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Part-time
Posted 42d ago
~40 hrs/week
Responsibilities
Perform customer service operations to ensure a professional image and positive experience for members and guests. Manage the telephone system, handle registrations, and provide general administrative support to the agency.
Requirements
Preferred two years of experience as a customer service assistant or receptionist in an office environment. Must be proficient in office software and possess the patience to work with older adults.
Full job description
Description
Customer Service Assistant Job Description
Reports to: Customer Service Supervisor
FLSA: Part-time hourly (non-exempt) position
Summary:
Working under the supervision of the Customer Service Supervisor, the primary responsibilities are to
perform all customer service operations in such a manner that ensures a professional image and a positive experience for all members, guests, and clients. This position offers flexibility with work schedule, including day, evening, and Saturday hours. Hours may vary during times when required to cover shifts for other employees.
Essential Job Functions:
Customer Relations
Greets the public in a pleasant and professional manner, as this is the first point of contact of the agency, to ensure a positive image of the organization.
Assist guests, members, and clients with registration for various programs, membership, events, products and services, records cash receipts and credit card payments.
General Office Support
Manage the telephone system professionally - answering telephone calls and routing all callers and guests to the appropriate staff person.
Maintain mailing lists, databases, perform data entry and clerical duties as assigned, assist staff members as necessary with administrative tasks.
Assist, as necessary, with special events, performs errands as needed, which may require a vehicle.
Continuous Improvement
Must have a thorough understanding of all services provided by SourcePoint and be able to field basic inquiries and communicate information to the public.
Must be able to adapt to change and new procedures as the organization grows and adapts to the needs of our customers.
Learn applicable software and program offerings to continually improve performance.
Other Duties
Support other team members and departments as needed to advance the organization’s
mission.
Attend staff meetings and training, as required.
Requirements
Required Skills and Abilities:
Must be able to handle stressful situations while maintaining a calm demeanor.
Ability to type, perform data entry and transaction processing using assigned software
Ability to operate a variety of office equipment such as computer, copier, telephone, calculator, FAX machine, postage meter, folding machine and other equipment necessary to perform duties.
Perform copying and collating tasks, office mailings, etc.
Must enjoy working with older adults and have the patience in assisting them with their needs.
Qualifications:
Two years’ experience as a Customer Service Assistant, Clerk, Receptionist or Secretary in an
office environment preferred.
Cooperative team player with excellent interpersonal, verbal, and written skills.
Experience with ActiveNet or other registration software, cashiering and transaction processing, Microsoft office suite, word and excel preferred.
Flexible schedule, including evenings and Saturdays as required.
Prolonged periods of sitting at a desk and working on a computer.
Occasional work that requires moving objects up to 20 pounds.
Occasional work that requires a valid driver’s license.
Other:
In any organization, particularly a small organization, it is necessary to assume new responsibilities necessary to ensure a smooth continuity of operations with the organization. It is expected that other organizational needs will emerge, which will be assigned to the Human Resources Specialist.
About SourcePoint:
SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55.
A Final Note:
You do not need to match every listed expectation to apply for this position. At SourcePoint, we know diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
SourcePoint is your primary source of professional expertise, services, and programs for Delaware County adults who want to thrive after 55. We can point you in the right direction by providing direct assistance as well as referrals.
We provide community support with in-home care services such as Meals on Wheels, help with chores, and transportation to medical appointments, as well as resources and support for family caregivers. We are also your source for both fun and fitness — our 44,000-square-foot enrichment center hosts a wide variety of programs and trips.
SourcePoint proudly serves all of Delaware County, including Ashley, Delaware, Galena, Kilbourne, Lewis Center, Ostrander, Powell, Radnor, Shawnee Hills, Sunbury, and Westerville, as well as portions of Columbus and Dublin within county lines.
The mission of SourcePoint is to help our community set a course to live well after 55.
Offices: 800 Cheshire Road, Delaware, OH 43015, US
Senior careIn-home careHealth and wellnessSocial workFitness and Wellnessand Enrichment Center for those 55+Health CareElder CareCommunitiesNutrition
Based on 740 listings with disclosed salaries, most social services jobs in Ohio pay between $49k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Ohio right now?
There are currently 7,485 open social services positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Ohio?
Companies currently hiring include ViaQuest, Inc., LifeWise Academy, Sprenger Health Care Systems, Otterbein SeniorLife, Bon Secours Mercy Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Ohio?
Yes — 532 of the 7485 open social services positions offer remote or hybrid work (135 remote, 397 hybrid).
How do I apply for Social Services jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.