New York, New York, United States · Hybrid
$24/hr–$28/hr
Job Description Part-time(25 hours/week) Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York Ci…
Skills: Customer Service, Telephone Etiquette, Oral Communication, Written Communication, Computer Literacy
New York, New York, United States · On-site
Clinical Fellow – Early Intervention Location: Staten Island, New York Company: TheraCare Job Type: Full-Time ___________________________________________________________________ About TheraCare TheraCare has been a trust…
Skills: Screening, Assessment, Treatment Planning, Clinical Documentation, Interdisciplinary Collaboration
New York, New York, United States · On-site
Clinical Fellow – Early Intervention Location: Staten Island, New York Company: TheraCare Job Type: Full-Time ___________________________________________________________________ About TheraCare TheraCare has been a trust…
Skills: Screening, Assessment, Treatment, Clinical Documentation, Interdisciplinary Collaboration
New York, New York, United States · On-site
$68k–$100k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 1…
Skills: Project Management, Staff Supervision, Case Management, Regulatory Compliance, Performance Analysis
New York, New York, United States · Hybrid
Job Description Open to Permanent Public Nurse ** The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, polici…
Skills: Planning, Program Development, Interpersonal Communication, Presentation Skills, Clinical Supervision
New York, New York, United States · On-site
$42k–$49k/yr
Job Description APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE Adult Protective Service (APS) is mandated by the State of New York to provide social, legal and protective services to individua…
Skills: Clerical Operations, Case Management Systems, Document Processing, Keyboarding, Data Input
New York, New York, United States · Hybrid
Job Description The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments tha…
Skills: Planning, Program Development, Interpersonal Skills, Communication Skills, Presentation Skills
New York, New York, United States · Hybrid
Job Description The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments tha…
Skills: Planning, Program Development, Interpersonal Skills, Communication Skills, Presentation Skills
New York, New York, United States · On-site
$100k–$120k/yr
Director of Personnel Bronx, New York Seton Education Partners seeks a Director of Personnel to manage the organization’s personnel strategy, ensuring the effective implementation of human resources systems, compliance, …
Skills: Personnel Strategy, HR Compliance, Employee Engagement, Performance Management, HRIS Management
New York, New York, United States · On-site
$24k/yr
Department: Early Head Start Reports To: Early Head Start Director Status: Full-Time/Non-Exempt Schedule: 10-20 Hours/Week; Monday-Friday Mission Statement: Our mission is to focus early learning on what matters most &nd…
Skills: Menu Development, Nutrition Consultation, CACFP Compliance, Dietary Planning, Health and Wellness Planning
New York, New York, United States · On-site
$55k/yr
Mission Statement: The mission of the Committee for Hispanic Children and Families (CHCF) is to bring a relentless focus on positive child and family outcomes to close the achievement gap and build a better future for ch…
Skills: Family Engagement, Case Management, Crisis Intervention, Community Outreach, Bilingual Spanish-English
New York, New York, United States · On-site
$21/hr–$21/hr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Staff Supervision, Crisis Management, Customer Service, Security Monitoring, Emergency Response
New York, New York, United States · On-site
$24/hr–$24/hr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Case Management, Client Assessment, Service Planning, Supportive Counseling, Advocacy
New York, New York, United States · On-site
$22/hr–$22/hr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Staff Supervision, Incident Management, Building Safety, Documentation, Interpersonal Skills
New York, New York, United States · On-site
$72k–$72k/yr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Psychosocial Assessments, Case Management, Therapeutic Interventions, Crisis Intervention, Risk Assessment
New York, New York, United States · On-site
$21/hr–$21/hr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Crisis Management, Client Orientation, Security Management, First Aid, CPR
New York, New York, United States · On-site
$21/hr–$21/hr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Reception, Crisis Intervention, Security Operations, Confidentiality, Customer Service
New York, New York, United States · On-site
$77k–$86k/yr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Special Education Instruction, IEP Development, Creative Curriculum, Classroom Management, Behavioral Strategies
New York, New York, United States · Hybrid
$21/hr
PURPOSE: The Preventive Services Department provides child welfare services using Evidence Based models to ensure that families are able to provide safe environments for their children, keep children safe in their homes …
Skills: Case Management, Crisis Intervention, Child Welfare Services, Family Therapy, Community Outreach
New York, New York, United States · On-site
$21/hr–$21/hr
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs,…
Skills: Reception, Crisis Intervention, Security Operations, Confidentiality, Customer Service
New York, New York, United States • Hybrid
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The Call Agent handles inquiries via telephone and live chat across various health-related workgroups to provide information and referrals. Responsibilities include guiding customers through Vital Records processes and maintaining accurate computerized records.
Requires a high school diploma or equivalent and three years of experience in community-centered activities. Preferred candidates possess strong communication skills and basic computer literacy.
Part-time(25 hours/week)
Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials.
The Call Center is seeking to hire a Call Agent.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
--The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues.
--Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail. Answer other Vital Records calls and chats related to funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity.
--Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status.
--Provide the community/callers with health education information, making appropriate referrals for counseling and testing.
--Disseminate information and service the public with information related to public health topics.
--Provide assistance and information to the general public as well as staff who have difficulty navigating the NYC DOHMH website.
--Maintain and update databases computerized data/records; and analyze various data for accuracy.
--Handle emergencies and other ad hoc assignments.
--Perform other required duties/tasks as assigned.
PREFERRED SKILLS:
Strong customer service orientation
Courteous telephone manner
Excellent oral and written communication skills
Basic computer literacy
Spanish speaking a plus
Why you should work for us:
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or 347-396-6549.
COMMUNITY ASSOCIATE - 56057
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
There are currently 7,337 open social services positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include New York City Housing Authority (NYCHA), Breaking Ground (NYC Permanent Supportive Housing), Samaritan Daytop Village, Inc., Police Athletic League, Inc., Bowery Residents' Committee, among others. Browse the listings above to see every active employer.
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