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SeaWorld Parks & Entertainment, Inc.
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$73k–$80k/yr
Full-time
bachelor degree
Posted 30d ago
~40 hrs/week
Responsibilities
Oversee all ticketing operations for the San Diego Gulls, including season, group, and single-game sales across various platforms. Coordinate box office operations and collaborate with sales, marketing, and finance teams to maximize revenue and fan experience.
Requirements
Requires a Bachelor's degree and 3-5+ years of experience in ticket operations, preferably in professional sports or live entertainment. Must be proficient in enterprise ticketing systems like AXS and possess strong analytical and communication skills.
Full job description
A great experience starts with you!
San Diego Gulls aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Job Title:
Manager, Ticket Operations (SDG)
Pay Details:
The annual base salary range for this position in California is $73,000 to $80,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.
The Manager, Ticket Operations reports directly to the Senior Director, Ticket Sales and Operations and is responsible for overseeing all aspects of ticketing for the San Diego Gulls, ensuring efficient sales, distribution, and customer service processes. This role manages day-to-day ticket operations, including season tickets, group sales, single-game sales, and premium seating, while maintaining accurate records and reporting through ticketing systems.
The manager works closely with sales, marketing, and finance departments to develop strategies that maximize revenue and attendance. They coordinate with the Pechanga Arena box office operations staff during games and events and ensure a seamless experience for fans from purchase through entry. Additionally, the role involves analyzing sales data, managing inventory, implementing pricing strategies, and maintaining compliance with league policies and regulations.
Responsibilities
Oversee all ticketing operations for San Diego Gulls Hockey Club, including season tickets, premium seating, suites, group sales, and single-game inventory across a full regular season and pre/postseason
Serve as the primary administrator of the club’s ticketing platform AXS Back Office, managing complex event builds, dynamic pricing structures, manifest management, and system integrations
Coordinate with Pechanga Arena’s full-time and part-time ticket operations staff, including game day personnel, with a focus on operational excellence and elite fan experience standards
Direct all box office and access control operations for home games at Pechanga Arena, ensuring seamless ingress/egress for 5,000–12,000+ fans per game
Partner closely with Ticket Sales & Service leadership to support revenue-driving initiatives, including renewals, upgrades, and client experiences
Collaborate with Marketing, Finance, and Business Intelligence teams to implement data-driven pricing strategies, demand modeling, and targeted ticket offers
Manage league-mandated reporting, ticket audits, and compliance requirements in coordination with AHL office
Oversee ticket inventory distribution across primary and secondary markets, including resale platforms, while protecting brand integrity and pricing strategy
Execute ticketing operations for high-profile events, including playoffs, professional women’s hockey games, outdoor games, and league events such as the AHL All-Star Game (if applicable)
Coordinate premium hospitality ticketing, including suites, club seating, and VIP access, ensuring white-glove service standards
Work cross-functionally with Arena Operations and Security to optimize entry processes with mobile ticketing technology
Ensure financial accuracy through daily reconciliation, settlement reporting, and collaboration with Finance on forecasting and budgeting
Maintain strong relationships with third-party vendors, ticketing partners, and internal stakeholders to continuously improve systems and processes
Lead innovation in ticketing technology, including mobile wallet adoption, contactless entry, and fan-facing digital enhancements
Provide executive-level reporting and insights on attendance, yield, pricing performance, and revenue optimization opportunities
Perform other tasks, projects, and responsibilities as assigned
Qualifications
Bachelor’s degree in Sports Management, Business Administration, Finance or related field
3-5+ years of progressive experience in ticket operations, preferably within a professional sports or large-scale live entertainment
Demonstrated experience working with enterprise ticketing systems such as AXS (Back Office), Ticketmaster, TM Host or similar platforms
Proven track record of managing high – volume events and large seating inventories
Strong understanding of ticket sales lifecycle, including season tickets, renewals, group sales and premium ticketing
Knowledge of secondary ticket marketplaces and resale strategy management
Strong knowledge of computer programs Must be proficient in Excel and database applications, as well as Word and Outlook
Effective interpersonal and communication skills for cross-department collaboration and vendor management
Strong time management and organizational skills
Proven ability to lead and develop cross‑functional teams to meet operational and strategic goals
Able to handle sensitive financial data, VIP client information, and internal reporting with professionalism
Able to interpret sales data, identify trends, and support dynamic pricing and revenue optimization strategies
Able to relate professionally to all levels of staff, management, clientele, and suppliers
Able to work non-traditional hours, in non-traditional settings including nights, weekends and holidays
Able to deliver excellent customer service in a fast-paced environment
Knowledge, Skills and Experience
Education - Bachelor's Degree
Experience Required - 3-5 Year
This position is on-site.
Related keywords
AXS Back OfficeTicketmasterTM HostAHLSecondary MarketMobile TicketingDynamic PricingManifest ManagementRevenue ManagementSports ManagementBox Office OperationsPechanga ArenaFinancial ForecastingDemand ModelingAccess Control
The official LinkedIn page of the Anaheim Ducks Hockey Club!
Industry
Spectator Sports
Company size
201-500 employees
Founded
1993
Headquarters
Anaheim, CA
LinkedIn followers
21,652
The official LinkedIn page of the Anaheim Ducks hockey club. Based in Anaheim, California, the Anaheim Ducks are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). The Ducks play their home games at Honda Center.
Offices: 2695 East Katella Ave, Anaheim, CA 92806, US
How many Sports & Recreation jobs are open in San Diego, CA right now?
There are currently 410 open sports & recreation positions in San Diego, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in San Diego, CA?
Companies currently hiring include YMCA of San Diego County, 24 Hour Fitness, United Parks & Resorts, UFC GYM, Arc After School & Experiential Education, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in San Diego, CA?
Yes — 13 of the 410 open sports & recreation positions offer remote or hybrid work (5 remote, 8 hybrid).
How do I apply for Sports & Recreation jobs in San Diego, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.