Tokyo, Japan · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: People Management, SaaS Implementation, Professional Services, Customer Success, Project Management
Tokyo, Japan · Hybrid
Job Description: Business Overview As part of Rakuten Group, Inc., we are entrusted with Rakuten Mobile business operations. Our division has entered the carrier business with innovative technology and advanced capabilit…
Skills: B2B Service Planning, Project Facilitation, Requirements Definition, Vendor Management, Contract Negotiation
Tokyo, Japan · On-site
The opportunity The Senior Account Executive for Territory Accounts will be part of a growing team helping start and shape our business for acquiring brand-new customers across Unity's Industry markets. Customers are in …
Skills: Account Management, Outbound Prospecting, Pipeline Generation, CRM Management, Sales Forecasting
Tokyo, Japan · On-site
What Cognite is: Relentless to achieve Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world’s hardest, highest-impact problems. With unmatched industrial he…
Skills: Outbound Prospecting, Lead Qualification, CRM Management, Account Planning, Salesforce
Tokyo, Japan · On-site
$7719k–$21497k/yr
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks…
Skills: Digital Forensics, Incident Response, Host Forensic Analysis, Network Analysis, Cloud Forensics
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Java, REST, SOAP, API Development, HTTP
Tokyo, Japan · On-site
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping i…
Skills: Startup Recruitment, Technical Business Development, Ecosystem Development, Venture Capital Relations, AI/ML Knowledge
Tokyo, Japan · On-site
We are an applied AI lab building end-to-end software agents. We're the makers of Devin, the first AI software engineer. Our team is extremely talent-dense. Among our founding team, we have world-class competitive progra…
Skills: Strategic Partnerships, Market Expansion, Enterprise Software, AI Solutions, Business Development
Tokyo, Japan · On-site
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to …
Skills: Software Sales, Consultative Selling, Account Management, Strategic Planning, Pipeline Development
Tokyo, Japan · On-site
部署紹介/Business Unit 仕事内容/What the Role Entails 工作内容： 1、负责腾讯云日本市场的业务拓展与销售达成，统筹渠道生态与直销双线推进，完成年度销售业绩目标； 2、渠道线：围绕核心渠道伙伴（含大型系统集成商/SI，如NTT DATA、CTC、TIS等），对齐战略方向及销售目标，制定渠道增长计划，推动伙伴赋能、培训认证、激励政策及商机转化落地； 3、直销线：独立负责日本市场头部客户（含大型企业、互联…
Skills: Business Development, Channel Management, Direct Sales, Cloud Computing, Strategic Planning
Tokyo, Japan · Hybrid
About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals …
Skills: PaaS Sales, SaaS Sales, Account Planning, Revenue Forecasting, C-level Engagement
Tokyo, Japan · On-site
求めている人材と役割 チャネルセールス アカウントマネージャーは、パートナーを通じて、デジタルメディアソリューション(Creative CloudやDocument Cloud事業領域）製品やサービスの売上を最大化する役割となります。チャネルセールスアカウントマネージャーは、日本国内の大手チャネルパートナー(ディストリビューター/リセラー)を直接管理し、新しいビジネスチャンスを創出し実行することで収益の最大化を目指す役割となります。担当…
Skills: Partner Sales, Account Management, Pipeline Generation, Sales Forecasting, Subscription Management
Tokyo, Japan · On-site
Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the trans…
Skills: B2B Enterprise Software Sales, Consultative Selling, Lead Qualification, Account Mapping, Prospecting Strategy
Tokyo, Japan · On-site
Who are we? The Institutional Equity Division (IED) is a global leader in the origination, distribution and trading of equity, equity derivatives and hybrid products. We are looking for a Financial Engineer based in Toky…
Skills: JavaScript, Python, SQL, Kdb+/q, Project Management
Tokyo, Japan · Hybrid
We are seeking a Mission Operations Intern to join the core technical team responsible for preparing, testing, and executing flight operations for a lunar lander mission. In this role, you will develop the command proced…
Skills: Python, Git, Gitlab, Jira, Grafana
Tokyo, Japan · Hybrid
Job Description: 世界トップクラスのITサービスを提供するDXCのServiceNow Consultant としてご活躍いただきたいと思います。 配属先となる部門のEnterprise Applications ＆SaaS (EAS)は、2022年新たに組織を立ち上げ、拡大を図っています。 日本のSaaSのベストプラクティスのリードし、導入をグローバル観点で提案導入できるのが我々DXCであり、グローバル観点、そしてお客…
Skills: ServiceNow Implementation, Consulting, Project Leadership, Offshore Team Management, Business Problem Solving
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Solution Engineering, CRM, AI Agents, Financial Services Consulting, Technical Demonstrations
Tokyo, Japan · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: C++, Python, Stochastic Calculus, Numerical Methods, Derivatives Pricing
Tokyo, Japan · Hybrid
About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals …
Skills: Account Management, Enterprise Sales, Financial Services Industry Knowledge, PaaS/SaaS Sales, Deal Strategy
Tokyo, Japan · On-site
Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and stra…
Skills: Engineering Management, SRE, DevOps, Cloud Infrastructure, Kubernetes
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Lead the technical delivery team in implementing WalkMe solutions to enhance user experience and drive business impact for customers. Manage team performance, resource allocation, and serve as the primary contact for customer escalations.
Requires over 7 years of experience in Professional Services or Customer Success with at least 2 years of people management experience. Must be native in Japanese, business-level in English, and have a strong background in enterprise SaaS implementations.
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
The Manager, Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. You will report to Senior Director, Professional Services, APJ.
マネージャー、プロフェッショナルサービスコンサルタントは、顧客へのWalkmeの導入を担っている極めて重要な役割です。私たちは、情熱と意欲を持ち、顧客とパートナーシップを組み、複数のWebサイトやプラットフォームにわたるユーザーエクスペリエンスを向上させるソリューションを設計・構築できるチームメンバーを求めています。テクノロジー、ソリューション提案、そしてカスタマーサクセスに情熱を注げる方を歓迎します。本ポジションは、APJ（アジア太平洋・日本）地域のプロフェッショナルサービス担当シニアディレクターの直属となります。
\nWhat You'll Own/主な職務People Management
Lead training, and nurturing talent across the technical delivery team by providing coaching, skills development, and career planning.
Manage team performance, acting on internal and customer feedback about team quality of work.
Develop and embed best practices for implementation methodology and cross-team collaboration.
Promote understanding of new product features to ensure the team maintains advanced knowledge.
Foster an open, productive, and trust-based team dynamic through an inquisitive and supportive leadership approach.
WalkMe Implementation & Delivery
Oversee the delivery of the team's implementation projects, ensuring ongoing focus on value and quality.
Design, guide, and review the build of interactive WalkMe experiences that enhance end-user onboarding, accelerate feature adoption, and drive business impact.
Manage team capacity and partner with SE Leads to resource customer engagements, coordinating efforts where needed.
Serve as the primary contact for customer escalations, in partnership with the Account Management team.
Consultation & Customer Success
Partner with customers' application owners to understand their business objectives, pain points, and end-user needs, providing expert WalkMe recommendations.
Conduct and oversee training sessions for customers on WalkMe best practices to maximize product value.
Ensure smooth troubleshooting and resolution of WalkMe implementation issues across platforms and devices.
Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
Strategy & Continuous Improvement
Use data inputs to provide recommendations that support ongoing team and process improvement.
Partner with peers and Services leadership to implement the long-term team vision.
Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies, promoting continuous learning within the team.
ピープルマネジメント
日本におけるテクニカルデリバリーチーム全体を率い、コーチング、スキル開発、キャリアプランニングを通じて人材を育成する。
チームの成果物に対する社内・顧客からのフィードバックに基づき、チームのパフォーマンスを管理する。
導入手法やチーム間コラボレーションに関するベストプラクティスを策定し、定着させる。
新機能の理解を促進し、チームが常に高度な知識を学び身に着けられるようにする。
オープンで生産的、かつ信頼に基づいたチームダイナミクスを醸成する。
WalkMeの導入とデリバリー（Implementation & Delivery）
チームの導入プロジェクトを統括し、継続的に価値と品質を追求する。
ユーザーのオンボーディングを強化し、機能活用を促進し、ビジネスインパクトを創出するためのインタラクティブなWalkMe体験の設計、ガイダンス、および構築レビューを行う。
コンサルテーション & カスタマーサクセス
顧客のアプリケーションオーナーとパートナーシップを築き、ビジネス目標、課題、エンドユーザーのニーズを深く理解した上で、WalkMe活用のための専門的な推奨事項を提供する。
製品価値を最大化するため、WalkMeのベストプラクティスに関する顧客向けトレーニングを実施・監督する。
様々なプラットフォームやデバイスにおけるWalkMe導入時のトラブルシューティングと問題解決を円滑に進める。
UX/UIデザイナー、開発者、カスタマーサクセスチーム、その他のステークホルダーと緊密に連携し、部門横断的なコラボレーションを推進する。
戦略 & 継続的改善
データに基づき、継続的なチームおよびプロセスの改善に向けた推奨事項を提供する。
チームの長期的なビジョンを実現するため、他のマネージャー層やサービス部門のリーダーシップと連携する。
WalkMeやデジタルアダプション技術の最新トレンドを常に把握し、チーム内での継続的な学習を促進する。
7+ years of experience in Professional Services, Implementation Consulting, or Customer Success, delivering enterprise-level SaaS implementations.
3+ years of SaaS experience.
2+ years managing a team of small members, including recruiting and developing talent.
Experience managing team goals and performance.
Experience partnering with leadership peers to improve cross-team collaboration and developing new team skills to accommodate growth.
Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
Strong understanding of user behavior and how to improve user engagement through digital adoption platforms.
Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
Excellent communication and collaboration skills, with the ability to work effectively across teams and with senior stakeholders.
Strong project management skills, with demonstrated ability to oversee multiple engagements within timeline and resources.
A passion for providing an outstanding service experience to every customer.
Experience working in an agile development environment is a plus.
Native level of Japanese and Business English.
応募要件（What You Need to Succeed）
プロフェッショナルサービス、導入コンサルティング、またはカスタマーサクセスにおける7年以上の経験（エンタープライズレベルのSaaS導入経験必須）。
3年以上のSaaS経験。
小規模チームのマネジメント経験（採用および人材育成を含む）。
チームの目標管理およびパフォーマンス管理の経験。
リーダー層と連携し、部門横断的なコラボレーションの改善や、成長に合わせたチームの新たなスキルセット開発を主導した経験。
WalkMeプラットフォーム、または類似のユーザーガイダンス／オンボーディングツールの使用経験があれば尚可。
ユーザー行動への深い理解と、デジタルアダプションプラットフォームを通じたエンゲージメント向上の知見。
データを解釈し、データに基づいた意思決定とWalkMe導入の最適化を行える分析的な思考力。
優れたコミュニケーション能力とコラボレーション能力（チーム間やシニアステークホルダーと効果的に働けること）。
強力なプロジェクト管理スキル（限られたリソースと期間内で複数の案件を統括できること）。
すべての顧客に卓越したサービス体験を提供することへの情熱。
アジャイル開発環境での実務経験があれば尚可。
週3日のオフィス出社。
日本語ネイティブレベル、ビジネス英語レベル。
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities. Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software. WalkMe’s DAP is used by thousands of enterprises worldwide spanning all industries and platforms for onboarding, training new and existing users on new processes, and improving overall productivity by providing contextual guidance in real-time.
Offices: 71 Stevenson St floor 20, San Francisco, California 94105, US · 360 Park Ave S, New York, NY 10010, US · 421 Fayetteville St, Raleigh, North Carolina 27601, US
There are currently 981 open software positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Rakuten, DXC Technology, Salesforce, Google, Accenture, among others. Browse the listings above to see every active employer.
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