The Opportunity WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationshi…
À propos du rôle Le/la gestionnaire de comptes techniques (TAM) agit comme conseiller(ère) technique de confiance pour les clients premium et VIP de WHC. Il/elle est responsable de la relation client d’un point de vue te…
Skills: Technical account management, Cloud infrastructure, Hosting environments, Linux, Windows
Opportunités Salesforce Vous êtes passionné(e) par Salesforce et souhaitez contribuer à des programmes de transformation numérique d’envergure? Nous sommes continuellement à la recherche de talents Salesforce pour rejoin…
Skills: Salesforce, Apex, Lightning Web Components, Salesforce Flow, Agile
As Team Leader, Artificial Intelligence Sciences, you play a key role in developing our scientific practice in AI and implementing AI solutions that support our organization’s strategy. Your team’s mandate is to develop …
Skills: Artificial intelligence, Data science, Team leadership, Machine learning, Python
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Professionnel senior en fiscalité - Incitatifs fiscaux et investissements en capital
Montreal, Quebec, Canada · On-site
Senior
Chez EY, nous sommes All in pour façonner votre avenir en toute confiance. Nous vous aiderons à réussir au sein d’un puissant réseau d’équipes diversifiées connectées à l’échelle mondiale et à mener votre carrière là où …
Skills: Tax incentives, SR&ED, Software development, Information technology, Web technology
At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career. About Flex…
The client is seeking a business-side product owner with at least 7 years of experience, capable of driving the business value of the individual savings ecosystem's products and maintaining an up-to-date roadmap. This ro…
Développeur(-euse) principal d’application mobile − Android / Senior Mobile Developer – Android
Montreal, Quebec, Canada · On-site
$146k–$205k/yr
Senior+
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Java, Spring Boot, Angular, Microservices, PostgreSQL
Our mission The trucking and logistics industry provides the backbone of the economy. But the payments infrastructure on which it runs is broken. For the hard-working men and women of this sector, the existing suite of p…
Company:Marsh Corporate Description: This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It incl…
Skills: AI application support, DataDog, Langsmith, Python, PostgreSQL
About the Role We are seeking a Senior AI Developer to join our computer vision (CV) Engineering team in Montreal, QC. In this role, you will design, build, and operate the cloud infrastructure, deployment systems, and s…
Montreal - Incentives and Capital Investments - Senior Tax Staff - IT
Montreal, Quebec, Canada · On-site
Mid level
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: SRED, Tax advisory, Software development, Information technology, Web technologies
Voldex is a leading gaming company focused on Roblox, the most exciting ecosystem in gaming today. We are home to several of Roblox's top games, including Brookhaven, Driving Empire, and NFL Universe Football. With over …
Skills: Roblox, Lua, Game development, Gameplay systems, Software engineering
-------------------English version will follow ------------------ À propos du rôle Nous sommes à la recherche d’un(e) Administrateur(trice) Systèmes expérimenté(e) pour assurer le maintien, l’optimisation et l’évolution …
Skills: Windows Server, Active Directory, VMware, Hyper-V, Microsoft Azure
Job Requisition ID: 12377 Position Status: Permanent Full Time Position Type: Hybrid Office Location: Montreal (QC); Ottawa (ON); Toronto (ON) Travel Requirement: Limited Language Designation: English Essential Language …
Skills: Software engineering, Application development, Team leadership, Mentoring, Technical specification
Montreal - Incentives and Capital Investments - Senior Tax Staff - IT
Montreal, Quebec, Canada · On-site
Mid level
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Software development, Information technology, Tax consulting, SRED, Web technologies
Chef.fe d'équipe, Assurance qualité | Team Lead, Quality Assurance
Montreal, Quebec, Canada · Hybrid
Senior
Chef.fe d'équipe, Assurance qualité Altitude Sports est un détaillant en ligne basé à Montréal, à l’intersection de la mode et du plein air. Fondée en 1984, l’entreprise offre des conseils d’experts sur l’équipement haut…
Skills: Quality assurance, Test automation, Software testing, Leadership, Continuous integration
Chaque jour, notre équipe Technologie poursuit le même but : relier les Canadiennes et les Canadiens aux personnes et aux choses qui comptent le plus à leurs yeux. Ensemble, nous soutenons fièrement 30 millions de Canadi…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
professional certificate
Competitive compensation, Flexible hybrid work model, Training opportunities, Mentorship, Career advancement opportunities, Social club
Posted 8d ago
~40 hrs/week
Responsibilities
Act as the primary technical advisor for premium and VIP accounts to ensure the reliability and security of their hosting and cloud infrastructure. Manage complex escalations, lead business reviews, and identify opportunities for service optimization and account growth.
Requirements
Requires 6+ years of experience in IT, hosting, or technical account management with strong proficiency in Linux/Windows environments and web infrastructure. Candidates must possess excellent communication skills in both English and French and a proven ability to build trusted relationships with technical stakeholders.
Full job description
The Opportunity
WHC is looking for a Technical Account Manager to support our premium and VIP customers as their trusted technical advisor. Reporting to the Director of Customer Care, you’ll own the technical relationship for assigned accounts and help ensure their hosting, cloud, and web infrastructure runs smoothly, securely, and reliably.
You’ll work closely with customers and internal WHC teams to resolve complex issues, identify risks before they become problems, and recommend improvements that support long-term customer success. This is a hands-on, customer-facing role for someone who enjoys combining technical depth with strong relationship management and proactive communication.
What You’ll Do
Act as the main technical point of contact for assigned premium, VIP, and strategic accounts.
Build strong, trusted relationships with technical stakeholders and non-technical decision-makers.
Develop a strong understanding of each customer’s hosting environment, priorities, risks, support history, and growth needs.
Take ownership of complex or sensitive escalations, coordinating internal follow-up across Customer Care, Infrastructure, Billing, Sales, Product, and Pro Services as needed.
Monitor support trends, recurring issues, and customer environments to identify risks before they become urgent problems.
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
Translate technical concepts into practical business value, helping customers make informed decisions about their hosting and cloud environments.
Identify opportunities for upgrades, optimizations, and new solutions, partnering with Sales and account stakeholders to support retention and expansion.
Maintain clear account documentation, action items, health insights, and follow-up plans.
Represent the customer’s voice internally and help improve WHC’s TAM processes, service standards, and high-touch support model.
What You Bring
6+ years of experience in IT, hosting, cloud, system administration, technical support, technical account management, solutions, or implementation roles.
Strong technical understanding of web hosting, Linux and Windows environments, cPanel/WHM, networking, DNS, email, SSL, backups, migrations, server performance, and troubleshooting.
Experience managing or supporting complex technical customer environments, ideally including high-value accounts, dedicated servers, VPS, cloud, private cloud, or similar internet infrastructure.
Proven ability to own complex technical issues end-to-end, from diagnosis and internal coordination through customer communication and resolution.
Excellent communication skills in both French and English, with the ability to explain technical issues clearly to different audiences.
Strong relationship-building skills and the ability to earn trust with customers, including during urgent or high-pressure situations.
A high level of ownership, accountability, organization, and follow-through across multiple accounts and priorities.
A customer success mindset, with the ability to identify risks, opportunities, value drivers, and retention signals.
Comfort navigating ambiguity, making practical decisions, and balancing urgency, quality, and customer experience.
A solution-oriented and curious mindset, with a genuine interest in continuous improvement.
Nice to Have
Experience in technical account management, customer success, managed hosting, MSP, SaaS, cloud, or subscription-based environments.
Certifications or training such as ITIL, PMP, CCNA, Linux, cPanel, cloud, or security certifications.
Experience with customer health scoring, QBRs, retention motions, NRR, or account expansion workflows.
Familiarity with WordPress, DNS/domain management, private cloud, security/compliance needs, and SMB or mid-market hosting customers.
Why Join WHC?
The opportunity to shape a higher-touch customer experience for WHC’s strategically important hosting and cloud customers.
Direct impact on customer retention, account growth, service quality, and the reliability of the services customers rely on every day.
A collaborative team culture where your work is visible, your decisions matter, and your impact is meaningful.
A Canadian, independent company with a clear market identity, loyal customer base, and strong focus on helping Canadians succeed online.
Competitive compensation and benefits with a flexible hybrid work model.
Access to training, mentorship, and career advancement opportunities.
Frequent gatherings, lively 5à7s, a vibrant social club, and memorable holiday parties.
A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, Nerf guns, and a library.
Certified a Great Place to Work® for five years running, because we believe work should be fun, fulfilling, and rewarding.
Ready to Make an Impact?
If you are a customer-first technical advisor who loves solving complex hosting problems, building trust, and helping customers succeed online, we want to hear from you.
Apply today and help us deliver the high-touch, locally focused support experience that sets WHC apart!
WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities.
Canada’s friendliest web host, domain registrar, and domain auction platform 🚀 We're here to help you succeed online!
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2003
Headquarters
Montréal, Québec
LinkedIn followers
5,637
Based in Montreal's Little Italy, WHC is Canada’s friendliest web host, domain registrar, and auction platform. We've been helping Canadians succeed online since 2003. A web host that's both local and reliable? Yes, please!
Hosting your website on servers right here in Canada is great for your local SEO, privacy, and the Canadian economy. It also means your web hosting provider understands the best practices (and many challenges) of running a small business in Canada. Plus, it just feels right, doesn’t it?
Follow us for exclusive promos, tech news, tips and tricks, everything domains, and half-bad puns. Need a domain or web hosting for your online project? We're trusted by over 65,000 Canadians.
Visit us at whc.ca!
Oh, and did we mention you can count on bilingual tech support, available 24/7. Parce que oui, bien sur, on parle français! 😉
Aussi connu sous le nom d'Hébergement Web Canada.
Offices: 7250 Rue Clark, 301, Montréal, Québec H2R 2Y3, CA
Web hostingSite builderDomain namesCloud ServersWordPressDedicated ServersEmailDNSdomainsdomaining
How many Software jobs are open in Montreal, Canada right now?
There are currently 2,219 open software positions in Montreal, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Montreal, Canada?
Companies currently hiring include Ubisoft, Desjardins, MEDFAR, NBCUniversal, Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Montreal, Canada?
Yes — 1468 of the 2219 open software positions offer remote or hybrid work (219 remote, 1249 hybrid).
How do I apply for Software jobs in Montreal, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.