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Serve as the primary point of contact for health system clients to ensure the successful implementation and optimization of the Loopback Platform. Bridge the gap between data integration and client management to drive ROI and provide product enhancement suggestions based on user feedback.
Requires technical proficiency in Microsoft Office and PowerBI, with specific experience in health system specialty pharmacy and large data set management. A bachelor's degree in a technical or business field and SQL skills are preferred.
About the Job
Loopback Health is hiring a Client Services Analyst to be the main point of contact between Loopback Health and our Health System clients. This role will have responsibility for understanding client challenges, goals, and how the Loopback Platform helps clients achieve those goals.
The Client Services Analyst will provide a link between data integration, the analytics pipeline, and client management. They will serve as a point of continuity across the maturation of the client relationship, including the end of the sales cycle, the software implementation process, product go-live, and ongoing client engagement thereafter.
Job Duties to Include
Requirements
Technical Experience:
Preferred Experience:
Personal Characteristics:
Travel expectation less than 5%
This employer will not sponsor applicants for employment visa status (e.g., H1-B) for this position. All applicants must be currently authorized to work in the United States on a full-time basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
About Loopback
Loopback is a healthcare data company dedicated to improving access and outcomes for complex patients. We partner with health systems to grow and optimize specialty pharmacy performance, and we support life sciences organizations in accelerating evidence generation and expanding patient access through differentiated data and insights. Our work sits at the intersection of data, technology, and patient care, and we’re building a purpose-driven team that reflects that mission.
Founded in 2009, Loopback has been recognized by the Dallas Business Journal as one of the Best Places to Work, reflecting a culture grounded in collaboration, trust, and impact. Loopback has been recognized on the Inc. 5000 list of America’s fastest-growing private companies and consistently ranks among the fastest-growing companies in Dallas by the Dallas Business Journal.
Where Health Systems & Life Sciences Connect
Founded in 2009, Loopback Health is a leading provider of data analytics and insights that simplify understanding, access and innovation for patients requiring specialty care. Our mission is to connect Health Systems and Life Sciences through analytics and data-enabled services. The Loopback platform enables: -Health Systems to identify, understand & engage their most complex specialty patients -Innovators across research & industry to identify, understand & engage in nuanced patient & therapy journeys -Researchers to identify and understand the markers and journey for rare diagnoses “Our solutions for navigating the complex specialty pharmacy ecosystem are designed to increase patients’ access to life-saving medications while improving medication adherence, thus reducing adverse patient outcomes that increases total cost of care. It’s a solution that adds significant value to a patients’ overall experience.” -Neil Smiley, CEO at Loopback Health
Offices: 14900 Landmark Blvd, Suite 240, Dallas, Texas 75254, US
Based on 223 listings with disclosed salaries, most software jobs in Dallas, TX pay between $77k–$209k per year. Individual offers vary with seniority, company size, and specialization.
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