Portland, Oregon, United States · Hybrid
$97k–$147k/yr
Department Overview The Patient Grievance Case Management (GCM) position is responsible for the acknowledgement, facilitating investigation, follow-up, resolution, and documentation of patient complaints, grievances, con…
Skills: Conflict resolution, Mediation, Case management, Critical thinking, Problem-solving
Portland, Oregon, United States · On-site
Amada Senior Care is looking for compassionate, experienced, and reliable caregivers. Our caregivers are the heart and soul of what makes Amada Senior Care great! We are looking for CNAs and HCAs that are up to the chall…
Skills: Caregiving, ADL assistance, IADL assistance, Bathing, Dressing
Portland, Oregon, United States · On-site
$50k–$61k/yr
Description POSITION SUMMARY The Administrative Assistant provides high-level administrative, operational, and coordination support across multiple departments, including Clinical, and Medical teams. This role ensures sm…
Skills: Administrative support, Calendar management, Data entry, Communication, Multitasking
Portland, Oregon, United States · On-site
Amada Senior Care is looking for compassionate, experienced, and reliable caregivers. Our caregivers are the heart and soul of what makes Amada Senior Care great! We are looking for CNAs and HCAs that are up to the chall…
Skills: Caregiving, CNA, HCA, Driving, Medication management
Portland, Oregon, United States · On-site
Amada Senior Care is looking for compassionate, experienced, and reliable caregivers. Our caregivers are the heart and soul of what makes Amada Senior Care great! We are looking for CNAs and HCAs that are up to the chall…
Skills: Caregiving, Bathing, Dressing, Transferring, Toileting
Portland, Oregon, United States · On-site
Amada Senior Care is looking for compassionate, experienced, and reliable caregivers. Our caregivers are the heart and soul of what makes Amada Senior Care great! We are looking for CNAs and HCAs that are up to the chall…
Skills: Caregiving, CNA, HCA, Bathing, Dressing
Portland, Oregon, United States · On-site
Amada Senior Care is looking for compassionate, experienced, and reliable caregivers. Our caregivers are the heart and soul of what makes Amada Senior Care great! We are looking for CNAs and HCAs that are up to the chall…
Skills: Caregiving, Activities of daily living, Bathing, Dressing, Transferring
Portland, Oregon, United States · On-site
$25/hr
The Peer Company (TPC) Peer Support Specialist – Behavioral Health Resource Center (BHRC) Outreach Team Job Description Pay: $25.00 Per Hour Schedule: 1.0 FTE (40 hours per week) Hours & Location: Sunday – We…
Skills: Peer support, Trauma-informed care, Recovery support, Crisis de-escalation, Case management
Pacific Retirement ServicesPortland, Oregon, United States · On-site
Overview Certified Nursing Assistant CNA - Pay: $22.50 - $28.10/ hour DOE Schedules Available: Part Time Noc Friday & Saturday 10:30pm-6:30am Holladay Park Plaza, a part of Pacific Retirement Services, is a beautiful not…
Skills: Certified Nursing Assistant, Patient Care, Skilled Nursing, Elderly Care, Clinical Support
Pacific Retirement ServicesPortland, Oregon, United States · On-site
Overview Certified Nursing Assistant CNA - Pay: $22.50 - $28.10/ hour DOE Schedules Available: Full Time Eve Friday-Tuesday 2:30pm-10:30pm Holladay Park Plaza, a part of Pacific Retirement Services, is a beautiful not-fo…
Skills: Certified Nursing Assistant, Skilled Nursing, Patient Care, Resident Support, Clinical Documentation
Portland, Oregon, United States · On-site
$18/hr–$24/hr
Overview Making life better for people. Bringing good health to all. These are the core beliefs that form the foundation of our mission at Legacy Health. As one of the largest employers and healthcare providers in the Po…
Skills: Patient safety, Direct observation, Interpersonal skills, Organizational skills, Problem-solving
Portland, Oregon, United States · On-site
$21/hr–$32/hr
CNA – Medical Surgical Unit at Providence Portland Medical Center. This posting represents 0.9 FTE, Day and Night shift openings (7am-7:30pm and 7pm-7:30am, 3, 12 hour shifts per week) with rotating weekends. Extra Incen…
Skills: Patient care, Nursing assistance, Medical surgical support, BLS, Basic life support
Portland, Oregon, United States · On-site
$24/hr–$26/hr
Job Details Build a Career with Meaning and Enhance Your Future Come join us at Montessori of Alameda as a Lead Guide! At Montessori of Alameda, our educators brighten children's lives every day while creating a bright f…
Skills: Montessori pedagogy, Curriculum development, Early childhood education, Classroom management, Student assessment
Portland, Oregon, United States · On-site
$22/hr–$29/hr
Job DetailsJob Location: Outpatient Services - Portland, OR 97216Salary Range: $22.44 - $29.91Since 1896, Volunteers of America Oregon has been dedicated to meeting the needs of our community. Through our innovative prog…
Skills: Peer support, Crisis intervention, Care coordination, Trauma-informed care, Person-centered approach
Portland, Oregon, United States · On-site
$22/hr–$29/hr
Job DetailsJob Location: Outpatient Services - Portland, OR 97216Salary Range: $22.44 - $29.91Since 1896, Volunteers of America Oregon has been dedicated to meeting the needs of our community. Through our innovative prog…
Skills: Peer support, Crisis intervention, Care coordination, Trauma-informed care, Harm reduction
Portland, Oregon, United States · On-site
$24/hr
Job DetailsLevel: EntryJob Location: Dancing Tree Resource Center - Portland, OR 97216Salary Range: $24.00 - $24.00 HourlyAgency: Impact NW Program: SUN Youth Advocacy Program (SYAP) Job Title: Youth Advocate - Student S…
Skills: Case management, Youth advocacy, Trauma-informed care, Classroom management, Relationship building
Portland, Oregon, United States · On-site
$24/hr
Job DetailsJob Location: Clark Center - Portland, OR 97214Position Type: Full TimeSalary Range: $24.50 - $24.50 HourlyJob Category: Direct ServicePOSITION DESCRIPTION Position: Residential Advocate Supervisor: Senior Cla…
Skills: Crisis intervention, Advocacy, Facility maintenance, Safety supervision, Record keeping
Portland, Oregon, United States · On-site
$6k–$8k/mo
Initial Posting Date: 09/08/2026 Application Deadline: 09/20/2026 Agency: Department of Corrections Salary Range: $6,149 - $7,785 Position Type: Employee Position Title: Correctional Corporal (CRCI) Opportunity for ODOC …
Skills: Correctional security, Custody and control, Supervision, Leadership, Emergency response
Compassion & ChoicesPortland, Oregon, United States · Remote Solely
$70k–$90k/yr
Compassion & Choices is seeking a Operations Specialist, Programs This is a full-time, remote position. The starting salary range is $70,000–$90,000 annually. The final salary offered will be based on relevant experience…
Skills: Project management, Event production, Volunteer operations, Systems administration, Vendor management
Portland, Oregon, United States · On-site
$22/hr–$23/hr
Program Lead – Lead Direct Support Professional (DSP) – Full-Time Location: Portland, Oregon Pay: $22.25–$23.25 per hour (DOE) Make a Difference Every Day. Are you an experienced Direct Support Professional (DSP) ready t…
Skills: Direct support, Intellectual and developmental disabilities support, Leadership, Medication administration, Person-centered planning
Portland, Oregon, United States • Hybrid
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The Case Manager facilitates the investigation, resolution, and documentation of patient grievances across all OHSU sites of care. They serve as an objective partner for patients, families, and staff while ensuring compliance with regulatory requirements and organizational policies.
Candidates must hold a Master's degree in social work, counseling, health advocacy, or a related field. A minimum of 3 years of relevant clinical or social work experience, including conflict resolution and mediation skills, is required.
The Patient Grievance Case Management (GCM) position is responsible for the acknowledgement, facilitating
investigation, follow-up, resolution, and documentation of patient complaints, grievances, concerns, and inquiries across all OHSU sites of care.
They serve as an objective, person-centered partner for all parties involved in the complaint and grievance process — patients, families, and care team members alike. Rather than functioning as an advocate for any single party, this role is grounded in fairness, active listening, and a genuine commitment to understanding every perspective. The Case Manager works to ensure that each person involved feels heard, respected, and supported throughout the resolution process.
Central to this role is the management of OHSU's formal complaint and grievance process. This includes receiving and documenting concerns through multiple channels, conducting thorough and impartial investigations, coordinating with clinical and administrative staff, and delivering timely written responses that meet departmental standards and Federal and State regulatory requirements. The Case Manager tracks and documents all activity within the complaint management system to support organizational reporting and quality improvement efforts.
This is a demanding role that requires a high degree of professionalism and personal resilience. The work calls for exceptional organizational skills to manage multiple cases simultaneously, strong written and verbal communication to convey findings clearly and compassionately, and the emotional intelligence to navigate sensitive and often distressing situations with calm and care. Active listening, empathy, diplomacy, and the ability to remain objective under pressure are essential to performing this work effectively.
Receives, investigates, and facilitates resolution of concerns brought by patients, families, and staff, serving as an objective and supportive partner for all parties involved. Concerns are received and addressed through multiple channels and settings, including:
Core responsibilities include:
Supports the broader work of the Patient Relations department through education, policy development, and organizational participation. Responsibilities include:
Monday through Friday, 8:00 to 4:30. This is a Critical Function Employee position. The role is hybrid, with onsite presence required on a rotating schedule coordinated with other Patient Grievance Case Managers to ensure consistent coverage across OHSU Hospitals and Clinics. Remote work is available for a portion of the schedule, subject to supervisor approval and operational needs.
We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.
To request reasonable accommodation, contact [email protected]
Offices: 3181 SW SAM JACKSON PARK RD, Portland, Oregon 97239, us
View all jobs at Oregon Health and Science University HospitalThere are currently 1,031 open social services positions in Portland, OR listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include PROVIDENCE MEDICAL INSTITUTE, Legacy Health, Native American Rehabilitation Association of the Northwest, Inc. (NARA), Centria Autism, Cascadia Health, among others. Browse the listings above to see every active employer.
Yes — 130 of the 1031 open social services positions offer remote or hybrid work (17 remote, 113 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
