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Full-time
Stable Working Environment, Flexible Working Environment, Collaborative Working Environment, Ongoing Training, Professional Development Opportunities, Competitive Compensation
Posted 25d ago
~40 hrs/week
Responsibilities
Act as the primary point of contact for clients to ensure satisfaction, retention, and growth. Collaborate with internal product and operations teams to deliver tailored solutions and resolve operational issues.
Requirements
Requires proficiency in Spanish and English, with experience in operational project management and client operations. Experience with Jira, Confluence, and the iGaming or B2B SaaS industry is highly preferred.
Full job description
NOTE:
Please, submit your CV in English when applying for this vacancy.
Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Urugay and Brazil. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
Role Overview
We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.
Key Responsibilities
Serve as the primary contact for client needs, inquiries, and concerns.
Build and nurture strong client relationships to foster retention and growth.
Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
Proactively identify and resolve issues, continuously improving client experience and internal processes.
Work closely with the product team to align updates and features with client expectations.
Maintain up-to date knowledge of Altenar’s offerings to identify opportunities for upselling and cross-selling.
Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.
Requirements & Skills:
Languages: Spanish (proficient), English (intermediate or higher). Portuguese (particularly Brazilian Portuguese) is considered an advantage.
Experience managing operational projects and coordinating cross-functional teams.
Strong ability to drive issue resolution by working with Product, Trading, Operations, Compliance, and Technical Support.
Experience with incident management, service delivery, or client operations is highly preferred.
Comfortable tracking multiple operational workstreams, following up on action items, and ensuring timely delivery.
Experience using Jira, Confluence, and ticketing platforms.
Strong understanding of SLAs, KPIs, and operational performance reporting.
Ability to prioritize operational requests and manage competing client demands.
Experience in sportsbook operations or B2B SaaS implementations/onboarding is considered a strong advantage.
Analytical mindset with the ability to investigate issues, interpret logs/reports, and communicate findings to technical teams.
What We Offer
A stable, flexible, and collaborative working environment.
Ongoing training and professional development opportunities.
Competitive compensation and benefits package.
A multinational team of industry experts from around the world.
Related keywords
iGamingAccount ManagementB2B SaaSSportsbookSLAKPIJiraConfluenceTicketing PlatformsIncident ManagementClient OnboardingCross-sellingUpsellingOperational PerformanceTechnical Support
Altenar is a global sportsbook software provider in the iGaming industry, delivering B2B solutions to licensed gaming operators. From flexible software-only products to fully-managed sports betting platforms, we combine stable technology with a flexible service. Our in-house software puts operators in control, allowing them to reduce risks and costs and drive revenue growth. Altenar is where your ambitions unlock growth.
Offices: 14, Athol Street, Second Floor, Douglas, IM1 1JA, IM · Pendergardens Business Centre, Triq Sant' Andrija, Level 3, San Giljan, Malta STJ 9023, MT
sportsbook services to licensed gaming operatorsmanaged trading servicesfully managed sports betting operationB2Bsportsbookonline sports bettingIT DevelopmentRisk Managementstable softwareand customisation and flexibility
How many Software jobs are open in São Paulo, Brazil right now?
There are currently 1,658 open software positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in São Paulo, Brazil?
Companies currently hiring include Serasa Experian, B3 S.A. – Brasil, Bolsa, Balcão, Grupo Data, Amazon, Exadel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in São Paulo, Brazil?
Yes — 1200 of the 1658 open software positions offer remote or hybrid work (439 remote, 761 hybrid).
How do I apply for Software jobs in São Paulo, Brazil?
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