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$13/hr–$14/hr
Part-time
Posted 9d ago
~40 hrs/week
Responsibilities
The Membership Experience Leader delivers excellent service to members and guests while managing membership sales, renewals, and prospect follow-up. They are also responsible for maintaining facility cleanliness and providing administrative support to ensure an optimal member experience.
Requirements
Candidates must possess strong verbal, interpersonal, and problem-solving skills with the ability to work in a fast-paced environment. Previous experience in customer service or sales and proficiency in computer operations are required.
Full job description
Description
OUR CULTURE:
Our mission and core values are brought to life through our culture. At the YMCA of South Hampton Roads, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all and create spaces where people can belong and become.
We are genuine: we value people and embrace individuality.
We are hopeful: we believe in the potential of people to grow, lead and become catalysts for change.
We are nurturing: we support individuals throughout their journey to reach their full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with our people.
Our culture is not a People & Culture initiative; it is how we lead, serve, develop talent, make decisions and deliver on the YMCA's mission.
POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. Responsible for membership sales, renewals, and prospect follow up as directed. Provides administrative support for membership and programs to create an optimal experience for guests.
ESSENTIAL FUNCTIONS:
Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members including achievement of sales goals, prospect closing ratios, 13-month retention, membership revenue, and secret shopping goals as directed by the Regional Membership Director.
Creates a member-focused culture and models relationship-building skills (including Listen First and the YMCA of South Hampton Roads Service Creed) in all interactions.
Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
Promotes program and membership enrollment in interactions with existing and potential members in conjunction with marketing efforts to maximize sales.
Coordinates program registration, including logistics to support phone, walk-in and web registration.
Ensures proper implementation of member service procedures. Reviews and updates membership procedures and communicates changes to staff. Coordinates with the Resource Operations Center as necessary on financial transactions.
Assists in organizing membership events at the YMCA and occasionally represents the YMCA at community events to promote the YMCA.
Participates in staff meetings and/or related meetings as requested.
Completes employee training as required, including New Staff Orientation, Blood Bourne Pathogens and Child Abuse Prevention, among others.
Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures and state licensing standards where applicable; makes ADA accommodations where appropriate; maintains the program site, equipment, YMCA COVID-19 sanitation and standards, and required program records.
Assists in all areas as assigned.
Requirements
YMCA LEADERSHIP COMPETENCIES:
Engaging Community
Communication & Influence
Collaboration
QUALIFICATIONS:
Excellent verbal, interpersonal and problem-solving skills
Ability to work in a fast-paced and constantly-changing environment
Ability to multitask
Ability to set priorities and manage multiple concurrent tasks
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Ability to handle conflict professionally and manage conflict resolution in a timely manner
Previous customer service, sales or related experience
Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
High attention to accuracy and detail
Must be able to work flexible hours including evenings, weekends, and holidays
Former YMCA experience utilizing SGA Sales preferred
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
This position operates in a YMCA facility environment and regularly interacts with team members, leaders, members, program participants, vendors, and other stakeholders. The role requires frequent walking, standing, bending, kneeling, stooping, and other physical movement associated with housekeeping and facility operations, as well as the ability to maintain attention to detail while performing multiple tasks. The position requires the ability to lift, pull, carry, and move up to 50 pounds and may involve prolonged periods of standing or sitting. The role requires the ability to work independently with appropriate judgment, maintain positive and cooperative working relationships, and successfully complete required job-related training or certifications. Flexible hours, including evenings or weekends, may be required based on organizational needs.
The YMCA of South Hampton Roads provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable law.
ACCOUNTABILITY:
Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings as required by the position or applicable law.
COMPENSATION & BENEFITS:
Wage Range: $13.00 - $14.50 hourly
The wage range provided reflects the YMCA of South Hampton Roads’ good-faith determination of the minimum and maximum starting salary for this position.
Everyone knows the Y as a place to camp, swim, or exercise, but we’re so much more. A 501(c)3 nonprofit organization, we’re working side-by-side with our neighbors to address critical community needs that help kids develop into smart, resilient adults, for people to improve their health and build a sense of community, and for our most vulnerable young people to get the care and support they need.
Our mission is to put Judeo-Christian principles into practice through programs that build healthy spirit, mind and body for all. With that and our cause of strengthening community, we're here to make coastal Virginia and northeastern North Carolina a better place to live.
Offices: 920 Corporate Ln, Chesapeake, Virginia 23320, US
How many Sales jobs are open in Virginia Beach, VA right now?
There are currently 608 open sales positions in Virginia Beach, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Virginia Beach, VA?
Companies currently hiring include Advance Auto Parts, AutoZone, Symmetry Financial Group, ADS, Inc., Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Virginia Beach, VA?
Yes — 123 of the 608 open sales positions offer remote or hybrid work (96 remote, 27 hybrid).
How do I apply for Sales jobs in Virginia Beach, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.