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Full-time
bachelor degree, postgraduate degree
Health insurance, Dental plan, 401(k) plan, Company matching contributions, Life insurance, Accidental death and dismemberment coverage
Posted 3d ago
~40 hrs/week
Responsibilities
The Customer Solutions Director will drive new business opportunities and lead the technical sales process for Ericsson's portfolio. They will act as a technology consultant to build relationships with customers and align Ericsson's solutions with customer strategic goals.
Requirements
Candidates must have 10+ years of experience in technology or product management within the telecommunications industry. A Bachelor's degree in Engineering is required, along with deep knowledge of cloud platforms and network technologies.
Full job description
Join our Team
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About This Opportunity
Ericsson's Customer Unit US Hyperscalers & Regional Accounts delivers innovative technologies and services to hyperscalers, utilities, MSOs, U.S. Government agencies, and regional and rural customers across the United States. As a Customer Solutions Director based in Plano, TX, you will serve as a key representative for Ericsson — providing thought leadership and technology consultancy while maintaining accountability for customer-focused solutions. You will drive new business opportunities, develop competitive offers, and advance strategic deals through to closure across Ericsson's full portfolio, including Networks, Cloud and Software Services, Managed Services, and Enterprise Wireless Solutions.
What You Will Do
Collaborate with Key Account Management (KAM) teams to grow customer business
Position Ericsson as a technology leader to generate new sales opportunities
Develop and deliver customer presentations, drawing on relevant domain expertise
Lead the technical sales process and design comprehensive solutions that address customer needs
Initiate and maintain proactive dialogue with current and prospective customers, building relationships and identifying new opportunities
Keep customers informed about the implications of emerging technology trends
Evaluate Ericsson's strategy and plans in relation to customers' strategic goals
Communicate customer visions, strategies, and requirements internally within Ericsson
Build and maintain strong relationships with account teams, customer stakeholders, business units, and third-party partners
Identify market and customer requirements and help shape product roadmap development accordingly
Drive upsell opportunities throughout the sales process to contribute to increased sales volumes
The Skills You Bring
10+ years of experience in technology, solutions, and/or product management within the telecommunications industry
Experience with technologies including RAN, Cloud, Core, IP routing and switching, OSS, and BSS
Strong understanding of hyperscaler ecosystems and cloud platforms, including experience with Google, Meta, Amazon/AWS, Microsoft/Azure, or comparable providers
Working knowledge of solution costing, BoM/BoQ development, proposal preparation, and delivery handover
Ability to connect technical design with customer business outcomes, value, and total cost of ownership
Strong communication and negotiation skills, with the ability to engage effectively at both executive and technical levels
Ability to lead distributed, cross-functional solution teams in a collaborative manner
Strong analytical, problem-solving, and decision-making skills
A proactive, organized approach with a solid understanding of key business drivers
Bachelor's degree in Engineering required; Master's degree preferred
Prior Customer Solutions Representative (CSR) experience is a plus
Ability to travel up to 50%
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Domain Sales Manager
Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.
Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
We’re leading the next wave of mobile with 5G, AI, cloud, and network APIs, creating an open network ecosystem.
Industry
Telecommunications
Company size
10,001+ employees
Founded
1876
Headquarters
Kista, Stockholm
LinkedIn followers
2,370,842
Total funding
$1.8B
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
Offices: Torshamnsgatan 21, Kista, Stockholm, SE · 818 Bourke St, Melbourne, VIC 3008, AU · NH-24, Noida, Uttar Pradesh 201309, IN · Hirsalantie 11, Kirkkonummi, Southern Finland 02420, FI · 349 Terry Fox Dr, Ottawa, ON K2K 2V6, CA
5GInternet of ThingsMobile broadbandCommunication servicesManaged servicesFixed broadbandLTE3G4GOSS
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