Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
Quantiq specializes in high frequency derivatives trading in the largest markets worldwide. Our approach is rigorous and pragmatic, driven by technological expertise and analytics informed by real-world experience. We va…
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Remote OK
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · Hybrid
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Provide fast technical assistance to company employees via email, in-person, and JIRA tickets to ensure a stable computing environment. Responsibilities include troubleshooting hardware and software, patching operating systems, and documenting processes in Confluence.
Requires a minimum of 5 years of experience as a Help Desk Technician in a Windows environment with advanced knowledge of Win 10, Win 11, and Mac OS. Candidates must be willing to learn American Sign Language and adapt to a deaf culture working environment.
ZP Better Together is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay services, and remote video interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.zpbettertogether.com
ZP Better Togethers' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!
The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer questions about technical issues and will work to solve them. They must be customer-oriented and able to explain themselves to company employees with varied technical experience. They need to be able to work alongside the NOC and other IT Staff to support the overall IT mission to provide a safe, secure, and stable computing environment for our company employees.
• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT procedures or processes
• Document all Helpdesk processes and procedures in Confluence
• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment
• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories
• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required
• Able to build and image end-user computers
• Experience working with an ITIL Service Desk product for tracking issues and resolution
• Experience with Active Directory, and the full Office 365 Suite
• Experience setting up, configuring, and troubleshooting VPN client issues
• Experience configuring and troubleshooting cell phones (Android/IOS)
• Experience in providing Zoom video conferencing support
• Able to effectively communicate with company employees whose technology experience is varied
• Customer-focused and problem-solver
• Minimum 5 years of experience as a Help Desk Technician in a Windows environment
• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS
This position works in our Austin Headquarters
This is an hourly, non-exempt position
Employees may experience the following physical demands for extended periods.
• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, videophone, and cell phone (40-60%)
• Lifting computers and other equipment up to 50lbs
• Boxing, Receiving, Unboxing, and Shipping Equipment
• Position may require some travel
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and perform the tasks requested by their supervisors.
Purple Communications is an Equal Opportunity Employer.
Every Conversation Matters
ZP is a leading U.S. provider of video relay services (VRS), video remote interpreting (VRI), and on-site interpreting services. ZP offers government and non-profit agencies, educational and medical institutions, SMB and larger enterprise clients, and consumers a wide array of services to meet their different communications needs at home, in the office, and on the go. Passionate advocates for equal access, the diverse people of ZP are dedicated to developing innovative technologies to provide open communications. We give people who are Deaf, Deaf-Blind, Hard of Hearing, Speech-Disabled, and have hearing loss — and the organizations who employ them — the freedom to make and receive calls anytime, anyplace, and anywhere. For more information on ZP's people, services, and company, please visit us at zpbettertogether.com; and for career information, please visit: zpbettertogether.com/careers For help with using ZP products & services, visit https://zpbettertogether.com/contact-us/
Offices: 11900 n Jollyville Rd, #204209, Austin, Texas 78759, US
Based on 2719 listings with disclosed salaries, most technology jobs in Austin, TX pay between $79k–$224k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 4,889 open technology positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, Applied Materials, Fluidstack, AMD, Apple, among others. Browse the listings above to see every active employer.
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