London, England, United Kingdom · On-site
$91k–$127k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: LLM Evaluation, A/B Testing, Python, TypeScript, Java
London, England, United Kingdom · On-site
$96k–$127k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: LLM Evaluation, A/B Testing, Python, TypeScript, Java
London, England, United Kingdom · Hybrid
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across t…
Skills: Enterprise Sales, Pipeline Generation, Value Based Selling, Territory Management, Complex Sales Cycles
London, England, United Kingdom · On-site
$91k–$127k/yr
Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spe…
Skills: Machine Learning, Fraud Detection, Python, SQL, Hadoop
London, England, United Kingdom · Hybrid
As an Inside Sales Representative (ISR), you will be a key engine for driving volume and revenue growth. Operating within your geographic territory, you will partner strategically with the Regional Sales Manager (RSM) to…
Skills: Inside Sales, Lead Generation, Account Expansion, Renewals Management, Product Demonstrations
London, England, United Kingdom · Hybrid
As an Inside Sales Representative (ISR), you will be a key engine for driving volume and revenue growth. Operating within your geographic territory, you will partner strategically with the Regional Sales Manager (RSM) to…
Skills: Inside Sales, Lead Generation, Account Expansion, Renewals Management, Product Demonstrations
London, England, United Kingdom · Hybrid
Contract Technical Product Owner, 12 months, Leeds or London We help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster. Since 2014, we’ve …
Skills: Agile Development, Technical Analysis, Stakeholder Engagement, Backend Systems, Problem Solving
London, England, United Kingdom · Remote OK
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translati…
Skills: Engineering Management, AI Product Development, Technical Leadership, Product Strategy, Roadmap Execution
London, England, United Kingdom · Hybrid
About Man Group Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and a…
Skills: SaaS Configuration, System Integration, API Management, Workato, Workday
London, England, United Kingdom · Hybrid
Please Note: This is a hybrid working role which will require to attend Richmond Office (TW9) at least once a week. About Us: Launched in July 2020, Kerv is a next-generation customer-first, cloud-first provider, created…
Skills: Genesys Cloud CX, Bid Writing, Tender Responses, Solution Design, Product Demonstrations
London, England, United Kingdom · Hybrid
About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurat…
Skills: Google Cloud, AWS, Azure, Go, Kubernetes
London, England, United Kingdom · Hybrid
Vasion is a cloud-native SaaS platform that simplifies print management, output automation, and digital workflows for organisations worldwide. With 400+ employees globally and offices in the UK, Germany, and the US, we'r…
Skills: Consultative Selling, Qualification, Meddpic, Pipeline Management, Presentation
London, England, United Kingdom · Hybrid
Ffern is a sustainable, mission-driven fragrance brand — and technology is at the heart of how we grow. We're hiring a Senior Software Engineer to join one of our cross-functional product pods. You'll sit inside a small,…
Skills: Full-stack Engineering, Next.js, PostgreSQL, Supabase, QStash
London, England, United Kingdom · Hybrid
6 Month Day Rate Contract Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who togethe…
Skills: MS Dynamics 365 F&O, Workday, Financial Application Management, Team Leadership, Process Improvement
London, England, United Kingdom · Hybrid
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-lif…
Skills: Account Management, SaaS Sales, Cross-selling, Upselling, Pipeline Management
London, England, United Kingdom · Hybrid
Company Description Version 1 has celebrated over 30 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navi…
Skills: Project Management, Service Transition, Change Management, ITIL, PMP
London, England, United Kingdom · On-site
TRANSACTION BANKING We aim to build a modern and digital-first transaction banking solution to serve our clients. Our business combines the strength, heritage, and expertise of a 150-year-old firm with the agility and en…
Skills: FX Product Management, Transaction Banking, Cross-Border Payments, ISO 20022, API Design
London, England, United Kingdom · Hybrid
ABOUT TALON.ONE: Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers comp…
Skills: Cold Calling, Lead Generation, Account Research, C-Suite Engagement, Salesforce
London, England, United Kingdom · Hybrid
Job Description This hybrid role offers a great balance of home and office working. You’ll join your colleagues in London at least two days a week. As the UK’s largest independent full fibre network and wholesale platfor…
Skills: Salesforce Strategy, Product Ownership, Platform Architecture, Salesforce Core Clouds, Integration Design
London, England, United Kingdom · Hybrid
About Us Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are …
Skills: API Product Management, REST, GraphQL, OAuth 2.1, SAML/OIDC
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Lead the design and evolution of evaluation frameworks for LLM-based contact automation systems to improve customer outcomes. Collaborate with cross-functional teams to iterate on agentic workflows and identify new opportunities for improving the customer experience.
Requires strong grounding in statistics, experience with production code in Python, TypeScript, or Java, and familiarity with LLM/agentic architectures. Candidates must possess a strong product mindset and the ability to connect system performance to business impact.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
We’re looking for a Data Science Lead to join our Contact Automation team in London.
This role is a unique opportunity to work on the intelligence system at the core of our contact automation system. Your work will make our system aware of the different problems our customers encounter and eventually develop the ability to help customers resolve these issues. What you build will have a direct impact on Wise’s mission and millions of our customers.
In the Support squad we are aiming to create a system that can power an automated “Wise Assistant” system that can answer most customer questions within the chat interface effectively, as well as support our agents in answering more complex questions.
To achieve our targets we need to have applied this system effectively at scale, across the large majority of our contacts working seamlessly within the chat interface.
Moving money should not be difficult. As a Data Science Lead in contact automation, your work will have a direct impact on customers - helping millions of people send and receive money across borders.
Own the design and evolution of evaluation frameworks for LLM-based systems (both offline and online)
Build and scale A/B testing to measure real customer impact and guide product decisions
Define meaningful metrics that connect system performance to customer outcomes and business impact
Identify failure modes across the assistant (reasoning, retrieval, tool use, tone, etc.) and drive improvements
Work closely with engineers to iterate on agentic workflows.
Continuously improve system behaviour through prompt design, evaluation insights, and data-driven iteration
Ensure the system performs reliably across multiple languages and geographies
Analyse conversation data to uncover new opportunities for improving the customer experience.
Proactively shape what we should build next.
Bring clarity to ambiguous problem spaces and turn them into actionable changes to the system
Work daily with Product, Engineering, and Content/Design to shape the assistant’s behaviour
Influence decisions about the product through clear communication, data visualisations, and well-structured impactful proposals.
Ensure the system is not only accurate, but intuitive and trustworthy from a customer perspective.
You will operate with a high degree of autonomy in a fast-moving environment (often working on 1–2 week iteration cycles) in close collaboration with engineering, content and product.
Use feedback loops—both human and system-generated—to continuously improve performance
Take ownership beyond your immediate scope when needed to move the project forward
Strong sense of ownership; you drive work from idea to production and are motivated by building real systems used by customers.
Good communicator, you are able to present ideas and foster discussion with both technical and non-technical audiences
Strong grounding in statistics, with the ability to design, run and own A/B testing and experimentation end-to-end.
Strong understanding of how to evaluate models (classification, regression, or LLMs) and why metrics matter and a proven ability to connect model/system performance to business outcomes.
A strong product mindset and ability to work collaboratively in a cross-functional environment.
Experience writing production code in at least one of Python, TypeScript or Java.
Familiarity with modern LLM/agentic architectures (e.g. Mastra, LangGraph or similar frameworks)
Strong data skills (SQL, snowflake, data visualisation).
Some extra skills that are great (but not essential):
Experience with a customer facing agentic system.
Experience with Bayesian inference, especially with A/B testing.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE. 16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
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