Job DetailsJob Location: St Louis Aquarium at Union Station - St Louis, MO 63103Position Summary This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing ex…
Job DetailsJob Location: St Louis Aquarium at Union Station - St Louis, MO 63103Position Summary This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing ex…
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Other
Posted 16d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
Deliver an engaging guest experience while ensuring strict adherence to safety standards across the Ropes Course, Mirror Maze, and Selfie Express. Responsibilities include conducting guest training, supervising course activity, and performing daily equipment inspections.
Requirements
Candidates should have previous experience in customer or guest services and be comfortable working in a harness at heights up to 50 feet. Must possess strong communication skills and the ability to pass a ropes course certification.
Full job description
Job DetailsJob Location: St Louis Aquarium at Union Station - St Louis, MO 63103Position Summary
This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary service in a professional and courteous manner throughout the Ropes Course, Mirror Maze, and Selfie Express. This role will also adhere to strict safety standards, while providing memorable guest moments.
Duties & Responsibilities
Adhere to company policies and procedures. Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations. Educate, entertain and inspire guests throughout their experience. Manage and monitor guest experience at all times while on the course site to ensure a safe and positive experience for everyone. Follow standard operating procedures and demonstrate techniques and safety guidelines to guests. Conduct ropes course guest training. Provide course instructions to ensure a safe, successful and enjoyable experience. Guide, instruct and supervise guest safely throughout the course. Assist with equipment inventory and report equipment damage, malfunction and repair requirements Fit harnesses and correctly supervise the use of all personal safety equipment. Perform daily inspections and take inventory of the course and equipment. Clean and maintain course as required. Keep the ropes course area and equipment storage neat, clean and orderly. Keep neat and accurate operational records and logs and prepare daily reports as required Observe and report daily facility conditions and situations to the Guest Experience Supervisor. Keep up-to-date on all new products and offerings. Provide unique and memorable experiences to guests. Attend training programs to achieve the best guest experience. Ensure all admission and sales data is captured to maximize reporting potential. Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station. Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication. Assist in other departments as required. Previous experience in a customer, retail or guest services position preferred. Some cash handling experience preferred. Excellent verbal and communication skills required. Strong listening, presentation and decision-making skills. Ability to anticipate guests’ needs and tactfully deal with unsafe guest behavior. Must pass ropes course certification. Technically minded, with ability to learn Point of Sale system. Creative problem solver who thrives when presented with a challenge. Energetic and eager to tackle new projects and ideas.
QualificationsAbilities
The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.
Ability to stand for long periods of time. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Ability to lift and carry up to 50 pounds. Ability to stand, walk and climb/balance for long periods. Comfortable working in a harness at heights up to 50 feet.
Other
Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment. The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.
Related keywords
Ropes CourseGuest ExperienceSafety GuidelinesHarnessPoint Of SaleKPIsEquipment InventoryCustomer SatisfactionSafety CertificationLeisure Industry
LM Service Company is a Family and Veteran owned mechanical contractor that specializes in HVAC, Electrical, Plumbing, Building Operation Services, and Building Automation Systems in the commercial and industrial markets throughout the Greater Philadelphia Area. Our scope of capabilities includes: chilled water, hot water, and steam piping installations; variable refrigerant flow systems; HVAC equipment repair/replacement; tenant fit-outs; power and control wiring; plumbing services, building operation service, and preventative maintenance agreements. We also provide design/build HVAC solutions directly to our customers. LM Service Co. offers 24/7/365 Emergency Service and guaranteed response times based on customer needs. We have been family owned and operated for over 20 years and are a proud supporter of all local union tradesmen and women. We are fully insured and bonded.
Our current customer base includes construction managers, general contractors, hospitals, higher education institutions, hospitality/hotels, property management companies, refineries, and waste management plants.
The top priority of LM ownership and management is the well-being of our employees and returning them home to their families safely every night. LM Service Company has an Experience Modification Rate (EMR) of .753. Project managers have OSHA 30 Certifications.
We welcome the opportunity to add your company to our list of satisfied customers and will make ourselves available to discuss your specific needs in further detail at a time that is convenient for you. I look forward to the opportunity to earn your business.
Offices: 6809 Westfield Ave, Pennsauken, New Jersey 08110, US
How many Security & Safety jobs are open in St. Louis, MO right now?
There are currently 697 open security & safety positions in St. Louis, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in St. Louis, MO?
Companies currently hiring include CACI International Inc, Allied Universal, BJC Medical Group, Leidos, Parsons Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in St. Louis, MO?
Yes — 77 of the 697 open security & safety positions offer remote or hybrid work (27 remote, 50 hybrid).
How do I apply for Security & Safety jobs in St. Louis, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.