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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$135k–$153k/yr
Full-time
Unlimited Vacation Time, 401k Plan, Healthcare Coverage, Paid Parental Leave, Cell Phone Stipend, Internet Stipend
Posted 18d ago
~40 hrs/week
Responsibilities
Manage a portfolio of customers to drive product adoption, satisfaction, and expansion of dbt Cloud. Act as the voice of the customer to influence product development and create external-facing technical content.
Requirements
Requires 2+ years of post-sales technical experience and proficiency in SQL and modern data warehousing architectures. Candidates must be comfortable presenting to stakeholders and willing to travel for relationship building.
Full job description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
Location: Austin, TX (3 days in office preferred). Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including 2-3 days in the office each week to connect and build as a team.
About the Role: Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.
Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Austin and will be in office 2 days per week.
What You'll Do
Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content
What You'll Need
2+ years of experience in a post-sales role, such as a technical account manager or CSE
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
What Will Make You Stand Out
Bonus points for dbt certification, prior dbt experience will be very helpful in this role
Basic python competency and advanced SQL knowledge
Have experience with ancillary tools, managing data infrastructure, APIs, etc
Remote Hiring Process
Interview with Talent Acquisition Partner
Interview with Hiring Manager
Technical Screen
Team Interviews
Mock Demo
Benefits
Unlimited vacation time with a culture that actively encourages time off
401k plan with 3% guaranteed company contribution
Comprehensive healthcare coverage
Generous paid parental leave
Flexible stipends for:
Cell Phone & Internet
Learning & Development
Office Space
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Labs total rewards during your interview process.
#LI-HYBRID
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$135,000—$153,000 USD
OTE (On Target Earning)
$150,000—$170,000 USD
Perks and Benefits
100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Fivetran, the industry leader in data movement, powers real-time analytics, AI workflows, cloud migrations and more.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Oakland, California
LinkedIn followers
154,578
Total funding
$853M
Fivetran, the global leader in data movement, helps customers use their data to power everything from AI applications and ML models, to predictive analytics and operational workloads. The Fivetran platform reliably and securely centralizes data from hundreds of SaaS applications and databases into any cloud destination – whether deployed on-premises, in the cloud or in a hybrid environment. Thousands of global brands, including Autodesk, Condé Nast, JetBlue and Morgan Stanley, trust Fivetran to move their most valuable data assets to fuel analytics, drive operational efficiencies and power innovation.
Offices: 1221 Broadway St, Floor 20, Oakland, California 94612, US · 50 Richmond Street South, Dublin, D02 FK02, IE · 1401 Zuni St, Denver, Colorado 80204, US · Outer Ring Road, 3rd Floor, Sy No 80-2, Bengaluru, Karnataka 560103, IN · 333 George Street, Level 13, Sydney, NSW 2000, AU
Data IntegrationETLELTData MovementData Pipelinesand Database ReplicationData GovernanceData IntegrationData ManagementAnalytics
Based on 3924 listings with disclosed salaries, most software jobs in Texas pay between $94k–$221k per year. Individual offers vary with seniority, company size, and specialization.
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