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Atlanta, Georgia, United States · Hybrid
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Atlanta, Georgia, United States · On-site
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Atlanta, Georgia, United States · On-site
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Atlanta, Georgia, United States · Hybrid
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Atlanta, Georgia, United States · On-site
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Atlanta, Georgia, United States · Hybrid
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Atlanta, Georgia, United States · On-site
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The Technical Support Specialist manages and resolves software, licensing, and installation issues for Graitec and Autodesk solutions via a ticketing system. They are responsible for end-to-end case ownership, collaborating with global teams, and contributing to the internal knowledge base.
Candidates need 2+ years of technical support experience, preferably within the AEC or BIM software domain, and a bachelor's degree in IT, Engineering, or a related field. Proficiency in Autodesk products and a strong understanding of software licensing models are highly advantageous.
Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software
that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation
and an entrepreneurial spirit, we’ve tripled our revenue in just five years.
Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We
achieve this by growing our recurring revenue through innovative software and services that drive adoption,
integration, and lasting value for our customers.
Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global
Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and
services to drive performance and sustainability across the industry.
At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and
challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making
an impact together.
How we work: Growth, Agility, Innovation, Responsibility
How we behave: Ambition, Engagement, One Graitec, Positive Energy
Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player
The Services team partners with Sales, R&D, and Customer Success to deliver high-impact consulting and pre-sales support across AEC and MFG verticals. The team helps clients adopt BIM and cloud technologies through strategic engagements, workflow design, and solution implementation, ensuring Graitec’s offerings deliver measurable business value.
The Technical Support Specialist plays a key role in delivering high-quality technical assistance to both customers and internal teams across Graitec, Autodesk, and third-party solutions. This role is responsible for managing support requests, resolving technical issues related to software, licensing, and installation, and ensuring an excellent customer experience.
Working within a global support model, the Technical Support Specialist collaborates closely with cross-functional teams, including Sales and international support teams, to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes. This role directly contributes to customer satisfaction, retention, and operational excellence.
At Graitec, we’re proud to foster a diverse and inclusive workplace.
We value our employees for who they are and the contributions they bring, encouraging everyone to be their
authentic selves at work. This diversity helps us better serve the wide range of customers and markets we
operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and
ability to succeed in the role.
Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and
hiring decisions are made solely by our Talent Acquisition team and hiring managers.
Additional Information
As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and
pay transparency.
On Target Earning pay range for this role
Modeling the future
WE ARE A SOFTWARE COMPANY We help customers to digitize their processes in the construction space. CREATE data-rich models enabling the best possible design decisions to be made. SIMULATE their behavior to make them perform better. FABRICATE as automatically as possible, driving down the costs of time and resources. CONNECT data all along the process.We help construction and manufacturing professionals to achieve their digital transformation by providing BIM and Industry 4.0 software & consultancy. WE ARE ONE OF THE LARGEST AUTODESK PARTNERS IN THE WORLD Platinum Partner in Europe, Canada & in the USA. WE LEVERAGE THE POWER OF BIM EDUCATE all audiences to identify opportunities created by new technologies in the construction world. FACILITATE BIM adoption across all teams. FOSTER collaboration amongst organizations of all sizes. ENSURE top quality service & satisfaction of all clients. WE TRANSFORM OUR CLIENTS INTO EXPERTS OF BIM AND INDUSTRIALIZATION Product and industry experienced experts in well-equipped first-class facilities. 12 000 days a year spent educating users. New ways of learning : e-training and onsite, from one of our 29 branches or network partners. 350 M€ IN BILLINGS Thanks to its organic growth and to numerous acquisitions in Europe and North America, Graitec is experiencing exponential international growth. 270 000 USERS Graitec is customer obsessed and active in 12 countries: as a VAR and as a leading BIM applications developer and expert. 700 EXPERTS WORLDWIDE with more than 300 BIM consultants. A GLOBAL FOOTPRINT 12 different countries, enabling us to meet our customer needs around the globe. BUILDING A MORE SUSTAINABLE FUTURE At Graitec, we make sure that all workflows are optimized and that no resources are wasted. Modeling is a transformative technology powering both productivity and sustainability.
Offices: 20, rue de Provence, PARIS, Ile-de-France 75009, FR
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