Case Management Coordinator – Field (Mason, Cass, Brown, Scott and surrounding counties)
Havana, Illinois, United States · Remote OK
$21/hr–$44/hr
Mid level$4.0B raised
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Case Management, Behavioral Health, Social Services, Critical Thinking, Appointment Scheduling
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$21/hr–$44/hr
Full-time
bachelor degree
Medical Coverage, Dental Coverage, Vision Coverage, Paid Time Off, Retirement Savings Options, Wellness Programs
Posted 40d ago
Apply by Jul 24
~40 hrs/week
Remote in Scott County, Illinois, United States
Responsibilities
The Case Management Coordinator evaluates members' needs and coordinates care plans to achieve optimal healthcare outcomes. They collaborate with various stakeholders to address barriers and enhance the quality of care.
Requirements
Candidates must have at least 2 years of experience in Behavioral Health or Social Services and be willing to travel extensively within specified counties. A bachelor's degree in a relevant field is required.
Full job description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Location: This is a full-time telework position requiring 50-75% travel in and around Mason, Cass, Brown, Scott and surrounding counties.
Schedule: Standard business hours Monday-Friday 8:00am-5:00pm CST.
Position Summary The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources.
Key Responsibilities
Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.
Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
Coordinates and implements assigned care plan activities and monitors care plan progress.
Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
Identifies and escalates quality of care issues through established channels.
Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Engages with colleagues in ongoing team meetings and offers peer mentoring/training.
Helps member actively and knowledgably participate with their provider in healthcare decision-making.
Monitoring, Evaluation and Documentation of Care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
Required Qualifications
2+ years experience in Behavioral Health, Social Services or appropriate related field equivalent to program focus.
Must be willing and able to travel 50-75% of the time in Mason, Cass, Brown, Scott and surrounding counties, Illinois. Reliable transportation required. Mileage is reimbursed per our company expense reimbursement policy.
Must have 2+ years of experience of electronic documentation experience and Microsoft Office applications.
Preferred Qualifications
Case management and discharge planning experience.
Managed Care experience.
Education
Bachelor's degree or non-licensed master level clinician required with either degree being in Behavioral Health or Human Services (Psychology, Social Work, Marriage and Family therapy, Counseling)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/24/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Simplifying health care one person, one family and one community at a time
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1963
Headquarters
Woonsocket, RI
LinkedIn followers
1,229,009
Total funding
$4.0B
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
Offices: 1 CVS Drive, Woonsocket, RI 02895, US · 9501 E. Shea Blvd, Scottsdale, AZ 85260, US · 2211 Sanders Road, Northbrook, IL 60062, US · 750 West John Carpenter Freeway, Ste 1200, Irving, TX 75039, US · 620 Epsilon Dr, Pittsburgh, PA 15238, US
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Based on 1785 listings with disclosed salaries, most social services jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Illinois right now?
There are currently 8,282 open social services positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Illinois?
Companies currently hiring include Chicago Public Schools, Illinois Department of Children and Family Services, Healthcare Plus, Westside Children's Therapy, Gardant, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Illinois?
Yes — 799 of the 8282 open social services positions offer remote or hybrid work (157 remote, 642 hybrid).
How do I apply for Social Services jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.