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Full-time
high school, bachelor degree
Posted 25d ago
~40 hrs/week
Responsibilities
The Contract Services Manager oversees the generation and processing of vacation ownership agreements while maintaining a cohesive and productive team. They act as a liaison between various departments to ensure effective alignment and collaboration across the organization.
Requirements
Candidates must have 1-3 years of administrative experience and proficiency in Microsoft Office, with specific experience in the timeshare or vacation ownership industry preferred. The role requires a high school diploma or GED, with a bachelor's degree also listed as an educational qualification.
Full job description
With a focus on accuracy, efficiency, workplace knowledge, and professionalism, the Contract Services Manager must be capable of performing all Contracts required functions within the department either in-person or via the Contract Services phone system generating and processes vacation ownership agreements and related documents. The Contracts Services Manager is responsible for creating and maintaining a cohesive organized team ensuring a positive productive working environment. The Contract Manager shall act as the liaison between any/all partnering departments (Sales, Quality Assurance, Business Operations, DDFS, Accounting, HR) to ensure effective alignment and collaboration
Responsibilities
This position will be on site in Virginia Beach, VA and will remotely oversee our Tennessee Contracts Team.
The following tasks will be required of the Contract Services Manager:
Hire, onboard and train all Contract personnel
Advance level of knowledge regarding contract processing accuracy, polices and guidelines.
Advanced level of knowledge on all aspects of HGV/HVC policies, procedures, guidelines, systems, process (inclusive of all Deeded, Trust and VIP)
Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the coordinator’s scheduled shift.
Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
Trains staff on HGV/HVC required systems. (Clarity, Voice, Chorus, Converge, Payment Link Sender, SPI)
Responsible for coaching and counseling the team members to minimize errors and maximize accuracy.
Completes all required training and compliance courses according to communicated deadlines.
Monitor Virtual Hub and assist as needed
Create/maintain departmental policies and procedures manual.
Develop monthly, quarterly, and annual goals and action plans for team member growth
Prepares work schedule to ensure sufficient coverage
Responsible for KPI accuracy for team members to achieve individual and team goals
Work independently and able to self-sufficient assist/handle issues from various departments (QA, IT, DDFS)
Demonstrates initiative and ability to work independently with minimal direct supervision.
Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.
Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
Actively develops their skills and knowledge for all Contract Services operations.
When requested, participates in, and contributes to special projects and other temporary assignments.
Systematically monitor the suspense aging report to ensure timely follow up and processing.
Working with legal partners to ensure documentation accuracy
Lead team meetings and give presentations as needed
Responsible with meeting with site leadership to ensure synergy across departments with emphasis on collaboration/communication
Supervises daily tasks of the department/operations
Travel required based on location and business needs.
Responsible for disciplinary action.
Responsible for Ensure proper set up for new team member access
Responsible for answering questions from team and other departments
Carries out all other reasonable requests by management.
Qualifications
Must be able to occasionally travel
Accurate and efficient computer skills. Must be proficient in Microsoft Office.
Must be able to work a varying schedule, including regular weekends and holidays.
Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.
Strong customer service skills.
Proficiency in speaking, writing, and reading English.
1-3 years of administrative/clerical experience in a professional environment.
Timeshare/vacation ownership experience.
Education High school diploma/GED BA/BS/Bachelor's Degree
This position has a salary of $85,000 annually.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We offer unique career opportunities in the most sought-after vacation destinations around the world.
Industry
Hospitality
Company size
10,001+ employees
Founded
1992
Headquarters
Orlando, FL
LinkedIn followers
90,356
Total funding
$6.3B
Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
Offices: 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US · 6355 MetroWest Boulevard, Suite 180, Orlando, Florida 32835, US
How many Sales jobs are open in Virginia Beach, VA right now?
There are currently 608 open sales positions in Virginia Beach, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Virginia Beach, VA?
Companies currently hiring include Advance Auto Parts, AutoZone, Symmetry Financial Group, ADS, Inc., Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Virginia Beach, VA?
Yes — 123 of the 608 open sales positions offer remote or hybrid work (96 remote, 27 hybrid).
How do I apply for Sales jobs in Virginia Beach, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.