Washington, District of Columbia, United States · Remote Solely
$95k–$110k/yr
At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are w…
Skills: People Management, SaaS Support, Knowledge Management, SLA Management, Escalation Handling
Washington, District of Columbia, United States · Remote OK
Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build c…
Skills: Enterprise SaaS Sales, Government Procurement, Strategic Account Management, Blockchain Intelligence, Consultative Selling
Washington, District of Columbia, United States · On-site
$103k–$172k/yr
Kids Are Our Everything. Department 10575 IT Training Pay Range $103,355.20 - $172,244.80 We seek an experienced and enthusiastic Manager of Technology Training and Adoption to partner with clinical, operational, revenue…
Skills: Leadership, Instructional Design, Project Management, Adult Education, Curriculum Development
Washington, District of Columbia, United States · Hybrid
AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a .…
Skills: Microsoft C#, .Net Core, Azure DevOps, Entity Framework Core, SQL Server
Washington, District of Columbia, United States · Hybrid
$145k–$165k/yr
Who we are! Platinum Technologies is a Northern Virginia based integrated solutions firm that specializes in Cybersecurity, Cloud and Digital Services to the Public Sector. Our team solves hard problems and helps our Mis…
Skills: AI/ML Engineering, Data Science, Python, TensorFlow, PyTorch
Washington, District of Columbia, United States · Hybrid
AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a S…
Skills: Microsoft C#, .Net Core, Azure DevOps, Entity Framework Core, SQL Server
District of Columbia, United States · Hybrid
Andworx is seeking a Mid-level .NET Developer to play an important role in the development of mission and operational applications for our Federal Government customer. As Mid-level .NET Developer, you will be working on …
Skills: ASP.NET, .NET Core, C# .NET, MVC, MVVM
Washington, District of Columbia, United States · Remote OK
$184k–$230k/yr
Business Area: Engineering Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hypersc…
Skills: Java, SQL Query Optimization, Distributed Systems, Data Structures, Algorithms
Washington, District of Columbia, United States · On-site
$130k–$210k/yr
Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share …
Skills: AI-Native Software Engineering, Agentic Development, People Leadership, Agile Methodology, Cloud-Native Architecture
Washington, District of Columbia, United States · On-site
$120k–$175k/yr
Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share …
Skills: AI-Native Application Architecture, Agentic Workflows, Prompt Engineering, Retrieval-Augmented Generation, CI/CD Pipelines
Washington, District of Columbia, United States · On-site
$130k–$210k/yr
Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share …
Skills: Product Strategy, Product Roadmap, Agile Methodology, AI-Enabled Development, Stakeholder Management
Washington, District of Columbia, United States · Hybrid
$93k–$160k/yr
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesavi…
Skills: Program Management, Security Engineering, Threat Detection, Vulnerability Management, Incident Response
District of Columbia, United States · Remote OK
$145k–$175k/yr
US Based Salary: $145,000 - $175,000 DOE About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients r…
Skills: Python, Django, MySQL, Linux, AWS
Durham, England, United Kingdom · Hybrid
$15k–$23k/yr
About Nu Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary tech…
Skills: Traffic Management, Service Mesh, Kubernetes, Infrastructure-as-Code, AWS Networking
Washington, District of Columbia, United States · On-site
About the Role We are looking for a Senior Forward Deployed Engineer to help public sector customers deploy and operationalize Dynamo’s platform in mission-critical environments. This is a hands-on engineering role at th…
Skills: Python, TypeScript, Java, Go, Bash
Washington, District of Columbia, United States · On-site
About the Role We are looking for a Senior Forward Deployed Strategist to help public sector customers operationalize Dynamo’s platform in mission-critical environments. This role sits at the intersection of mission stra…
Skills: Generative AI, LLM Evaluation, Public Sector Strategy, AI Governance, Red-Teaming
Washington, District of Columbia, United States · On-site
In This Role You’llBecome deeply fluent in Dynamo’s evaluation, guardrail, and agent governance platform, including DynamoEval, DynamoGuard, AgentWarden, and related capabilities.Build deep relationships with public sect…
Skills: AI Product Management, Generative AI, LLM Evaluation, Product Strategy, Public Sector Engagement
Washington, District of Columbia, United States · Hybrid
$75k–$90k/yr
Description Diaconia is looking for a talented Application Programmer: Software Developer to join our Amazing team!If you're looking to join a company that truly appreciates you and your talents, look no further! At Diac…
Skills: Mvc.net, C#, Visual Studio, Microsoft Devops, T-sql
District of Columbia, United States · Hybrid
Harkcon is seeking a proposal-contingent DHS Section 508 Trusted Tester to support accessibility compliance testing, consultation, remediation planning, and community-of-practice activities for FEMA National Training and…
Skills: Section 508 Compliance Testing, Accessibility Remediation Planning, DHS Trusted Tester Methods, Accessibility Consultation, Software Testing
Washington, District of Columbia, United States · Hybrid
Overview At MoFo, we couldn’t write our own success story without yours. Ready to write your story? Join MoFo as a AI & TECHNOLOGY ENABLEMENT SPECIALIST on our Information Technology team! This role is based in Was…
Skills: Technical Training, Instructional Design, AI Prompt Construction, Content Authoring, Digital Adoption
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead and develop a team of Customer Support Representatives while owning SLAs, escalations, and the internal knowledge base. Partner with Engineering, Product, and Account Management to advocate for the voice of the customer and improve service delivery.
Requires 2+ years of people management experience and 3-5+ years in SaaS or tech-enabled customer support roles. Must possess strong documentation skills and proficiency with tools like Zendesk, Salesforce, and LMS platforms.
At Kalibri, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry: we harness cloud-native data pipelines with advanced AI/ML models to drive asset performance. Kalibri is growing, so if you’re ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading!
Kalibri is seeking a proactive, detail-oriented Customer Support Manager to lead our support team's day-to-day operations. You'll manage a team of Customer Support Representatives, own SLAs and escalations, and take ownership of our internal knowledge base, Training Academy, and customer health monitoring for a portion of our customer base.
This is a hands-on leadership role for someone who takes pride in running a tight, well-documented support operation. Kalibri's support team already delivers a high bar of service to customers - this role is about keeping that bar high, keeping it well-documented, and strengthening how support connects with the rest of the business.
Lead, coach, and develop a team of Customer Support Representatives.
Foster a collaborative team culture where individual growth and collective success go hand in hand.
Own SLA adherence, queue prioritization, and escalation handling.
Serve as a point of escalation for complex or long-running customer issues, personally owning resolution where needed.
Own and maintain SOPs and our internal knowledge base.
Run and grow our Training Academy, expanding internal knowledge resources with an eye toward future customer-facing potential.
Create and maintain internal documentation as processes evolve.
Monitor customer sentiment (e.g., NPS/detractor response) and support renewal-related tracking.
Manage shared inbox triage and ensure timely, high-quality responses across support channels.
Draft incident and special-situation customer communications for leadership approval.
Work closely with Engineering and Product to triage bugs, flag customer-impacting issues, and stay ahead of upcoming changes.
Partner with Account Management to escalate patterns, trends, or account-specific concerns that may need their attention or intervention.
Partner with Marketing to keep customer-facing messaging aligned with what support is hearing from customers.
Monitor key support metrics and provide regular reporting to leadership.
Advocate for the voice of the customer across the organization.
2+ years of people management experience in a customer support or service environment.
3–5+ years in customer support roles within a SaaS, data, or tech-enabled services company.
Strong documentation and knowledge-management skills - this is a bigger part of the role than the title suggests.
Comfortable learning and administering multiple SaaS tools on the fly, such as:
Ticketing systems (Zendesk, Freshdesk)
CRM systems (Salesforce Service Cloud)
LMS platforms (Skilljar)
Willingness to personally own and resolve complex or long-running customer cases.
Excellent written and verbal communication skills with a focus on clarity and empathy, especially for customer-facing comms drafting.
Strong organizational skills and attention to detail in a fast-paced, remote environment.
High emotional intelligence, customer-first mindset, and a drive for continuous improvement.
Solid people-management foundation, with experience developing talent and building team cohesion.
Bachelor's degree or equivalent experience.
Familiarity with Salesforce case management, Skilljar, Confluence, Zoom, Pendo, or Jira.
Familiarity with BI tools (e.g., Tableau, Looker)
Experience working in or supporting hospitality or travel industry clients.
Experience with support automation (macros, bots, auto-routing).
Background in a startup or scale-up environment.
Travel Requirements: Approx. 5–10% travel may be required for team or client events.
Fully remote work, with a thriving company culture
Robust medical, dental, and vision plans through Blue Cross Blue Shield, including a $0 cost plan for employees and subsidized coverage for dependents
401k plan with employer match
Flexible Paid Time Off
$250 new hire allowance for home office setup
The Hospitality Profit Platform.
Powered by unmatched transaction-level data and predictive AI, Kalibri pinpoints profit opportunities, streamlines commercial decisions, and helps find cash flow opportunities and grow asset value.
Offices: 10221 River Rd, 59655, Potomac, Maryland 20854, US
Based on 1405 listings with disclosed salaries, most software jobs in District of Columbia pay between $100k–$232k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,832 open software positions in District of Columbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include EY, Accenture Federal Services, cFocus Software Incorporated, Go Intellects Inc, Welocalize, among others. Browse the listings above to see every active employer.
Yes — 1128 of the 1832 open software positions offer remote or hybrid work (472 remote, 656 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
