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The Account Manager coordinates product development and production activities for new and existing clients from the quote stage to final delivery. They act as the primary liaison between clients and internal teams to ensure project timelines, budgets, and quality standards are met.
Requires 3-5 years of experience in customer service or project management, preferably within cosmetic, food, or pharmaceutical contract manufacturing. Candidates must possess strong communication skills, proficiency in Microsoft Office, and the ability to work onsite.
McKenna Labs is a full-service contract manufacturing company that specializes in hair, skin and body care products. We've been in the personal care development and manufacturing industry since 1998.
We are seeking a highly motivated, highly organized individual responsible for managing and coordinating product development and production-related activities for new and existing customer accounts in a complex, multiple step process. The role drives client projects from initial quote stage to delivery, Tec transfer, and a variety of internal and external development projects. The Account Manager must possess the knowledge, experience, and confidence to engage and professionally interact with department leaders and clients while successfully driving project schedule. This individual will work closely with Account Coordinators and internal stakeholders to guarantee projects are on track at every phase and provide status on each project, including delays to cross functional teams involved for consistent communication. The Account Manager must be professional, personable, and committed to the overall objectives, and self-development within the company.
Please note: This role focuses on client retention, satisfaction, and growth through relationship building, strategic advice, and ensuring value, acting as the main liaison to understand needs, resolve issues, and coordinate internal teams for service. Applicants with backgrounds primarily in Sales are not a match for this position.
Key Duties and Responsibilities
Requirements
To fulfill requirements of job successfully, an individual must be able to perform each essential duty at a high level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to use hands to handle or feel. The employee is regularly required to stand, walk, sit, reach with hands and arms and occasionally smell. Specific vision abilities required by this job include close vision, and color vision.
The noise level in the work environment is generally quiet and may include shared workspace.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The salary range for this role is $72,800 - $95,000 annually. Compensation is commensurate with level of knowledge, education, skills, and experience applicable to the position.
We understand that each team member’s situation is unique, and so it is our intent to offer an overall benefits package that can be shaped and molded by each individual to fit their family’s needs. Our current benefits package, which is available to all full-time team members, includes medical, dental, vision insurance, 401k retirement plan, flexible spending accounts, life and disability coverage, and other voluntary benefits.
We want everyone to feel welcome, respected and we are committed to providing the best space, experience and workplace for our teams – no matter what race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status and all the other fascinating characteristics that make us different.
McKenna Labs is a full-service personal care contract manufacturer located in Fullerton, CA.
McKenna Labs is located in Fullerton, California. We are a full-service personal care contract manufacturer capable of turning an idea into a finished product. Our team is 100% committed to delivering the product our customer wants right when they need it.
Offices: 1601 E. Orangethorpe Ave., Fullerton, CA 92831, US
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