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Full-time
Posted 16h ago
~40 hrs/week
Responsibilities
You will serve as the first point of contact for hospitality customers, troubleshooting and resolving hardware and software issues via phone, chat, and email. Additionally, you will document interactions, escalate product bugs to the Quality Assurance team, and advocate for service improvements.
Requirements
Candidates should have previous customer service or technical support experience and strong verbal and written communication skills in both Dutch and English. Proficiency with common desktop and mobile platforms is required, while experience in the hospitality or SaaS sectors is considered a plus.
Full job description
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
Flexibility on working days and shifts (weekends included)
Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Work within our customer support platforms to document, track and resolve interactions
Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
Advocate and promote improvements to our products and services
Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in Dutch & English
Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
Experience or knowledge of the Hospitality industry
Experience supporting a SaaS product
Experience supporting an iOS application
Computer networking experience or interest
Even better if you have, but not necessary
Passion in technology;
Working knowledge of Mac OS and basic knowledge of HTML/CSS;
Hospitality experience;
German or French written and verbal communication skills;
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Please make sure to apply with a CV in English.
Explore Career GPS and search by role name for detailed insights into the position and its career path within the department. Keep in mind that the job description/summary and required skills may vary slightly based on the team’s current needs.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
The POS and payments platform powering the businesses at the heart of our communities.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2005
Headquarters
Montreal, Quebec
LinkedIn followers
107,664
Total funding
$1.2B
Our unified platform fuels retail and hospitality ambitions with the technology and insights needed to simplify operations, scale efficiently and deliver exceptional customer experiences.
From online and in-store operations to multichannel sales, global payments, inventory management tools and data-driven insights, Lightspeed helps businesses make work flow, grow sustainably and thrive in every market.
Founded in Montréal in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With global teams across North America, Europe and Asia Pacific, we support merchants in over 100 countries.
Offices: 700 St-Antoine Est, 300, Montreal, Quebec H2Y 1A6, CA · 201 Borough High St, London, SE1 1JA, GB · Sint-Denijslaan 493, Gent, 9000, BE · Keizersgracht 313, Amsterdam, North Holland 1016 EE, NL · 711 Capitol Way South, Suite 705, Olympia, Washington 98501, US
Point of SaleRetailSoftwarePOSiPadeCommerceMulti-StoreMulti-Store ProCloud POSLightspeed Retail
How many Software jobs are open in Ghent, Belgium right now?
There are currently 91 open software positions in Ghent, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Ghent, Belgium?
Companies currently hiring include Aikido Security, HSO, Optimile, Lighthouse, Deliverect, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Ghent, Belgium?
Yes — 70 of the 91 open software positions offer remote or hybrid work (6 remote, 64 hybrid).
How do I apply for Software jobs in Ghent, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.