Boston, Massachusetts, United States · Remote OK
About CustomerGauge CustomerGauge is the B2B account experience platform trusted by global enterprises to measure, act on, and monetize customer feedback. We help companies reduce churn, grow revenue, and build lasting c…
Skills: Technical Presales, Strategic Account Management, Solution Architecture, NPS Expertise, CX Domain Expertise
Boston, Massachusetts, United States • Remote OK
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Lead the technical side of complex enterprise sales cycles, including solution architecture and proof-of-concept engagements. Manage a portfolio of strategic accounts post-close to drive renewals, expansions, and long-term customer value.
Requires 10+ years of experience in technical presales and account management within B2B SaaS, with mandatory expertise in NPS and CX programs. A bachelor's degree and the ability to engage effectively with C-suite executives are required.
About CustomerGauge
CustomerGauge is the B2B account experience platform trusted by global enterprises to measure, act on, and monetize customer feedback. We help companies reduce churn, grow revenue, and build lasting customer loyalty through Net Promoter Score and account experience programs. Our customers include some of the world’s most recognized brands across manufacturing, distribution, technology, and professional services.
The Role
We’re looking for a seasoned Technical Presales professional to serve as CustomerGauge’s trusted advisor to midmarket and enterprise prospects and customers across North America. This is fundamentally a presales role: you’ll own the technical side of complex, high-value sales cycles, earning the confidence of buyers through deep NPS and CX domain expertise, hands-on solution architecture, and a consultative approach that sets CustomerGauge apart from the competition.
You’ll also carry ongoing responsibility for a portfolio of strategic accounts after close, ensuring customers continue to realize value and grow their investment over time. But your primary identity here is as a technical trusted advisor who wins deals; account management is how you extend and deepen those relationships, while developing your understanding of how we make customers successful; it’s not a separate job.
You’ll report to the CRO, with a dotted line to the Director of Strategic Account Management.
What You’ll Do
Presales Consultant
Strategic Account Management
What We’re Looking For
Nice to Have
Location
This role is remote, and we’re ideally looking for someone based in Massachusetts, particularly Greater Boston. Proximity to a strong enterprise technology ecosystem and a concentration of CustomerGauge customers and prospects in the region makes Massachusetts the sweet spot for this role. Occasional travel is required to customer sites across North America and to our Amsterdam HQ.
Deepening Human Relationships Through B2B Feedback Technology
CustomerGauge is on a mission to help companies turn B2B customer feedback into revenue growth by bridging the gap between research and action. We do so by combining powerful AI tools with human empathy to build deeper, more profitable customer relationships. CustomerGauge believes, first and foremost, that great business outcomes start with great human connections. That’s why our AI-powered Account Experience™ platform is purpose-built to empower every level of your organization, from the frontline to the C-Suite, with real-time, “always-on” customer insights and actionable intelligence. Rooted in the Net Promoter Score (NPS) system and enhanced by decades of B2B expertise, CustomerGauge helps companies not only measure loyalty but act on it: closing the loop faster, reducing churn, and unlocking new revenue streams. With the launch of GaugieAI, we’re redefining how organizations engage with customer feedback. GaugieAI acts as your real-time revenue assistant, identifying churn risks, surfacing growth opportunities, and accelerating time-to-action — all while staying grounded in the human customers behind the scores. Trusted by global leaders like Heineken and Coca-Cola, we deliver measurable outcomes in the moments that matter. CustomerGauge: Powered by AI. Driven by empathy. Obsessed with impact.
Offices: Van Diemenstraat 182B, Amsterdam, 1013CP, NL · 200 Portland St, Boston, Massachusetts 02114, US
Deepening Human Relationships Through B2B Feedback Technology
CustomerGauge is on a mission to help companies turn B2B customer feedback into revenue growth by bridging the gap between research and action. We do so by combining powerful AI tools with human empathy to build deeper, more profitable customer relationships. CustomerGauge believes, first and foremost, that great business outcomes start with great human connections. That’s why our AI-powered Account Experience™ platform is purpose-built to empower every level of your organization, from the frontline to the C-Suite, with real-time, “always-on” customer insights and actionable intelligence. Rooted in the Net Promoter Score (NPS) system and enhanced by decades of B2B expertise, CustomerGauge helps companies not only measure loyalty but act on it: closing the loop faster, reducing churn, and unlocking new revenue streams. With the launch of GaugieAI, we’re redefining how organizations engage with customer feedback. GaugieAI acts as your real-time revenue assistant, identifying churn risks, surfacing growth opportunities, and accelerating time-to-action — all while staying grounded in the human customers behind the scores. Trusted by global leaders like Heineken and Coca-Cola, we deliver measurable outcomes in the moments that matter. CustomerGauge: Powered by AI. Driven by empathy. Obsessed with impact.
Offices: Van Diemenstraat 182B, Amsterdam, 1013CP, NL · 200 Portland St, Boston, Massachusetts 02114, US
