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Manage a diverse portfolio of residential properties by conducting estate inspections and ensuring building safety and compliance. Support residents by resolving tenancy issues, managing anti-social behaviour, and providing safeguarding support to vulnerable individuals.
Requires GCSEs in Maths and English and experience in customer-facing roles such as housing, social care, or local authority case management. A full UK driving licence and access to a vehicle are mandatory for mobile community work.
Neighbourhood
Manager
Location: Ealing / Mobile (covering Bromley
and surrounding areas)
Salary: £34,800 to £36,650
Contract: 12-months fixed
term, full-time (35 hours, Monday to Friday)
DBS
Level: Standard
Driving
Requirement: Full
UK driving licence and access to own vehicle
As
a Neighbourhood Manager at A2Dominion, no two days will be the
same. You will be the face of our organisation within the community, managing a
diverse portfolio of residential and mixed‑tenure properties and supporting
residents to live safely and well. From estate inspections and building safety
to managing noise complaints and safeguarding issues, you’ll play a key role in
delivering high‑quality neighbourhood management and thriving communities.
If you’re
passionate about people, building relationships and making a difference, this
is an opportunity to help shape the future of our communities.
Key
Responsibilities
Carry out regular estate, scheme, and property inspections to ensure high standards of safety, cleanliness and compliance
Manage tenancy-related issues including noise complaints, neighbour disputes, anti-social behaviour and safeguarding concerns
Work collaboratively with internal teams and external contractors to resolve building maintenance and safety matters
Actively engage with residents through clear, regular communication, ensuring concerns are listened to and resolved
Provide tailored support to vulnerable residents and families, identifying risks and escalating concerns appropriately
Capture resident feedback to drive continuous service improvement
* Represent A2Dominion at external meetings, attend court proceedings when required, and support residents through complex cases
More
About You
Educated to GCSE level or equivalent in Math’s & English (Grades A - C)
Experience in a customer-facing role such as housing, community services, local authority, social care, customer resolution or a similar environment involving case management or complaint handling
Experience supporting vulnerable people or managing complex cases
Ability to work independently, manage a busy and varied workload, and make sound decisions under pressure
Confident communicator, able to build strong professional relationships and challenge behaviour when necessary
Highly organised with excellent attention to detail and strong record-keeping skills
Comfortable carrying out regular estate inspections and face-to-face resident meetings
Strong IT skills with the ability to quickly learn new systems
Good understanding of safeguarding principles, with confidence to escalate concerns appropriately
Full UK driving licence and access to a car
Desirable
Knowledge of tenancy law, anti-social behaviour processes, or building safety
Relevant training or qualifications in safeguarding, ASB, mediation, or health & safety
Experience using CRM or case management systems.
Choosing
us is easy
As an employee
of A2Dominion, we want you to feel rewarded and have a choice of flexible
benefits, salary exchange benefits, and rewards and discounts that work for
you, wherever you are in your life.
We
offer a wide range of staff benefits. For this role, these include:
*
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3
years of service
*
Up to 8% contributory pension
*
Flexible working
*
All permanent and fixed-term employees receive a generous annual allowance
of up to £300 to use towards health and lifestyle benefits for both you and
your family
Inclusion
at A2Dominion
We’re proud to
be a Disability Confident Employer and welcome applications from people of all
backgrounds. Our recruitment process is inclusive and accessible, and we
guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable
adjustments are available throughout the process - just contact our Resourcing
Team at [email protected]
We know some people may hesitate to apply unless they meet every
requirement. If that’s you, we’d still encourage you to apply - or get in touch
with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a
family-friendly employer. Everyone belongs here. Join us and help make a
lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 2nd July 2026 and we reserve the
right to close early upon appointment of the right candidate.
A housing association committed to safe, high quality and sustainable homes, with over 38,000 homes and 70,000 customers
We are committed to ensuring all our customers live in homes that are safe, high quality and sustainable. Everything we do is designed to improve our customers’ homes and build new, much needed ones. We provide: - Social and affordable housing - Key worker, student, intermediate and homebuying offers to help people in different situations and life stages - Developments to meet housing need - Community projects to help customers improve their health, wellbeing and finances, giving them more options and life chances - Temporary and supported accommodation - Market sale homes.
Offices: 113 Uxbridge Road, London, England W5 5TL, GB · 113 Uxbridge Road, Ealing, London W5 5TL, GB
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