Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Shelter Monitor (Day Shift) for our programs in Napa County. About The Role: This Shelter Monitor (Day Shift) i…
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$23/hr–$31/hr
Full-time
Health Benefits, Paid Time Off, Holidays, 403(b) Retirement Plan, Employer Match, Contribution Programs
Posted 18d ago
~40 hrs/week
Responsibilities
The Shelter Monitor is responsible for maintaining the health, safety, and cleanliness of the shelter while assisting residents with their daily needs. Key duties include managing front desk activities, enforcing shelter guidelines, and coordinating with service managers on critical incidents.
Requirements
Candidates must have at least 6 months of experience in social or customer services. A valid California Driver's License, personal vehicle, and a flexible schedule for evening and weekend work are required.
Full job description
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Shelter Monitor (Day Shift)for our programs in Napa County.
About The Role: This Shelter Monitor (Day Shift) is responsible for maintaining the health and safety of Shelter residents. Shelter monitors assist with the daily needs of the residents, assisting program donors and volunteers, and ensuring/assisting with the shelter cleanliness standards.
The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
Our Benefits and Perks:
$23.00 - $31.00 per hour
Day Shift, Full-time
Flexible work schedules
100% paid health benefits for employees
31 PTO / Holidays per year
403(b) Retirement Plan w/ Employer Match & Contribution Programs
Dynamic, mission-drive culture and supportive leadership
Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties
How you make an impact:
Implement and operate Shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem solve with shelter participants.
Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incidents report; oversee proper chore implementation including cleaning up and maintenance of facility.
Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.
Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
Complete participant intakes and exit paperwork.
Assist with unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores.
Communicate with staff and all participants in a non-judgmental manner; work cooperatively with all agency staff.
Participate in agency training, staff meetings, case conferences, and supervision.
Complete required agency training including CPR/first aid, non-violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.
Other duties as assigned.
How you meet qualifications:
6 months of social services or customer service experience.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Flexible schedule to work evening and weekend hours as needed.
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.
Related keywords
Social ServicesHomelessnessShelter ManagementCrisis InterventionCPRFirst AidNon-violent Crisis InterventionParticipant IntakeFacility InspectionCase Conferences
Abode's mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.
We develop and implement innovative programs to end homelessness. Our agency is built on the principles of Housing First, a proven approach that has demonstrated results far superior to the traditional approaches to homelessness.
We were founded in Alameda County in 1989 when a small group of people came together to address a growing problem with family homelessness in the Tri-City Area.
Since then, we have expanded our impact throughout the Bay Area, serving more than 15,000 adults and children each year in Alameda, Santa Clara, San Francisco, San Mateo, Santa Cruz, Napa, and Solano counties. Our results show how effective our work has been in ending homelessness for vulnerable adults and children throughout our community.
Offices: 40849 Fremont Blvd., Fremont, CA 94538, US
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