Tokyo, Japan · Remote OK
Who We Are Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simp…
Skills: Technical Account Management, Cloud Infrastructure, Incident Management, Customer Success, Solution Architecture
Tokyo, Japan · Hybrid
Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of t…
Skills: DLP, SSE, DSPM, CASB, Zero Trust Network Access
Tokyo, Japan · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Client Services, Payment Processing, Technical Support, Troubleshooting, Account Management
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #…
Skills: Operations Design, AI Tool Implementation, Project Management, Change Management, Data Analysis
Tokyo, Japan · Hybrid
What you will do Provide high level technical support to your customers through web-based support and phone supportMeet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support p…
Skills: Linux System Administration, Troubleshooting, Debugging, Linux Containers, Kubernetes
Tokyo, Japan · Hybrid
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of …
Skills: Solutions Consulting, Pre-Sales, Automotive Industry Expertise, Strategic Planning, C-level Stakeholder Engagement
Tokyo, Japan · Hybrid
About this role: The Client Director is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue generating importance. Th…
Skills: Consultative Selling, C-Level Relationship Management, Global Account Planning, Territory Management, Solution Architecture
Tokyo, Japan · On-site
Overview Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people…
Skills: Complex Sales, Account Management, Business Development, Pipeline Forecasting, Lead Generation
Tokyo, Japan · Remote OK
<p style="text-align:justify;background:white;"><strong>ABOUT MONEYTHOR</strong></p><p style="text-align:justify;background:white;">Moneythor is an award-winning global enterprise software company based in Singapore prov…
Skills: JavaScript, HTML, Web Development, SQL, Java
Tokyo, Japan · On-site
企業における基幹系および情報系の業務システムの開発プログラム/プロジェクトおよび運用サービスの管理方針/プロセスの策定および実践を担当します。 ※日本語の履歴書・職務経歴書をご用意ください。 ・クライアント、プロジェクトメンバとのコミュニケーション能力のある方・プロジェクト管理知識（PMP、PMBOKなど）のある方・プロジェクト/チームの管理経験（１０名～３０名程度の管理経験）・実務でのシステム開発経験1年以上※これからPMをやっていき…
Skills: Project Management, Communication Skills, Team Management, System Development, Problem Solving
Tokyo, Japan · On-site
日本発のトレンドマイクロは、「デジタルインフォメーションを安全に交換できる世界の実現」をビジョンとし、創業から35年以上、サイバーセキュリティのグローバルリーダーとして50万社を超える法人組織と個人のセキュリティ環境を保護しています。 ■ 概要 コーポレートキャンペーングループのイベントマーケティング担当として、BtoB向けの展示会・セミナー・自社主催カンファレンスなど、各種イベントの企画・運営をリードしていただきます。単なる運営にとど…
Skills: Event Planning, Project Management, Digital Marketing, Lead Generation, Budget Management
Tokyo, Japan · On-site
The Real-time Market Data department is part of the Algorithmic Trading Super Department. It is responsible for developing, engineering, deploying and maintaining applications to disseminate and enhance the value of the …
Skills: C++, AI Driven Development, Multithreaded Systems, Linux, Python
Chiyoda, Japan · On-site
The Real-time Market Data department is part of the Algorithmic Trading Super Department. It is responsible for developing, engineering, deploying and maintaining applications to disseminate and enhance the value of the …
Skills: C++, AI Driven Development, Multithreaded Systems, Linux, Python
TELEXISTENCE Inc.Tokyo, Japan · Hybrid
ー Quality engineering, test automation, CI/CD validation, and operational documentation for retail robotics operations As a Product Quality Engineer for Robotics Applications, you will improve the release quality, reliab…
Skills: Quality Engineering, Test Automation, CI/CD Validation, API Testing, Log Analysis
TD SYNNEX K.K.Minato, Japan · On-site
Google Cloud Product （Google Workspace、Google Cloud （GCP）、Chrome ソリューションに特化してプロダクトマネジメント、ビジネス開発（BD）を担当していただきます。特にエンタープライズ領域と新規販売パートナーのリクルーティングへの注力を期待します。 ・販売店向けの担当製品セールス活動、ビジネス開拓、勉強会、問合せ対応 ・案件のクロージングに向けた要件確認、提案、デモ、社内クラウド…
Skills: Google Cloud, Google Workspace, Chrome Solutions, Product Management, Business Development
Tokyo, Japan · On-site
◆業務内容【エンジニアリング領域】・製造業のお客様の商品企画・設計開発・研究開発部門に対して、デジタルを活用した製品・サービス開発の戦略策定、ロードマップ策定を行います。・戦略策定から、システムの導入、海外を含む各拠点へのロールアウトから業務定着の支援、システムの保守・運用まで、すべてのフェーズに対して一気通貫でのコンサルティング、実装支援を提供します。【ソフトウェア/サービス領域】・自社の製品にデジタルによる付加価値を付けたいお客様や…
Skills: DX Consulting, Solution Architecture, PLM, ALM, MBSE
Tokyo, Japan · On-site
The opportunity Unity is looking for a Senior Channel Partner Account Manager to join our growing Channel Partnerships organization in Japan. In this role, you will drive revenue growth through strategic partnerships wit…
Skills: Channel Partner Management, Sell-with Strategy, Sell-through Strategy, SaaS Business Models, Go-To-Market Strategy
Tokyo, Japan · On-site
The opportunity The Head of Strategic Sales will be the driving force behind the adoption and growth of our Offerwall (OW) solution among Japan’s top-tier app publishers and game developers. You will lead the strategy an…
Skills: Strategic Sales, AdTech, Mobile Gaming, Publisher Management, Monetization Strategy
Otsuka America, Inc.Tokyo, Japan · On-site
Job Description ■募集背景 当社グループが事業展開を行っているライフサイエンス・ヘルスケア業界においてAIによる大きな変革がおこっている。これに対応するために、当社(グループ本社)はグループの各事業会社と共にAIを用いた業務改革を進めており、その機能の強化を行う。 ■職務内容 •グループ内のAIを用いたプロジェクトにエンジニアとして参加し、アプリ設計・作成を行う。 •グループ内のプロジェクトにおいてデータサイエンス、機械…
Skills: AI Agent Application Development, Data Science, Machine Learning, Life Sciences Domain Knowledge, Bioinformatics
Tokyo, Japan · On-site
デジタル時代のリーダー企業は、クラウドを単なるコスト削減手段ではなく、ビジネス変革の触媒として活用しています。しかし、多くの企業において、壮大なクラウド戦略と現実の実装の間には依然として深い溝があります。 私たちは、戦略立案の先の「実現」にこだわり、クライアント企業の競争力を根本から高めるクラウド変革を推進します。コンサルティングファームやシステムインテグレータなどで培ったあなたの戦略的思考と専門知識を、より大きなインパクトに変える場所…
Skills: Cloud Strategy, Cloud Engineering, DevOps, SRE, Platform Engineering
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The Senior TAM acts as the primary post-sale contact for priority customers, providing technical advisory and architecture guidance. They are responsible for proactive engagement, incident escalation management, and collaborating with internal teams to align technical delivery with business objectives.
Requires 7+ years of experience in technical consulting or customer success and fluency in both Japanese and English. Candidates should possess deep knowledge of cloud computing (AWS, Azure, Google), networking, and storage, with cloud certifications strongly preferred.
Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together.
The Senior Technical Account Manager (TAM) plays a key role in guiding customers through their technical journey by collaborating closely with engineering, support, and product teams. The TAM’s goal is to proactively identify areas for improvement, address challenges early, and ensure long-term customer satisfaction.
Building trust and reliability is central to this role. The TAM must be consistently available to engage directly with customers, not just during successes, but also through difficult situations, complementing the standard support process with a more personal and continuous relationship.
This position requires a strong sense of ownership, accountability, and urgency, ensuring the customer feels supported at every step
Act as primary post-sale customer contact for priority customers.Understand our customers’ business goals and technical challenges, ensuring their voice is heard across internal teams to shape roadmap and service improvements.
Build and maintain strong relationships with assigned customers.
Develop and maintain account plans, ensuring goals and expectations are met.
Ensure customers realize the full value of their investment in the company's products or services.
Possess a deep understanding of the company’s products and services.
Provide customers with architecture guidance, optimization strategies, and best practices for leveraging cloud infrastructure and services.
Anticipate customers’ needs through regular technical health checks, performance reviews, and proactive monitoring.
Train customers on Zadara services and how to maximize benefits from Zadara services that are relevant for that customer.
As the escalation point during critical incidents; drive resolution, coordinate internal resources and provide regular, timely status updates.
Act with a strong sense of responsibility and urgency.
Monitor open tickets daily and alert the support team if not being addressed sufficiently or timely.
Collaborate with Sales Account Manager to define success plans, ensuring alignment between technical delivery and business objectives.
Collaborate closely with product marketing, product management and field marketing functions to build quality customer focused campaigns, offers, and Go-To-Market initiatives.
Maintain accurate documentation of customer account information, interactions, technical issues and provide regular status updates.
Deliver executive-level reports as needed. (e.g. “health checks” and growth plans with reps).
Deliver closed-loop lead and deal management process and metrics to support sales and marketing objectives and goals.
Strategic Business Support
Partner with the SA to plan capacity and optimize infrastructure for new services and business growth.
Develop DR plans and participate in planning and executing disaster recovery drills to validate business continuity.
Support the SA in delivering POCs, customer demos, and training for new features and tools.
Create technical enablement materials and deliver post-sales training sessions for MSP partners.
Fluency in Japanese (written and spoken) is required.
Business-level English proficiency.
Must have legal authorization to work in Japan (visa sponsorship not available).
7+ years of related experience; technical consulting, customer success, solution architect, systems engineering.
Strong business acumen; understand how businesses operate, make sound judgments, and contribute to the overall success of an organization
Excellent technical aptitude and experience leading highly complex products through technical support.
Excellent interpersonal and communication skills with a high level of emotional intelligence.
Proven experience managing enterprise customers and delivering high-touch technical support.
Ability to work independently, prioritize effectively, and handle complex customer environments.
Familiarity with incident response frameworks and service management practices.
Project management experience.
Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert) are strongly preferred.
Knowledge of Cloud Computing: AWS, Azure, Google, VMware.
Knowledge of Networking: topology, routers, LAN, WAN.
Knowledge of Storage: SAN, NAS, Object Storage.
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Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements.
Please review Zadara's Privacy Policy here
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Managed cloud services with full-stack compute, networking, storage and more!
Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. With over 500 edge cloud locations worldwide and the ability to deploy a full-scale cloud infrastructure anywhere, Zadara is uniquely equipped to meet the specialized requirements of sovereign AI workloads. Its solution ensures complete data privacy and security, adhering to stringent compliance standards while enabling both AI model training and AI real-time inference directly at the edge—ideal for service providers and modern enterprises. Zadara’s fully-managed clouds are designed to accommodate any workload, anywhere – whether on-premises, hybrid, multi-cloud or at the edge. Zadara’s cloud platform features a consumption-based pricing model with zero data egress fees, offering cost-effective scalability without hidden charges. Since 2011, Zadara has operated worldwide with a highly skilled team that provides 24/7 follow-the-sun support and services. Zadara is headquartered in Irvine, California.
Offices: 9245 Research Dr, Irvine, California 92618, US · HaYozma 6, Yokneam, 20692, IL
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