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Lead the design, development, and implementation of ServiceNow solutions across multiple modules including ITSM, ITOM, and CSM. Provide technical guidance to junior staff and collaborate with stakeholders to gather requirements and implement continuous service improvements.
Requires a Bachelor's degree (or equivalent experience) and 8+ years of ServiceNow development experience, including 4 years of project leadership. Must have hands-on expertise in HAM, CMDB, CSM, and HRSD, along with strong JavaScript and web technology skills.
Leidos is looking for a Senior ServiceNow Developer to support and lead ongoing ServiceNow continuous improvement projects of existing ServiceNow implementation for an enterprise. The successful candidate will be able to adapt to client needs, and to support the implementation of the ServiceNow roadmap. The Senior ServiceNow Developer will collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to build upon the existing ServiceNow foundation.
As a Senior ServiceNow Developer, you will play a crucial role in designing, developing, and implementing solutions within the ServiceNow platform. You will be responsible for maintaining and performing continual service improvements on the following implemented modules: ITSM, ITOM, ITAM, CMDB, HAM, CSM.
This position is remote. However, candidates must be willing to work east coast core work hours and are to be local to Washington, DC area and may be required to work onsite at times.
Qualifications:
Bachelor's degree and 8+ years of proven experience as a ServiceNow Developer with strong understanding of the platform’s architecture and capabilities. May consider additional years of experience in lieu of a degree.
At least 6 years of experience with design, development and support.
At least 4 years of experience in leading software development projects.
Must have hands on ServiceNow development experience across multiple modules in particular experience with Hardware Asst Management (HAM), Configuration Management Database (CMDB), Customer Service Management (CSM) and HR Service Delivery (HRSD).
Familiar with ITSM, ITOM, and ITAM.
Shows initiative, presents ideas to overcome challenges, self-starter.
Positive attitude, willingness to learn and team-oriented.
Exceptional communication and organizational skills.
Support development in Agile framework. Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams.
Hands-on experience with ServiceNow custom-scoped application development.
Responsibilities:
Technical Lead:
Exhibits exceptional customer service and teamwork, collaborating effectively with clients and vendors to achieve mission success while maintaining a strong commitment to delivering high-quality products and services.
Effectively conveys key ideas and gathers actionable feedback from cross-functional team members and stakeholders. Demonstrates strong creativity, collaboration, and the ability to communicate with clarity and impact.
Identifies risks and challenges, performs qualitative and quantitative analyses, evaluates alternatives, and provides well-informed recommendations.
Lead Development review process and provide technical guidance and support to junior and mid-level staff.
Gather and document business and system requirements.
Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
Coordinate and lead project team meetings with technical staff and other key stakeholders.
Develop implementation plans, SOP, system architecture for all project deployments.
Assist in the architecture, design, management, and implementation of ServiceNow.
Prepare IT to project status reports and presentations by collecting, analyzing, and summarizing information and trends
Maintains project documentation repository
AI experience: Now Assist, third-party LLM API’s, Automatic test framework
Development:
Demonstrated experience working on large-scale projects in diverse team environments with a focus on ServiceNow tools and techniques, including experience with JavaScript/GLIDE, HTML5, Angular JS, jQuery and CSS.
Design, configure, and implement environments for applications, engineer suitable release management procedures, and provide production support.
Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting.
Design and develop automation workflows, perform unit tests, and conduct reviews to make sure work utilizes coding standards and best practices for platform performance, and assess the overall quality of delivered components.
Experience using Flow Designer.
Integration experience.
Collaborate with team on software design, to provide accurate work estimates and implementation of new features including interfaces, contracts with storage system, and data transformation.
Liaise with other development, infrastructure, and operations teams.
Ensure that all security policies and practices are adhered to as part of development.
Ensure all development is created in alignment with ServiceNow Technical Best Practices
What Sets You Apart:
Experience integrating ServiceNow with external systems
Familiarity with organizational change management
Ability to support multiple projects simultaneously
Experience with Okta and SSO technologies
Ability to obtain public trust clearance prior to start date.
Active ServiceNow Certified Systems Administrator (CSA) Certification or the ability to obtain certification within 3 months of hire date.
You Might Also Have:
ServiceNow Certified Application Developer Certification
ServiceNow Certified Implementation Specialist Certification
ITIL v3 Foundations Certification
Project management experience
At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that provide them with an opportunity to thrive, professionally and personally. For us, helping you grow your career is good business. We’d like to learn more about you, apply today!
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
An industry & technology leader serving government & commercial customers with smarter, more efficient innovations
Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead, visit careers.leidos.com for our latest opportunities.
Offices: 1750 Presidents St, Reston, Virginia 20190, US · 11955 Freedom Drive, Reston, VA 20190, US · 1145 N 2nd St, Leavenworth, KS 66048, US · 9600 Great Hills Trail, Austin, TX 78759, US · 221 3rd St, Newport, RI 02840, US
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