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Part-time
high school
Posted 18d ago
~40 hrs/week
Responsibilities
The Spa Concierge is responsible for maintaining the cleanliness and order of the spa, fitness, and pool areas, including sanitizing wet areas and managing linens. They also provide high-quality guest service by greeting members and escorting them to facility areas.
Requirements
Candidates must have a High School Diploma or GED and previous customer service experience, preferably in hospitality. Physical ability to stand for long periods and lift up to 50 pounds is required.
Full job description
Job Title: Spa Concierge
Department: Various
Reports to: Site Director
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The SpaConcierge is responsible for maintaining the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk, if applicable.
Key Responsibilities:
Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of Arch Amenities Group.
Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
Restocks all linens in locker rooms and appropriate guest areas.
Removes dirty laundry and collects dirty linens in guest areas and takes them to the housekeeping area or laundry pick-up.
Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
Escorts members/guests to changing areas in a courteous and timely manner.
Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
Performs laundry duties, if applicable, including washing, drying, and folding linen.
Ensures all areas are clean and replenishes supplies as needed.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Greets each and every guest with a smile and direct eye contact. Informs facility management of any member, guest, or facility issues.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned
Qualifications:
High School Diploma or GED
Previous customer service experience, preferably in the hospitality industry.
Ability to have conversations with members/guests so that information that is conveyed is understood.
Efficient, well organized, and able to handle a variety of duties simultaneously
Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance.
Strong team player.
Must be able to keep calm and composed while under pressure.
Must have an eye for detail.
Availability When Facility Is Open: This could include nights, weekends, and holidays.
Ability to stand for long periods.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.
Essential Function
Seldom
Occasionally
Frequently
Stationary Position -- Sitting or Standing
X
Active Position -- Walking, jogging, running
X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.
Related keywords
Spa ManagementHospitalityWellness ServicesAmenity ManagementFacility MaintenanceGuest ExperienceSanitizationLinen ManagementCustomer ServiceFitness Center
Leading Amenity Management & Consulting Across Hospitality, Residential & Commercial Real Estate
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
1973
Headquarters
Rockville, Maryland
LinkedIn followers
14,407
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed by the merger of the most respected names in the industry, we combine decades of experience with forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
Our mission is to create spaces where people connect, thrive, and belong. We transform traditional amenity spaces, including fitness centers, rooftops, lounges, spas, and more, into vibrant, fully programmed destinations that enhance property value and build community.
With a nationwide footprint, a diverse portfolio, and a highly trained service team, we help owners, operators, and developers unlock the full potential of their amenity spaces: boosting satisfaction, retention, and ROI.
As a Flacks Group company, Arch Amenities Group is backed by the strength and resources of a global investment and operating organization. This partnership supports our continued growth, innovation, and commitment to delivering exceptional experiences for the clients, properties, and communities we serve.
Offices: 3200 Tower Oaks Blvd, Suite 400, Rockville, Maryland 20852, US
How many Sports & Recreation jobs are open in Charlotte, NC right now?
There are currently 369 open sports & recreation positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sports & Recreation roles in Charlotte, NC?
Companies currently hiring include Life Time Inc., Compass Group, Empire Portfolio Group, Crunch Fitness CR Fitness Holdings, LLC, Planet Fitness, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sports & Recreation jobs in Charlotte, NC?
Yes — 17 of the 369 open sports & recreation positions offer remote or hybrid work (5 remote, 12 hybrid).
How do I apply for Sports & Recreation jobs in Charlotte, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.