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$24/hr–$27/hr
Full-time
high school, bachelor degree
Posted 41d ago
~40 hrs/week
Responsibilities
Provide immediate, in-person behavioral health crisis response to 911 calls, conducting assessments and delivering de-escalation interventions. Facilitate connections to appropriate levels of care and collaborate with emergency services like police and EMS.
Requirements
Requires a Bachelor's degree in a human services field or a High School Diploma with specific credits and two years of experience. Must possess a valid driver's license and obtain CJIS Certification upon hire.
Full job description
Behavioral Health First Responder (BHFR)
Location: Wilmerding, PA
Position Summary
The Behavioral Health First Responder (BHFR) provides immediate, in-person behavioral health crisis response to individuals and their natural supports in the community. Operating under the direction of program management, the BHFR responds to behavioral health–related 911 calls, conducts assessments, delivers crisis intervention and de-escalation, and facilitates connections to appropriate levels of care. This role ensures compliance with all program procedures, safety protocols, and regulatory requirements while promoting dignity, safety, and recovery-oriented outcomes.
Program Summary – A-Team Mobile Crisis Response
RHD has partnered with the Allegheny County Department of Human Services to launch A-Team, a pilot program utilizing the Alternative Response Model for mobile crisis intervention. This innovative program enhances the emergency response system by providing behavioral health professionals to respond to select 911 calls involving mental health crises.
A-Team members are trained extensively in crisis intervention, de-escalation, trauma-informed care, cultural responsiveness, and collaborative response. The team works closely with law enforcement, fire/rescue, EMS, and community providers to support individuals in crisis, reduce unnecessary emergency department utilization, and promote community well-being.
Essential Duties and Responsibilities
Direct Crisis Response
Respond in person to behavioral health–related 911 calls in the community.
Conduct on-scene behavioral health assessments for individuals experiencing crisis.
Manage crisis scenes safely using de-escalation and trauma-informed practices.
Provide psychoeducation, skills training, and supportive crisis counseling in community settings.
Transport individuals to safer environments or appropriate levels of care, including bed-based services.
Facilitate admissions to crisis residential or inpatient care and complete referrals to community resources.
Support and collaborate with police, fire/rescue, and EMS during behavioral health emergencies.
Conduct follow-up with individuals after crisis events to ensure safety and connection to ongoing services.
Administrative Responsibilities
Complete all required documentation in accordance with RHD policies, funder requirements, and licensing/accreditation standards.
Accurately document assessments, safety plans, and service interventions in required systems.
Community Engagement & Collaboration
Provide referral coordination and limited case management services during crisis contacts, including phone-based and in-person interactions.
Represent the program and RHD at community events and outreach activities.
Participate in team meetings, trainings, and program initiatives.
Perform other duties as assigned.
Qualifications
One of the following is required:
Bachelor’s degree with major coursework in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education, or a related field; OR
High School Diploma with 12 semester credits in a human services field and two (2) years of experience, including one (1) year in mental health
Valid driver’s license (required).
Successful completion of required background checks.
CJIS Certification (required upon hire).
Working Conditions
This position functions as an emergency first responder and requires work in community-based, uncontrolled environments. Employees must be willing and able to:
Work in all weather conditions.
Respond during city-wide events or emergency situations.
Be exposed to communicable diseases and individuals who may be unstable or agitated.
Manage potential verbal abuse from individuals served.
Physically assist individuals with limited mobility in and out of agency vehicles.
Perform frequent standing, walking, lifting, reaching, and job-related travel.
About Company:
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Related keywords
Behavioral HealthMobile Crisis Response911 ResponseCJIS CertificationMental Health CrisisTrauma-Informed CareCrisis InterventionDe-escalationHuman ServicesEmergency First ResponderPsychologySocial WorkCommunity HealthSafety Planning
Providing shared service offerings to affiliate organizations to advance their mission, vision, and culture.
Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Reading, Pennsylvania
LinkedIn followers
2,156
Apis Services, Inc. was created in August 2017 as a subsidiary of Inperium, Inc. The Purpose of Apis Services is to function as the entity that provides the Shared Service offerings to Inperium and its affiliates allowing these entities to advance their mission & vision; focus on enhancing service delivery, explore geographical program expansion and focus on quality outcome measures & create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterments.
Shared Service offerings include, but are not limited to: Fiscal Reporting, Payroll, Information Technology, Human Resources, Employee Recruiting, Employee Training, Risk and Time and Attendance. For a full listing of all offerings please refer to the Inperium Shared Services document.
Offices: 135 N Prospect St, Reading, Pennsylvania 19606, US
Human ResourcesInformation TechnologyBusiness DevelopmentNon ProfitBusiness Intelligence
How much do Security & Safety jobs in Pennsylvania pay?
Based on 725 listings with disclosed salaries, most security & safety jobs in Pennsylvania pay between $65k–$160k per year. Individual offers vary with seniority, company size, and specialization.
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