Job Req ID: 29313 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embe…
Skills: Hardware Diagnostics, X86 Systems, BIOS Troubleshooting, Data Center Infrastructure, Network Troubleshooting
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$70k–$90k/yr
Full-time
bachelor degree, associate degree
Comprehensive Benefits Package, Bonus Programs, Equity Award Programs
Posted 1d ago
Apply by Oct 12
~40 hrs/week
Responsibilities
Provide frontline technical support for hardware and software issues via phone and web while managing data center infrastructure. Responsibilities include physical installation, rack and stack, and traveling up to 50% of the time to customer sites.
Requirements
Requires a Bachelor's or Associate's degree in Engineering or Computer Science with at least 2 years of experience in X86 systems and customer support. Must possess a valid driver's license and the physical ability to lift 50 lbs.
Full job description
Job Req ID: 29313
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Job Summary: Supermicro is seeking a highly skilled Service Engineer to support our Global Service network and contribute to building a world-class field engineering organization. This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues. This position will be based in our office located in Jersey City, NJ.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Why This Role Matters This position plays a critical role in ensuring customer satisfaction by providing timely and effective technical support. As a key part of our Global Service network, you will troubleshoot issues, deploy hardware solutions, and contribute to a seamless customer experience. Your expertise will directly impact the efficiency and reliability of Supermicro’s service operations.
What You’ll Do • Provide frontline technical support to end-users via phone, email, and ticketing system. • Diagnose and troubleshoot hardware, software, and network-related issues. • Escalate complex problems to higher-level support teams when necessary. • Perform physical installation, rack and stack, cabling, and networking of data center hardware. • Assist in the deployment of server, storage, and networking equipment. • Monitor and maintain data center infrastructure to ensure optimal performance and uptime. • Perform regular maintenance and upgrades on data center hardware and software. • Collaborate with data center staff to address and resolve technical issues. • Conduct quality checks and test system functionality post-installation. • Work with internal teams to gather client requirements and provide technical expertise during the post-sales process. • Coordinate with the engineering team to ensure seamless integration of hardware solutions. • Ensure compliance with data center policies and procedures. • Document and report data center activities and incidents. • Travel up to 50% of the time to customer sites and data centers.
Qualifications:
Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate’s degree in Electrical/Electronics Engineering with equivalent relevant experience. • 2+ year of experience in servicing complex X86 systems and parts. • 2+ years of experience in a customer support role. • Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues. • Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment. • Experience with statistical Excel functions or database management. • Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment. • Hands-on experience with enterprise-grade server hardware. • Strong verbal and written communication skills with an emphasis on technical communication. • Punctual, detail-oriented, and proactive in driving solutions. • Experience working in large enterprise environments or certifications in Windows and Linux. • Must have a valid driver’s license and a reliable automobile. • Ability to lift/carry at least 50 lbs • Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.
Salary Range
$70,000 - $90,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Related keywords
X86BIOSDriversData CenterServer HardwareStorage SolutionsNetworkingLinuxWindowsRack and StackTechnical SupportField EngineeringEnterprise ITCloud ComputingHPCIoT
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.
Offices: 980 Rock Avenue, San Jose, CA 95131, US · Het Sterrenbeeld 28, ’s-Hertogenbosch, North Brabant 5215, NL · 3F., No.150, Jian 1st Rd, New Taipei City, Zhonghe Dist 23511, TW · S-7F N.E.S Bldg., 22-14, Tokyo, Sakuragaoka-cho, Shibuya-Ku, 150-0031, JP · 77 New Cavendish Street The Harley Building, London, W1W 6XB, GB
Based on 655 listings with disclosed salaries, most software jobs in Jersey City, NJ pay between $105k–$230k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Jersey City, NJ right now?
There are currently 746 open software positions in Jersey City, NJ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Jersey City, NJ?
Companies currently hiring include JPMorganChase, Bank of America, Amazon, Citi, Bright Vision Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Jersey City, NJ?
Yes — 371 of the 746 open software positions offer remote or hybrid work (103 remote, 268 hybrid).
How do I apply for Software jobs in Jersey City, NJ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.