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Full-time
bachelor degree
Medical Insurance, Vision Insurance, Dental Insurance, 401k Retirement Plan, Variable Pay/Incentives, Paid Time Off
Posted 52d ago
~40 hrs/week
Responsibilities
The Delivery Manager is responsible for the end-to-end execution of IT services and projects, ensuring scope, quality, and budget commitments are met. This includes managing client relationships, leading cross-functional teams, and driving continuous process improvement.
Requirements
Candidates must have a Bachelor's degree in a technical field and 8-12+ years of experience in IT services delivery or program management. Proficiency in SDLC, Agile/Waterfall methodologies, and experience managing complex client-facing engagements are required.
Full job description
The Delivery Manager is responsible for end-to-end delivery of IT services and projects to clients, ensuring commitments related to scope, quality, timelines, and cost are met. This role acts as the primary point of accountability for delivery execution, client satisfaction, team performance, and continuous improvement across assigned accounts or programs.
Key Responsibilities
Delivery & Execution
Own end-to-end delivery of IT services and projects across multiple engagements or accounts.
Ensure delivery commitments related to scope, schedule, quality, and budget are consistently met.
Establish and manage delivery plans, milestones, dependencies, and risk mitigation strategies.
Monitor delivery KPIs, SLAs, and operational metrics; take corrective actions as needed.
Client & Stakeholder Management
Serve as the primary delivery contact for clients and internal stakeholders.
Build and maintain strong client relationships to ensure high levels of satisfaction and trust.
Conduct regular governance meetings, status reviews, and executive updates.
Manage client expectations and handle escalations in a timely and professional manner.
Team & Resource Management
Lead cross-functional delivery teams including project managers, engineers, analysts, and vendors.
Ensure optimal resource planning, utilization, and capacity management.
Provide guidance, coaching, and performance feedback to delivery team members.
Foster a culture of accountability, collaboration, and continuous improvement.
Financial & Commercial Management
Manage delivery budgets, forecasting, and cost controls for assigned engagements.
Ensure adherence to contract terms, statements of work (SOWs), and billing milestones.
Identify opportunities for cost optimization, efficiency improvements, and margin enhancement.
Support account growth through change requests, renewals, and upsell opportunities.
Process, Quality & Compliance
Ensure delivery follows defined processes, methodologies, and quality standards (Agile, Waterfall, ITIL, etc.).
Drive continuous improvement through process optimization, automation, and best practices.
Ensure compliance with organizational policies, security standards, and regulatory requirements.
Conduct post-delivery reviews and implement lessons learned.
Required Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
8–12+ years of experience in IT services delivery, project/program management, or operations.
Proven experience managing complex, multi‑team, client-facing IT engagements.
Strong understanding of SDLC, Agile/Scrum, Waterfall, and hybrid delivery models.
Experience managing SLAs, KPIs, budgets, and delivery governance.
Preferred Skills & Certifications
PMP, PRINCE2, SAFe, ITIL, or Agile certifications.
Experience working with global delivery models and distributed teams.
Strong communication, negotiation, and stakeholder management skills.
Ability to manage ambiguity and operate effectively in a fast-paced environment.
Domain experience in [Cloud, Data, Digital, Application Development, Infrastructure, etc.] is a plus.
Key Competencies
Leadership and decision-making
Client-centric mindset
Risk and issue management
Financial and commercial acumen
Strong organizational and analytical skills
Compensation, Benefits and Duration
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
AI-led Digital Transformation. Making Tomorrow Happen Today at the Intersection of Digital, Cloud, and AI.
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Founded
2007
Headquarters
London
LinkedIn followers
605,958
Photon, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace DigitalHyper-expansion® to ‘make tomorrow happen today’. We work with 40% of the Fortune 100, enabling them to stay agile and future-ready in an era of converging digital and AI boundaries. Powering billions of touchpoints a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients. We employ several thousand people across dozens of countries. Learn more at www.photon.com
Offices: 192 / 198 Vauxhall Bridge Road, 2nd Floor, London, SW1V 1DX, GB · 5th Block, 2nd Floor, DLF IT Park 1/124 Mount Poonamallee Road Sivaji Gardens Manapakkam, Chennai, Tamil Nadu 600 089, IN · Voyager, ITPL, ITPL Road, 2nd Flr, Bengaluru, Karnataka 560066, IN · Clichy Pouchet, 92, Boulevard Victor Hugo, Clichy, 92110, FR · Jl. Hr. Rasuna Said Blok X2 No.6, RT.9/RW.4 23rd Fl Jakarta Selatan, DKI, Jakarta, Jakarta Selatan 12950, ID
Internet of ThingsAPI managementMobileBig Data & AnalyticsChatbotswebsite developmentcreative agencydigital strategysystems integratordigital agency
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