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Full-time
Posted 2d ago
~40 hrs/week
Remote in Washington, District of Columbia, United States
Responsibilities
The Field Service Engineer will coordinate the deployment, configuration, and sustainment of IM/IT systems for military medical units in austere environments. They are responsible for providing technical troubleshooting, delivering user training, and ensuring compliance with DoD cybersecurity and privacy regulations.
Requirements
Candidates must have at least 5 years of experience supporting DoD electronic health records and hold an IAT Level II certification. The role requires an active DoD Secret clearance and the ability to travel internationally up to 75% of the time.
Full job description
PM Solutions is looking for a Field Service Engineer to join our growing team. The Field Service Engineer plays a pivotal role in supporting the operational readiness and effectiveness of deployed military medical units. This includes the successful deployment, configuration, and sustainment of personnel, equipment, and Information Management/Information Technology (IM/IT) systems in dynamic, austere, or combat environments. The role requires a unique combination of technical proficiency, logistical agility, and a deep understanding of military deployment procedures and healthcare operations in theater. This is a remote position that will require extensive travel.
Key Responsibilities:
Deployment Support – Coordinate and execute the deployment and redeployment of IM/IT systems in support of joint operational missions, including initial system setup, software installation, configuration, and operational testing in theater environments.
Technical Expertise – Provide on-the-ground troubleshooting and Tier II/III support for electronic health record (EHR) systems and web-based medical applications, ensuring minimal disruption to mission-critical clinical workflows.
Training & User Support – Deliver just-in-time training and technical guidance to clinical, administrative, and technical personnel, enhancing local system adoption and operational proficiency.
System Lifecycle Engagement – Participate in the full System Development Lifecycle (SDLC) process, from requirements gathering and analysis to design, integration, validation, and ongoing maintenance of medical IT solutions.
Security & Compliance – Ensure strict adherence to DoD cybersecurity requirements and privacy regulations, particularly concerning the handling of sensitive personal health information (PHI) in both connected and disconnected environments.
Logistical Coordination – Ensure timely and secure transportation, installation, and inventory management of hardware/software assets across operational areas.
Minimum Qualifications:
Experience:
Minimum 5 years of hands-on experience supporting Department of Defense (DoD) electronic Health Records (EHR) and web-based medical applications in both garrison and deployed settings.
Demonstrated knowledge of both the functional (clinical workflows) and technical (systems architecture, integration) aspects of these applications.
Technical Proficiency:
Strong experience in all phases of the SDLC, including system design, development, integration, and control, as well as user testing and post-deployment support.
Deep understanding of privacy protection principles and HIPAA compliance, particularly as applied to data flow and interoperability in integrated health systems.
Certifications:
Must hold a minimum of IAT Level II certification in accordance with DoD 8570.01-M (e.g., Security+).
Personal Attributes:
Demonstrated ability to work independently in high-pressure, fast-paced environments with minimal oversight.
Strong problem-solving, communication, and organizational skills.
Travel & Clearance Requirements:
Must possess a valid U.S. passport and be willing to travel internationally up to 75% of the time, often on short notice.
Must meet all medical and fitness standards for deployment to austere and potentially hazardous environments.
Active DoD Secret clearance is required.
Preferred Qualifications:
Operational Medicine Experience:
Direct experience supporting healthcare delivery in military operational environments, including but not limited to:
Aeromedical evacuation missions and mobile medical units
Military Familiarity:
Prior military service or experience working closely with Service members across the Army, Navy, Air Force, or Marine Corps.
Related keywords
Field Service EngineerDoDElectronic Health RecordsEHRIM/ITSDLCSecurity+IAT Level IICybersecurityHIPAAPHILogisticsOperational MedicineDeploymentTroubleshootingSystem Integration
Program Management Solutions spent 20 years building trusted federal program management expertise. PMdigital.ai is the next evolution — combining that proven mission delivery foundation with AI, intelligent operations, and modernization capabilities designed for today’s federal challenges.
PMdigital.ai is a federal AI modernization and digital transformation partner with more than 20 years of proven mission delivery. We help federal agencies and healthcare organizations implement responsible AI, modernize operations, and improve mission outcomes through disciplined strategy, governance, and execution.
Our expertise spans AI stewardship, management consulting, healthcare IT modernization, and workflow transformation—ensuring technology aligns with mission priorities, adoption is successful, and risk is effectively managed.
With an unbroken U.S. Air Force prime contract, "Exceptional" CPARS ratings, and experience supporting the Department of Defense, Veterans Affairs, Defense Health Agency, and civilian agencies, PMdigital.ai delivers modernization that is secure, measurable, and built to last.
Offices: Aldie, VA 20105, US
AI StewardshipManagement ConsultingHealthcare Solutionsand Workflow Modernization
How much do Security & Safety jobs in Washington, DC pay?
Based on 2359 listings with disclosed salaries, most security & safety jobs in Washington, DC pay between $73k–$204k per year. Individual offers vary with seniority, company size, and specialization.
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