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Full-time
Health Insurance, Dental Insurance, Vision Insurance, Short-term Disability Insurance, Life Insurance, Flexible Work Hours
Posted 28d ago
~40 hrs/week
Remote in Arlington, Virginia, United States
Responsibilities
The Account Director develops and oversees the execution of integrated fundraising and engagement strategies for clients. They are responsible for managing client relationships, leading a matrixed team of staff, and overseeing budget and scope management.
Requirements
Candidates typically need 8-10 years of direct response experience, preferably in an agency fundraising setting. Proficiency in eCRM systems, strong project management skills, and a proven track record of client service are required.
Full job description
K2D Strategies is a growing fundraising agency that holistically approaches direct response through a channel-agnostic lens. The Account Director is responsible for developing the strategy and overseeing the execution and implementation of all client fundraising programs, This position is responsible for managing a team to service clients, overseeing client relationships, and coordinating external partners in support of strong fundraising and engagement as well as budget management.
Our company culture is focused on collaboration, empathy, curiosity, and trust, and our clients are changing the world in Washington, DC, and across the country through political discourse, social action, culture shift, and so much more.
At K2D, we respect and celebrate our differences and know that employees with varied life experiences, backgrounds and skills make us a stronger company and a great place to work. We aren’t shy about saying our team is the best in the business, and we wonder if you might be the perfect new teammate!
Primary Responsibilities
Develop fundraising and engagement strategy and a plan for executing integrated strategies as appropriate
Build and manage client relationships through regular meetings, calls, and ongoing communications
Lead and participate in live meetings, including QBRs; create meeting material with the assistance of account teams
Work with clients to determine organizational objectives and create strategies to reach goals
Develop clients’ annual communication calendars and budgets
Possess in-depth knowledge of client’s internal processes and resources and generate ideas to enhance overall performance
Provide in-depth analysis of campaign and segment performance and KPI data, developing data-driven strategies to address program challenges and build on successes
Build trusting, respectful and collaborative relationships with clients and colleagues ensuring collaboration among the wider team (including outside resources) and fostering positive team work.
Ensure fundraising and engagement best practices are kept top-of-mind
Provide risk assessment and management on all aspects of the client relationship
Manage a matrixed team of technical and client service staff to ensure all deliverables are on time and meet quality standards
Develop professional goals and development plan for individual team members, work with individuals to help them meet goals through regular meetings and ongoing feedback
Identify and use work experiences as opportunities to train and develop teammates
Balance strategic and tactical plans with client business goals and scope/contract deliverables
Manage client scope, including key deliverables, and ad hoc billing (creative, etc.), within contracted retainer
Additional Responsibilities
Participates in webinars and attends conferences/workshops to expand skills
Support ad hoc agency initiatives like case studies, building out internal docs/processes, internal staff education/information sharing
Provide new business development support through proposal input, estimating scope of work, and participating in presentations
Participate in hiring process for new employees including interviews and assessments
Participates in monthly management meetings
Other duties as assigned
Team members who are most successful in this role typically have 8-10 years of direct response experience (direct mail or digital account management), preferably including direct response fundraising in an agency setting
Demonstrated success in client management and customer service
Ability to build lasting professional relationships with clients
Experience managing technical and client services teams, some of whom may work in a virtual/remote environment
Experience in creating and driving long-term fundraising strategies
Strong customer service and interpersonal skills
Proven project management and organizational and problem solving skills
Advanced written and oral communication skills with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues, and communicate technical information to a non-technical audience
Strong attention to detail
Highly self-motivated
Proficiency in MS Office – particularly Excel
Experience with, or understanding of online constituent relationship management systems (eCRM) for nonprofits such as Convio/Blackbaud, Engaging Networks, EveryAction, and Salesforce; content management systems (open source and proprietary CMS); email marketing systems; HTML, CSS, and other web development tools and familiarity with digital advertising, Google Grant management, and SEO/SEM
Experience with or understanding of direct mail audiences and metrics, as well as a broad understanding of implementation
What We Offer
Health and Wellness: employer-subsidized health, dental, and vision insurance in addition to employer paid short-term disability and life insurance.
Work-Life Balance: Flexible work hours, remote work environment (with access to our Arlington, VA offices for local employees), and generous time off
Financial Wellness: competitive salary, 401(k) with company match
Professional Development: ongoing training, career path development, and a dedicated budget for conferences and training seminars
Additional Benefits: an opportunity to work with smart people in a supportive environment that celebrates individuality
Compensation: our budget for this position starts at $90,000/year
Related keywords
Direct ResponseFundraisingeCRMConvioBlackbaudEngaging NetworksEveryActionSalesforceCMSHTMLCSSGoogle GrantSEOSEMDirect MailKPI
We believe in creating positive change in the world by bringing all voices to the table.
Industry
Advertising Services
Company size
11-50 employees
Founded
2016
Headquarters
Arlington, Virginia
LinkedIn followers
1,190
We are K2D Strategies.
We work exclusively with nonprofits making the world a better place through a simple goal: deliver impactful member and donor development strategies and provide extraordinary client services.
We are Fundraising Experts
Our team offers top-notch, full-service, integrated, direct response program management for online and offline channels including budget development, communications mapping, cross-channel strategy and creative development, digital implementation and direct mail production, campaign reporting, and KPI analysis. If this sounds like what you need, let’s talk!
Offices: 4075 Wilson Blvd, 8th Floor, Arlington, Virginia 22203, US
Based on 1108 listings with disclosed salaries, most social services jobs in Virginia pay between $51k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Virginia right now?
There are currently 4,926 open social services positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Virginia?
Companies currently hiring include Virginia Information Technologies Agency, Care Advantage, Inc., YMCA of Greater Richmond, Centria Autism, YMCA of the Virginia Peninsulas, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Virginia?
Yes — 588 of the 4926 open social services positions offer remote or hybrid work (162 remote, 426 hybrid).
How do I apply for Social Services jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.