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Skills: Systems Engineering, SRE, Root Cause Analysis, Observability, Cloud Architecture
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$155k–$261k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, 401(k) plan, Tuition reimbursement program, Paid Time Off
Posted 10d ago
Apply by Sep 18
~40 hrs/week
Responsibilities
You will analyze production incidents end-to-end to identify root causes and systemic weaknesses using observability data. You will partner with engineering teams to implement permanent fixes and drive proactive reliability improvements.
Requirements
Candidates must have 7+ years of experience in Systems Engineering, ITSM, or SRE with a strong background in distributed systems and incident analysis. Proficiency in SRE tools, data analytics, and modern software development methodologies like Agile and DevOps is required.
Full job description
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&Twill not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
What you’ll do:
In this role, you will focus on understanding why production incidents happen and how to prevent them from recurring. You will analyze incidents end-to-end across applications, infrastructure, and cloud environments, using observability data to identify root causes, patterns, and systemic weaknesses. You will turn incident insights into high-quality postmortems and partner with engineering teams to drive corrective actions and long-term improvements. By combining system-level thinking with data, automation, and AI-assisted analysis, you will help shift the organization from reactive response to proactive reliability and incident prevention. You will partner with engineering and software development teams to implement permanent fix and preventive improvements
What you'll bring:
Proven experience performing deep RCA for production incidents
Strong understanding of end-to-end system architecture (cloud, web apps, APIs, databases, infrastructure)
Hands-on experience with observability tools (logs, metrics, traces)
Ability to identify patterns and drive preventive actions
Experience writing clear, structured postmortems
Ability to analyze operational data using tools, queries, or AI-assisted methods
Strong systems thinking and problem-solving skills
Background in QA, test engineering, or automation engineering (strong plus)
Experience using AI or advanced analytics for incident analysis or pattern detection
Understanding of distributed systems and failure modes
Experience with data analysis / visualization tools (e.g., Power BI, Tableau)
Mindset focused on eliminating recurring issues, not just fixing incidents
Strong communication skills to explain complex issues clearly
Required:
7+ years in Systems Engineering, ITSM, RM/CM
Background in SRE, Support or QA
One or more of the following SRE Tools: T-APM, T-Trace, CatchPoint, Grafana
Hands-on experience and understanding of concepts and tools such as SAFe, Agile, DevOps, CI/CD, Data Analytics, and building Gen AI use cases
Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., ServiceNow)
Modern Enterprise Release Management/Change Management and ITSM
Preferred:
BS/BA in Computer Science
Preferred tools: modern Release Management processes for Agile and DevOps environments
Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM
Relevantcertifications(SAFe,Agile,DevOps,AI/ML)
Joining our team comes with amazing perks and benefits:
Medical/Dental/Visioncoverage
401(k) plan
Tuitionreimbursementprogram
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected


Our Principal System Engineering jobs earn between $155,400.00 - $261,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas, Plano, Texas, USA:GA:Atlanta / 1057 Lenox Park Blvd Ne - Adm:1057 Lenox Park Blvd Ne
Salary Range:
$155,400.00 - $261,100.00
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Related keywords
Systems EngineeringSRERoot Cause AnalysisObservabilityCloudDistributed SystemsPythonSQLData AnalyticsPower BITableauServiceNowAgileDevOpsCI/CDGen AI
We understand that our customers want an easier, less complicated life.
We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation?
With you.
Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.
What are you dreaming of doing with your career?
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To learn more about joining AT&T, visit: http://www.att.jobs
We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
Based on 1163 listings with disclosed salaries, most software jobs in Atlanta, GA pay between $78k–$204k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Atlanta, GA right now?
There are currently 2,446 open software positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
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