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Full-time
bachelor degree, professional certificate
Posted 28d ago
~40 hrs/week
Responsibilities
Supports 24x7 cloud operations in a regulated government environment, focusing on incident management and platform availability. Oversees escort operations, access governance, and operational reporting within a Microsoft Azure environment.
Requirements
Requires an active TS/SCI with Full Scope Polygraph and US Citizenship. Candidates should have 3-5 years of IT experience, specifically in cloud operations and system administration.
Full job description
Position Overview
The Deputy Escort Lead supports 24x7 cloud operations within a highly regulated government environment, acting as a liaison between stakeholders and operations teams to ensure service health, timely escalation, and live-site support across enterprise cloud infrastructure. This role focuses on incident management, live-site response, and maintaining platform availability while operating within strict access control and compliance requirements.
The position also oversees escort operations, access governance, and compliance activities, ensuring adherence to security protocols and service-level objectives. Additionally, the Deputy Escort Lead drives operational reporting, outage coordination, and continuous improvement through audits, metrics analysis, and playbook updates in a Microsoft Azure environment.
Key Responsibilities
Serve as part of the incident management team in a 24x7 Microsoft Azure environment, diagnosing, mitigating, and escalating system issues to maintain a high level of system/platform availability.
Act as a liaison between the client and operations teams for support and escalations, communicating service delivery health to stakeholders and explaining performance issues or risks.
Ensure cloud orchestration and automation capabilities are operating to target SLAs with minimal downtime, and participate in performance meetings to share performance and consumption data and trends.
Perform quarterly Azure User Access Revocation (UAR) reviews and conduct internal quality audits of escort sessions to improve customer experience and resource development.
Attend regular team meetings to present feedback for portal improvements and manage all Azure Internal Registration Service (AIRS) related questions.
Review and investigate security incidents (ICMs), join calls to support active outages, perform live troubleshooting, and report and document all outages at the location.
Supply daily metrics, analyze and report high-severity requests weekly, provide regular updates to playbooks, document and track tool usage, and ensure tools are updated and installed on all systems.
Complete monthly patching on shadow boxes, validate compliance exceptions, serve as primary BCP coordinator for major issues at the work site, and communicate daily with Shift Leads and leadership on operational issues and FTE escalations.
Report daily Escort/AIRS statistics and metrics and support access governance and escort operations in alignment with security and compliance requirements.
Required Qualifications
Bachelor’s Degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
3–5 years of experience in IT, with specific experience in cloud operations, system administration, or infrastructure support.
2 years of operations experience providing application infrastructure support and 1 year performing system administrator support.
Understanding of core Windows Azure components and tools and experience supporting a cloud-based environment.
Must have active Passport Passbook; no dual citizenship
Passport must be presented at interview and on first day on-site.
Day Shift - On-Site Only
Active TS/SCI with Full Scope Polygraph.
US Citizenship required.
Preferred Qualifications
Microsoft Azure Fundamentals certification.
CompTIA Security+ or comparable security certification.
Experience in highly regulated or classified environments requiring strict access controls and escort procedures.
Experience with operational reporting, metrics analysis, and continuous improvement of incident management and live-site processes.
Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Related keywords
Microsoft AzureTS/SCIFull Scope PolygraphCloud InfrastructureSLAUARAIRSICMBCPCompTIA Security+Azure FundamentalsAccess ControlComplianceSystem AdministrationIncident ManagementLive-site Support
ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government. Headquartered in Fairfax, Virginia, ASM has over 30 years of experience providing application, software, system, network, database, and reporting solutions. Our extraordinary commitment and unique insight into clients’ information technology (IT), program management, security, healthcare / medical management, education and training management consistently produce extraordinary results.
We are always seeking quality individuals to join our team. We offer an employee-friendly work environment, outstanding benefits, and a level of stability rarely found in the government contracting world. We have ongoing needs for Web Applications Developers (ASP.Net), SharePoint Developers, Cyber Security Analysts, QA Analysts, Helpdesk Analysts and Oracle DBAs. You can see a full list of our current openings at http://asmr.com/Opportunities.aspx or send your resume to [email protected]. You can also connect with our corporate recruiter, Chris Gibbons, http://www.linkedin.com/pub/chris-gibbons/0/635/213 or Erik Thompson, https://www.linkedin.com/in/erikthompsonitt.
Privacy Policy: https://www.asmr.com/privacy-policy/
Offices: 4050 Legato Road, Suite 1100, Fairfax, Virginia 22033, US · 1777 NE Loop 410, Suite 200, San Antonio, Texas 78217, US
Information TechnologySoftware DevelopmentHelp Desk SupportApplication DevelopmentInformation AssuranceDefense ContractingSystems IntegrationCyber Securityand Healthcare Informatics and TechnologyInformation Technology
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