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Full-time
Flexible Working Environment, Flexible Time Off, Career Development, Mobility Budget Or Company Car, Competitive Compensation, Net Allowance For Home Office
Posted 1d ago
~40 hrs/week
Responsibilities
Lead the investigation and resolution of complex technical product escalations between Customer Operations and Engineering. Proactively monitor product data health and create technical documentation to enable independent problem solving.
Requirements
Requires 3+ years of experience in product support or engineering with proficiency in Python, SQL, and AI tools. Must possess strong troubleshooting skills and the ability to communicate technical details to diverse audiences.
Full job description
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
💼 Engineering
📍 Belgium - Ghent
🕜 Full-Time/Hybrid
What you will do
As a Senior Product Support Engineer, you will own complex technical escalations across one of our core product verticals, either non-integrated products or integrations, depending on your profile. You are the connection point between Customer Operations and Engineering, the person who figures out what is actually wrong and either fixes it or gets it to the right team. You have minimal direct customer contact, but every resolution you own directly shapes their experience.
Where you will have impact
Lead the investigation and resolution of complex product escalations, driving them to a conclusion or escalating with a clear root cause.
Monitor product data health proactively, identifying and resolving accuracy issues before they surface to customers.
Mentor team members on technical approach and share knowledge across the team.
Own technical documentation in Confluence that enables Customer Operations to solve more independently.
Work closely with Engineering and Product teams to align on root causes and prioritize fixes.
Spot patterns in recurring issues and propose structural fixes that reduce future volume.
Contribute to the team's automation and AI tooling layer, building workflows that make the whole team more effective.
About our team
We sit at the intersection of Customer Operations and Engineering. Around 40% of what comes in we resolve entirely ourselves. The rest we escalate with a clear root cause and investigation trail. We use AI tooling and Claude Code as standard parts of how we work.
What's in it for you?
Flexible working environment: Work from home or at one of our global offices.
Flexible time off: Autonomy to manage your work-life balance.
Collaborative team: High-bar, friendly, creative, and passionate colleagues.
Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
Impactful work: Shape products relied on by 85,000+ users worldwide.
Mobility options: Mobility budget or company car (based on your job category).
Competitive compensation: Proactively maintained to value your work.
Net allowance: to support home office related expenses.
Vouchers: lunch vouchers & eco vouchers.
Comprehensive health insurance: Extensive coverage for you and your dependents.
Pension funding: Group insurance to secure your future.
Referral bonuses: Earn rewards for bringing in new talent.
Who you are
3+ years of proven experience in a product support or engineering role.
Able to read, debug, and work with Python and SQL using AI tools.
Comfortable working with AI-assisted workflows (Claude Code or equivalent).
Hands-on experience with support and documentation tools like Jira and Confluence.
Exceptional troubleshooting skills and analytical thinking, comfortable working across unfamiliar systems and products.
Clear and effective communication, capable of translating technical details for both technical and customer-facing audiences.
You take ownership of escalations without waiting to be told, and you know when to pull others in.
You care more about getting to the root cause than closing the ticket.
Fluency in English, both written and spoken.
We welcome
Experience writing Python, beyond reading and debugging.
Experience building or maintaining AI-assisted workflows or automations in a support or engineering context.
Experience with JavaScript.
Advanced experience with Jira and Confluence, such as creating automation rules or custom reporting.
Familiarity with Looker for reporting and data insights.
Familiarity with the hospitality industry or hotel technology landscape.
Understanding of hotel related data or PMS systems.
Technologies you will work with
Python, SQL (BigQuery), JavaScript, Claude Code, N8N, Rundeck, Rootly, VSCode, Postman, Jira, Confluence, Google Workspace, Zendesk, Intercom, macOS
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
Reimagining commercial strategy for the travel & hospitality industry
Industry
Hospitality
Company size
501-1,000 employees
Founded
2012
Headquarters
Denver, Colorado
LinkedIn followers
69,277
Total funding
$470M
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success.
Offices: 3660 Blake St, Hub North - 4th Floor, Denver, Colorado 80205, US · 10 York Road, London, England SE1 7ND, GB · Gaston Crommenlaan 6, Ghent, Flemish Region 9050, BE · 2451 W Grapevine Mills Circle, 400, Grapevine, Texas 76051, US · 5 Martin Place, Sydney, NSW NSW 2000, AU
How many Engineering jobs are open in Ghent, Belgium right now?
There are currently 42 open engineering positions in Ghent, Belgium listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Ghent, Belgium?
Companies currently hiring include Volvo Construction Equipment, Speechify, Johnson & Johnson Innovative Medicine, Lighthouse, PM Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Ghent, Belgium?
Yes — 21 of the 42 open engineering positions offer remote or hybrid work (4 remote, 17 hybrid).
How do I apply for Engineering jobs in Ghent, Belgium?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.