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Lead the design, development, and delivery of enterprise CRM solutions using the Pega platform. Drive scalable and secure systems while providing technical leadership through code reviews and mentoring.
Requires a Bachelor's degree and 8+ years of software engineering experience, including at least 3 years of hands-on Pega CRM expertise. Proven experience in technical leadership and API development is essential.
At Blue Cross Blue Shield of Massachusetts, we have an exciting opportunity for a Lead Engineer. The Lead Engineer is responsible for designing, developing, and leading the delivery of enterprise CRM solutions using the Pega platform at BCBSMA. This role drives scalable, secure, and high-performing systems that support member and provider engagement while ensuring compliance with healthcare regulations and organizational standards.
This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices.
Lead the design, development, and implementation of Pega CRM solutions, including workflows and case management
Define and maintain system architecture aligned with enterprise standards
Provide technical leadership through code reviews, mentoring, and best practices
Collaborate with cross-functional teams to translate business requirements into technical solutions
Oversee Agile delivery, including sprint planning, execution, and releases
Ensure system performance, scalability, and reliability
Support production systems, including incident management and root cause analysis
Develop and manage API integrations with internal and external systems
Ensure adherence to security, compliance, and regulatory requirements (HIPAA, CMS, HITRUST)
Maintain proper documentation, design artifacts, and technical standards
Bachelor's degree in computer science, Engineering, or related field
8+ years of software engineering experience
3+ years of hands-on experience with Pega CRM
Proven experience in technical leadership or lead engineering roles
Strong experience with API development, integrations, and distributed systems
Experience working in Agile/Scrum environments
Preferred: Experience in health insurance or healthcare domain and cloud platforms (AWS/Azure/GCP)
Strong expertise in Pega platform architecture, workflows, and decisioning
Ability to design scalable, high-performance, and secure systems
Knowledge of healthcare regulations and compliance requirements
Proficiency in problem-solving, troubleshooting, and performance optimization
Strong leadership, communication, and stakeholder management skills
Ability to work across cross-functional teams and manage competing priorities
Familiarity with DevOps, CI/CD, and modern engineering practices
#LI-HYBRID
Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
Bring your true colors to Blue!
Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 3 million members, and consistently offering security, stability, and peace of mind to both our members and associates. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity. ATTENTION: If you don’t speak English, language assistance services, free of charge, are available to you. Call Member Services at the number on your ID Card (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación (TTY: 711). ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID (TTY: 711).
Offices: 101 Huntington Ave, Boston, MA 02199, US · One Enterprise Drive, North Quincy, MA 02171, US · 25 Technology Place, Hingham, MA, US
Based on 1570 listings with disclosed salaries, most software jobs in Boston, MA pay between $100k–$225k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,999 open software positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include WHOOP, State Street, Amazon, InterSystems, Klaviyo, among others. Browse the listings above to see every active employer.
Yes — 1209 of the 1999 open software positions offer remote or hybrid work (364 remote, 845 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
