support, RIS, PACS, Healthcare IT, Troubleshooting
San Francisco, California, United States · On-site
$150k–$190k/yr
About Suno We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers cr…
Skills: Financial Modeling, FP&A, Corporate Development, Strategic Planning, Unit Economics
Boston, Massachusetts, United States · On-site
$90k–$130k/yr
WHOOP is on a mission to unlock human performance and healthspan. This role sits at the center of that mission, ensuring our executives operate at maximum leverage. You will go beyond traditional administrative support b…
Skills: Program Management, Project Management, Roadmap Planning, Stakeholder Management, Operational Process Scaling
Boston, Massachusetts, United States · Remote OK
$104k–$145k/yr
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spe…
Skills: Snowflake, DBT, SQL, Tableau, Salesforce
Boston, Massachusetts, United States · Hybrid
$151k–$251k/yr
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Partner Management, Enterprise Sales, Go-To-Market Strategy, C-level Relationship Management, Business Development
Boston, Massachusetts, United States · Hybrid
$75k–$100k/yr
This role will be hybrid in either NYC or Boston, MA. GitGuardian is a global cybersecurity scale-up. The company is based in Paris, New York City, Boston. Among our early investors who saw our market value proposition, …
Skills: Lead Generation, Cold Calling, Email Campaigns, Qualification And Discovery, Relationship Building
Boston, Massachusetts, United States · Hybrid
$87k–$109k/yr
Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, …
Skills: SQL, Snowflake, Salesforce, dbt, Looker
Boston, Massachusetts, United States · Remote OK
Description: Drug Hunter™ (drughunter.com) is an essential drug discovery intelligence platform for industry R&D innovators turning molecules into medicines. The Drug Hunter research team distills the science behind emer…
Skills: HubSpot Administration, CRM Architecture, Data Governance, Revenue Operations, Revenue Analytics
Boston, Massachusetts, United States · Remote OK
$80k–$115k/yr
About Compound Growth Marketing (CGM) Compound Growth Marketing (CGM) is a marketing consultancy built to help ambitious B2B SaaS and technology companies scale to $100M+ in revenue by building sustainable, repeatable de…
Skills: Account Management, Executive Presence, B2B SaaS Strategy, Client Relationship Management, Strategic Planning
Boston, Massachusetts, United States · Remote OK
$130k–$160k/yr
Senior Solutions Architect Location: Remote – United States Job Type: Full-Time, Permanent About Exemplar Companies Exemplar Companies is a multidisciplinary professional services firm serving businesses ranging from $5M…
Skills: Software Architecture, Cloud Engineering, AWS, SaaS Design, JavaScript
Code MetalBoston, Massachusetts, United States · Hybrid
About Code Metal Code Metal is redefining code translation for mission-critical industries, helping defense partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, R…
Skills: Engineering Leadership, System Architecture, Simulation Infrastructure, People Management, Backend Development
Foster City, California, United States · Hybrid
$214k–$290k/yr
The Object Detection and Tracking team at Zoox deals with the perception of all people and objects that can move. Your role is to work on the ML model team to develop detection and tracking models and to integrate them i…
Skills: Machine Learning, Object Detection, Object Tracking, Python, PyTorch
Boston, Massachusetts, United States · On-site
$148k–$220k/yr
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to …
Skills: Generative AI, Go-To-Market Strategy, Business Development, Cloud Migration, Healthcare Industry Expertise
Boston, Massachusetts, United States · Hybrid
$190k–$215k/yr
Acadian Asset Management is a global, systematic investment manager at the forefront of data-driven investing since 1986. Headquartered in Boston, with locations in Singapore, London, and Sydney, we manage over $232 bill…
Skills: Python, SQL, Relational Databases, AWS, C#
Boston, Massachusetts, United States · Hybrid
$91k–$109k/yr
Location: Boston (Hybrid) Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to lev…
Skills: Epic Applications, Electronic Health Records, Business Process Analysis, Workflow Re-engineering, Healthcare Data Analysis
Boston, Massachusetts, United States · Hybrid
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Skills: R, Python, SQL, GitHub, UNIX
Boston, Massachusetts, United States · Remote OK
$130k–$170k/yr
Title: Senior Front-end Software Engineer Location: Remote (Greater Boston-area preferred) Hiring Range: $130,000 - $170,000 About Touchplan® Touchplan® is the premier software offering of MOCA Systems, Inc. Used on the …
Skills: Angular, Typescript, RxJS, Observables, WebGL
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Technical Services Engineer serves as the primary point of contact for RIS/PACS technical support, troubleshooting escalated issues and coordinating with cross-functional teams. They are responsible for maintaining system integrity, performing updates, and ensuring high-quality service delivery for healthcare IT projects.
Candidates must have a bachelor's degree in IT or a related field and at least 5 years of IT support experience, including 3 years in a healthcare or radiology-focused role. Strong technical proficiency in Windows/Linux administration, database management, and healthcare interoperability standards like DICOM and HL7 is required.
Job Summary
The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Expanded Essential Duties and Responsibilities
Serve as the primary RIS technical support resource for customer healthcare IT projects.
Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.
Minimum Qualifications, Education, and Experience
Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.
Preferred Qualifications
CCNA or CCNP certification.
CompTIA Linux+, RHCA, or RHCT certification.
Radiology workflow experience.
Experience in healthcare or clinical IT environments.
Advanced knowledge of healthcare imaging and workflow technologies.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Quality Standards
· Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
· Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
· Follows all local, regional and country laws concerning employment.
· Follows all DeepHealth policies and procedures.
· Follows data privacy, compliance, safety and confidentiality standards at all times.
· Practices universal safety precautions.
· Promotes good public relations on the phone and in person.
· Adapts and is willing to learn new tasks, methods, and systems.
· Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
· Completes job responsibilities in a quality and timely manner.
Travel
This position may require occasional travel.
Working Environment
Remote
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Salary range is $75,000 to $100,00 depending upon experience
Artificial Intelligence Solutions for Healthcare
https://www.deephealth.com.hk/
View all jobs at DeepHealthBased on 2249 listings with disclosed salaries, most technology jobs in Boston, MA pay between $95k–$223k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,836 open technology positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include State Street, WHOOP, Amazon, Liberty Mutual Insurance, InterSystems, among others. Browse the listings above to see every active employer.
Yes — 1599 of the 2836 open technology positions offer remote or hybrid work (463 remote, 1136 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
