Who we are Enhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing. Our mission is to help organizations make inf…
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Senior+
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AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technolo…
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The Customer Success Manager is responsible for maintaining and expanding relationships with existing enterprise clients to ensure satisfaction and drive growth. They will manage a book of business, lead contract renewals, and act as the primary liaison between the client and internal support teams.
Requirements
Candidates must hold a bachelor's degree in business, communications, marketing, or a related field. The role requires 2-4 years of experience in B2B account management within the software, SaaS, or consultancy industries.
Full job description
Who we are
Enhesa is the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.
Our mission is to help organizations make informed decisions they can defend, wherever they operate, combining deep human expertise with AI efficiency, to confidently act across EHS, product, chemical, and corporate sustainability compliance.
Businesses come to us needing help understanding what regulators expect. We’ve built our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence.
At Enhesa, our teams are guided by purpose, passion, inclusivity, and driving progress. We are united by a belief that positive change is everyone’s responsibility.
If these qualities sound like you, Enhesa could be your next career move!
What we offer
A competitive salary package
Flexible home-working policy and work/life balance
The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that requires yearly renewal and growth, he/she will be responsible for achieving sales figures and assigned account objectives. He/she represents the entire range of company products and services to assigned customers, while leading the customer account planning and ensuring customers’ needs and expectations are met.
Core Responsibilities
Maintain and develop professional relationships with existing clients
Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base. Capture, report and act on customer feedback.
Proactively assess, clarify, and validate customer needs on an ongoing basis
Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel
Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/ projects And co-drive decisions to preserve and enhance client satisfaction and enable business growth.
On-boarding clients
Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa's support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.
Manage and own contract renewals and growth opportunities
Own and negotiate contract renewals and addendums for growth opportunities. Ensure the client uses their contracted services and derive value from them related to their objectives. Organize and lead quarterly business reviews with the client, involving other Enhesa departments, to review and plan activities and value provided tho the client. Provide transparency, control and predictability on the opportunities pipeline and forecasted revenue. Identify opportunities for enhancements of GTM Strategy and roll-out of new products. Overall management of a book of business greater than roughly €4+ million.
Support the team internally
Assist other CSM’s with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.
Participate in Tradeshows and Conferences
Represent the team at certain industry or partner events to strengthen personal interactions and relationships with your own or your colleague’s accounts.
Requirements
Bachelor’s degree in business, communications, marketing or similar field of study from an accredited university required.
Experience
2-4 years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
Experience in executing sales and account plan-based strategies for current clients.
Demonstrated ability to achieve annual growth targets and client satisfaction.
If you are ready to join our journey, please apply!
Equal Opportunity Employer Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
Related keywords
Customer Success ManagerSaaSB2BAccount ManagementComplianceSustainabilityEHSCRMJiraConfluenceSharePointContract RenewalsQuarterly Business ReviewsNPSGTM StrategyEnterprise
At Enhesa we empower the world’s largest businesses to achieve compliance, manage risk, and drive sustainability with clear, actionable insights. We combine the knowledge of our global team of experts with regulatory data and market-leading AI to transform complex regulatory landscapes into timely intelligence and foresight. This means we can support our customers to become industry leaders in environment, health, safety, and sustainability.
Offices: Avenue Louise 287, Louise Center Building, Brussels, Brussels Region 1050, BE · 1911 North Fort Myer Drive, Suite 1100, Arlington, Virginia 22209, US · 4F & 5F Yaesu Dori Building, 3-4-15 Nihonbashi, Tokyo, 103-0027, JP · Room 621, 6F, Building 1, No. 1229 1 Century Ave LuJiaZui, Pudong Xinqu, Shanghai 200000, CN · 180 John St #612 Toronto, ON M5T 1X5 Canada, Toronto, ON M5T 1X5, CA
Based on 925 listings with disclosed salaries, most software jobs in Arlington, VA pay between $90k–$208k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Arlington, VA right now?
There are currently 1,189 open software positions in Arlington, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Arlington, VA?
Companies currently hiring include Amazon, CoStar Group, Booz Allen Hamilton, Accenture Federal Services, CACI International Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Arlington, VA?
Yes — 467 of the 1189 open software positions offer remote or hybrid work (118 remote, 349 hybrid).
How do I apply for Software jobs in Arlington, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.