Glenview, Illinois, United States · Hybrid
$93k–$123k/yr
Job Description: ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufa…
Skills: People Leadership, Technical Support, Escalation Management, Microsoft O365, Windows OS
Deerfield, Illinois, United States · Hybrid
$184k–$253k/yr
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues …
Skills: Digital Health Marketing, Portfolio Growth Strategy, Market Expansion, Commercial Analytics, Upstream Marketing
Chicago, Illinois, United States · On-site
$179k–$205k/yr
Lead Data Engineer, (Python, AWS) Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment?…
Skills: Python, AWS, Java, Scala, SQL
Downers Grove, Illinois, United States · On-site
$86k–$128k/yr
At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everyth…
Skills: Epic Referrals Build, System Configuration, Troubleshooting, Structured Testing, Validation
Chicago, Illinois, United States · On-site
$98k–$158k/yr
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: AI Testing, Data Analysis, Salesforce, Microsoft Excel, Microsoft PowerPoint
Northbrook, Illinois, United States · Hybrid
$69k–$91k/yr
At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate…
Skills: Business Systems Analysis, Requirements Gathering, Data Visualization, System Life Cycle, Quality Assurance
Chicago, Illinois, United States · Remote OK
$264k–$363k/yr
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: SaaS Architecture, Identity Security, Consultative Selling, Value Selling, Complex Sales Cycles
Berlin, Germany · Hybrid
$115k–$136k/yr
About Grubhub At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-…
Skills: Marketing Analytics, SQL, Python, R, Tableau
Chicago, Illinois, United States · On-site
$179k–$205k/yr
Lead Data Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One…
Skills: Java, Scala, Python, SQL, NoSQL
Chicago, Illinois, United States · Remote OK
Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, di…
Skills: B2B Marketing, Project Management, HubSpot, Salesforce, Demandbase
Carapichaima, Couva-Tabaquite-Talparo, Trinidad and Tobago · Remote Solely
$47k–$112k/yr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: SQL, Client Relationship Management, Business Requirements Documentation, Data Analysis, Problem Solving
Chicago, Illinois, United States · On-site
$103k–$160k/yr
Overview Who We Are: National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access t…
Skills: Strategic Leadership, Program Design, Curriculum Development, Project Management, Staff Management
Buffalo Grove, Illinois, United States · Hybrid
$175k–$335k/yr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Software Engineering, Cloud Architecture, Strategic Planning, AI Technologies, Vendor Management
Mossville, Illinois, United States · On-site
$128k–$193k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Embedded C, C++, Requirements Analysis, Technical Troubleshooting, Network Communication
Chicago, Illinois, United States · Hybrid
Job Description: Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure tha…
Skills: Intellectual Property Law, Patent Prosecution, Trademark Prosecution, IP Strategy, IP Litigation
Oak Brook, Illinois, United States · Hybrid
$103k–$193k/yr
Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities wo…
Skills: SAP ABAP, SAP Solution Architecture, SAP BTP Integration Suite, OO ABAP, SAP S/4HANA
Chicago, Illinois, United States · Remote OK
$180k–$200k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Product Strategy, Lifecycle Management, Stakeholder Management, Executive Presentation Skills, Data-Driven Decision Making
Cary, Illinois, United States · On-site
$83k–$130k/yr
Semiconductor Market Sector Sales Engineer (Oregon or California) Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical…
Skills: Sales Strategy, Project Management, CRM Management, Technical Consulting, Market Analysis
Chicago, Illinois, United States · Hybrid
$86k–$131k/yr
Description Sargent & Lundy is seeking a Digital Delivery (BIM) Coordinator - Nuclear to support day-to-day model-based digital delivery on active nuclear and power projects under the oversight of a project Digital Deliv…
Skills: BIM Coordination, Model Federation, Clash Review, Issue Tracking, Revit
Chicago, Illinois, United States · On-site
$160k–$210k/yr
Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier hu…
Skills: IT General Controls (ITGC), SOX Compliance, Internal Control Over Financial Reporting (ICFR), Risk Assessment, Control Rationalization
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Lead and develop a team of Help Desk Support Analysts while providing advanced technical escalation support for hardware, software, and network issues. Oversee daily service desk operations and partner with vendors to improve service delivery and software adoption.
Requires a high school diploma and at least 7 years of IT support experience, including 3 years of people leadership and 2 years of vendor management. Proficiency in Microsoft O365, Windows OS, Active Directory, and LAN networking is essential.
ITW Construction North American provides solutions that build the spaces where we all live and work. Across the residential, commercial and renovation markets, we lead the construction industry in manufacturing a variety of products for wood, engineered lumber, concrete and steel.
At ITW, we offer you a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.
The Help Desk Supervisor is a hybrid player-coach responsible for leading the Residential Construction Help Desk team while providing advanced technical support and escalation management. This position oversees daily service desk operations, drives team performance through coaching and development, and ensures delivery of timely, high-quality customer support.
The Help Desk Supervisor serves as both a people leader and technical expert, balancing operational management with hands-on troubleshooting of complex hardware, software, network, and application issues. This role partners with internal stakeholders and third-party vendors to improve service delivery, support software adoption, and drive continuous improvement across the IT support function.
Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and business objectives.
Foster a customer-focused culture centered on responsiveness, accountability, and continuous improvement.
Oversee day-to-day Help Desk operations, ensuring timely resolution of support requests and adherence to service level expectations.
Oversee resolution of technical issues across hardware, software, and network operations; document problems and maintain logs for trend analysis.
Serve as the primary escalation point for complex technical issues involving hardware, software, networking, and business applications.
Provide hands-on troubleshooting and root-cause analysis for recurring or high-impact incidents.
Provide regular operational updates and performance reports to leadership.
Support IT projects and technology initiatives that enhance the employee experience and business operations.
High school diploma or equivalent required.
7+ years of progressive IT support experience, including supporting multi-site environments.
3+ years of people leadership experience with direct reports.
2+ years of experience managing third-party technology vendors and service providers.
Strong troubleshooting skills across hardware, software, networking, and business applications.
Experience utilizing service metrics and data to drive decision-making and process improvements.
Experience in supporting Microsoft O365 applications, Windows OS, Workstation and application patch management, endpoint protection and Active Directory.
Experience troubleshooting issues with LAN networks and network hardware and cabling
Ability to communicate complex technical concepts to non-technical audiences.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong customer service, organizational, and problem-solving skills.
Ability to travel approximately 10%, including occasional overnight travel.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience supporting multi-site, multi-domain environments.
Experience leading a service desk or IT support function.
Experience with ticketing systems, knowledge management platforms, and service-level reporting.
Annual base salary range for this position is $93,000 - $123,000. Please note that this salary information serves as a general guideline. Company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. In addition, our benefits include paid vacation, sick, holiday, and parental leave. For more details, visit our Benefits page.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Offices: Gallatin, US
View all jobs at Illinois Tool Works (ITW)Based on 3898 listings with disclosed salaries, most technology jobs in Illinois pay between $85k–$200k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 5,130 open technology positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Allergan, Caterpillar Inc., Bright Vision Technologies, Northrop Grumman, Abra, among others. Browse the listings above to see every active employer.
Yes — 2755 of the 5130 open technology positions offer remote or hybrid work (1001 remote, 1754 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
