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Full-time
bachelor degree
Medical coverage, Prescription coverage, Dental coverage, Vision coverage, Life insurance, Retirement plans with company match
Posted 14d ago
~40 hrs/week
Responsibilities
The Platform Operations Engineer will identify monitoring and performance optimization opportunities while conducting root-cause analysis for platform incidents. They will also develop proactive strategies and maintain detailed documentation to ensure operational consistency and system stability.
Requirements
Candidates must have a Bachelor's degree in Computer Science or equivalent and at least 4 years of experience in high-throughput, web-based environments. Strong proficiency in monitoring tools, scripting, and cloud infrastructure is required to support platform growth and automation initiatives.
Full job description
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
FreedomPay is seeking a Platform Operations Engineer to help the Platform Operations team maintain operational readiness as the company scales. This role is focused on automation and AI strategies to build and improve tools and processes that keep pace with FreedomPay’s growth.
You’ll work closely with Platform Operations Analysts, engineering, and infrastructure teams to identify automation opportunities, apply AI-driven tooling to detect and resolve issues faster, and continuously improve how the team monitors the platform.
\nPrimary Responsibilities
Identify monitoring and performance optimization opportunities, implement improvements, and continuously optimize system monitoring.
Conduct root-cause analysis for platform incidents, implement and maintain monitoring tools, and develop proactive strategies and solutions to prevent recurrence.
Serve as an escalation point for complex technical issues related to platform and services performance and stability. Manage problems and coordinate escalation and resolution efforts, developing solutions that minimize business impact.
Document procedure improvements and maintain detailed SOP and ARP documentation to support operational consistency and knowledge retention.
Continuously build technical knowledge and act as a subject-matter expert across multiple platform areas, while maintaining strong relationships with stakeholders across FreedomPay.
Required Background and Experience
BS degree in Computer Science or equivalent, or equivalent years of relevant experience.
4+ years of hands-on technical experience in highly available, high-throughput, web-based or transaction-processing environments.
Strong problem-solving skills, with a track record of researching and applying the latest technological strategies to improve platform operations.
Strong incident management, with a track record of driving issues to resolution and minimizing business impact.
Excellent communication and organizational skills, with a strong sense of ownership and service.
Required Technical Skills
Proficiency with an enterprise APM or observability platform (e.g., Dynatrace, Datadog, New Relic, or comparable) for monitoring and performance optimization.
Experience with AIOps and ML-driven observability capabilities, including anomaly detection, alert correlation, and intelligent noise reduction, to surface issues earlier and shorten time to detection.
Experience with log management and analysis tools such as Splunk or similar platforms.
Experience with AI-assisted development and operations tools such as Claude (Anthropic) or similar platforms.
Proficiency in scripting and automation, including PowerShell and/or Python, to support monitoring, tooling, and remediation work.
Solid understanding of core networking concepts: firewalls, load balancing, and TCP/IP routing and switching.
Working knowledge of modern technology infrastructure, including Kubernetes, Terraform, IaaS/PaaS cloud services, Azure, and VMware.
Experience with Azure Logic Apps, Azure Functions, or Azure AI Foundry for automation and AI-driven workflows.
Strong SQL / T-SQL skills.
Preferred Qualifications
Experience with payment processing systems or financial services.
Knowledge of PCI policies and best practices.
Experience mentoring and sharing knowledge with team members.
\n
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
Since our launch in 2000, FreedomPay has been a pioneer in Next Level Commerce™, including mobile payments, cashless solutions, virtual and remote terminals, payment processing, intelligent analysis, routing of promotions, incentives and customer relationship management services.
As the industry's first TransAtlantic payments solution with integrations across top point-of-sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make your payments faster, simpler, safer and smarter. For more information, go to www.freedompay.com.
Offices: 2929 Walnut Street, 14th Floor, Philadelphia, Pennsylvania 19104, US · 40 Bank Street, 26th Floor, London, United Kingdom E14 5NR, GB
How much do Software jobs in Philadelphia, PA pay?
Based on 184 listings with disclosed salaries, most software jobs in Philadelphia, PA pay between $80k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Philadelphia, PA right now?
There are currently 381 open software positions in Philadelphia, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Philadelphia, PA?
Companies currently hiring include Comcast, City of Philadelphia, Temple Health – Temple University Health System, Esri, IntegriChain, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Philadelphia, PA?
Yes — 239 of the 381 open software positions offer remote or hybrid work (97 remote, 142 hybrid).
How do I apply for Software jobs in Philadelphia, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.