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Default Work Shift: Day (United States of America) Hours: 40 Salary range: $30.59 - $46.48 Schedule: Full Time Shift Hours: 8 Hour employee Department: Information Systems Job Objective: Provides frontline basic support …
Skills: Network troubleshooting, Cisco CLI, VoIP support, Technical documentation, IP networking
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$30/hr–$46/hr
Full-time
associate degree, bachelor degree, professional certificate
Posted 5d ago
~40 hrs/week
Responsibilities
Provides frontline support for networking environments including switches, routers, and Wi-Fi while managing work queues and technical documentation. Collaborates with the network team on emergency changes, hardware decommissioning, and project-related networking tasks.
Requirements
Requires an associate’s degree in Information Technology or two years of relevant experience, along with Network+ or Security+ certification. Candidates must possess strong Cisco environment knowledge and the ability to perform physical network hardware installation.
Full job description
Default Work Shift:
Day (United States of America)
Hours:
40
Salary range:
$30.59 - $46.48
Schedule:
Full Time
Shift Hours:
8 Hour employee
Department:
Information Systems
Job Objective:
Provides frontline basic support (adds, moves and changes) for the Eisenhower networking environment which includes switches, routers and wi-fi, along with support of end users dependent upon those networking services. Participates in on-call after hours support and works with other engineers for work queue assignments.
Job Description:
Education: Required: Associate’s degree in Information Technology or an additional two (2) years of applicable experience in lieu of associate’s degree Preferred: Bachelor’s degree
Experience: Required: Two (2) years of Information Technology experience or completion of Networking rotation through Eisenhower Apprenticeship program
Reports To: Director-Technical Services Supervises: N/A Ages of Patients: N/A Blood Borne Pathogens: Minimal/ No Potential
Skills, Knowledge, Abilities:
Ability to create, edit and troubleshoot network devices (VoIP phones, fax machines, etc.) in a Cisco environment, Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors, Ability to create thorough technical documentation, Ability to prioritize tasks and manage time efficiently to meet deadlines, Basic understanding of IP networking principles, Knowledge of Cisco CLI for device management, Written and verbal communication skills
Essential Responsibilities
1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. 2. Checks work queues often and updates and updates completed requests within 24 hours. 3. Participate in on-call, weekend, and after-hours support for network and voice environment. 4. Notifies customers of the status of tickets and project tasks. 5. Performs written and oral status reporting on a regular basis as needed or as requested. 6. Effectively communicates with network team, IT staff members, vendors and customers. 7. Documents network infrastructure changes in JIRA and notifies appropriate staff. 8. Collaborates with Network Team to plan emergency changes. 9. Follows network diagrams and support documentation; updates documents under the direction and approval of level II or III engineers. 10. Removes retired or decommissioned hardware following established processes. 11. Sanitizes (wipes) all decommissioned network hardware. 12. Labels equipment per standards. 13. Notifies Network team if PAR levels are low or high; communicates purchasing needs; prepares (organizes, labels, stocks, unboxes, etc.) inventory for projects and deployment. 14. Addresses basic network problems. 15. Assists with network software updates as requested. 16. Reports issues to vendors (Cisco and others) as needed. 17. Performs project related networking tasks for network initiatives. 18. May be assigned to run small network initiative with oversight. 19. Notifies network team of any issues that could relate to negative customer satisfaction, network instability, or degraded performance. 20. Responsible for installing (rack and stack) network equipment based on templates and standards. 21. Provides Tier 1 troubleshooting for VLANs/Trunks/Layer-3 SVI/Wi-Fi coverage assessments. 22. Provides basic network support (IP assignments, port and VLAN assignments, IDF cable patching and cleanup). 23. Performs network work at the access layer. 24. Installs and deinstalls IDF UPS's; installs replacement batteries 25. Installs Wireless Access Points under direction of level II / III engineers with cabling vendor. 26. May help with basic VoIP duties alongside Telecommunications team members. 27. Performs other duties as assigned.
Make Your Next Career Move Count! Find Your Health Care Career at Eisenhower Health.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1966
Headquarters
Rancho Mirage, California
LinkedIn followers
15,930
There's no better place to live, work, play, and prosper. At our award-winning medical facilities located in the Coachella Valley, you'll be part of a five-star team with other top health care professionals.
In 2024, we were honored to be named to Forbes' prestigious America's Best Employers List for the third time, a testament to our dedication to providing an exceptional work environment. Eisenhower Health is the sole employer in the Coachella Valley to receive this esteemed designation, solidifying our reputation as an outstanding place to build a career.
Our dedication to delivering high-quality, compassionate medical care is evident in our rankings. According to U.S. News & World Report, we hold the esteemed position of #1 in the Inland Empire and #12 in California among hospitals. Our Magnet recognition underscores our commitment to nursing excellence and quality patient care.
Our commitment to excellence extends beyond awards; we are the only hospital in Riverside County to have received a five-star rating three years in a row in the USA Government Rating System, a distinction awarded to just 10% of hospitals nationwide.
We take pride in fostering an inclusive environment for all. With a score of 95 out of 100, we have been designated as an "LGBTQ+ Healthcare Equality Top Performer" by the Human Rights Campaign, highlighting our dedication to providing compassionate care to all members of our community.
Our commitment to patient safety is unwavering, as demonstrated by our "A" grade in the Leapfrog Hospital Safety Grade for Spring 2023.
At Eisenhower Health, we don't just set standards; we raise them. Join our team and be part of an organization that is consistently recognized for excellence in health care and workplace satisfaction. Your career at Eisenhower Health will be marked by growth, innovation, and the opportunity to make a meaningful impact on the lives of our patients and the community we serve. Eisenhower Health is an EEO.
Offices: 39000 Bob Hope Dr, Rancho Mirage, California 92270, US
Disease TreatmentEmergency DepartmentUrgent CareInpatient ServicesOutpatient ServicesRehabilitation ServicesHealth Care Careersand Hospital CareersHospitalHealth Care
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