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The manager is responsible for driving sales performance and operational excellence across both retail showroom and outlet environments. They lead, coach, and develop store teams while ensuring inventory integrity and a world-class guest experience.
Candidates should have 5-10 years of retail sales and management experience with strong financial and operational acumen. The role requires the ability to manage complex operations under pressure and excellent communication and leadership skills.
Job Title
Retail Store & Outlet Manager
Job Overview
The Retail Store & Outlet Manager is a leader within Bob’s Discount Furniture (BDF) responsible for driving sales, operational excellence, and culture across both the traditional retail showroom and the outlet environment. This role blends full-store leadership with outlet sales and warehouse operations, ensuring a world-class guest experience while upholding The Bob’s Way and Bob’s Core Values.
This leader sets the tone for performance, safety, accountability, and engagement while developing high-performing teams that consistently exceed sales, operational, and customer satisfaction goals.
This is a full-time, in-store leadership role requiring a flexible retail schedule, including nights, weekends, holidays, and on-call availability as business needs require.
Core Purpose of the Role
To lead, inspire, and develop store and outlet teams by driving profitable sales growth, ensuring seamless front-end and back-end operations, maintaining inventory integrity, and fostering a culture rooted in Bob’s Core Values.
Primary Responsibilities
Sales, Customer Experience & Culture
• Drive store and outlet sales performance, achieving or exceeding budgeted sales, margin, and KPI targets.
• Ensure a consistent, world-class guest experience across the showroom, outlet floor, and warehouse operations.
• Lead by example to reinforce company culture, selling behaviors, and customer engagement standards.
• Assess coaching effectiveness to ensure leaders within the store and outlet are delivering clear, actionable guidance that drives associate performance and results.
• Maintain a strong community presence as a brand ambassador for Bob’s Discount Furniture.
Store, Outlet & Warehouse Operations
• Oversee all aspects of store, outlet, and warehouse operations to ensure safety, cleanliness, organization, and efficiency.
• Maintain accurate inventory practices including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.
• Ensure all processes of inventory management are executed in accordance with company policies and procedures.
• Ensure visual standards and outlet merchandising are maintained to optimize sales and guest experience.
• Enforce all safety, security, cash handling, and opening/closing procedures.
Leadership & People Management
• Lead, coach, and develop Store Leadership, Outlet Experience Specialists (OXS), Product Support Associates (PSA), and all store associates.
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
• Identify high-potential talent and partner with Human Resources on development, succession planning, and performance management.
• Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.
• Lead new associate onboarding and orientation in alignment with company standards.
Planning, Scheduling & Systems
• Create and manage effective schedules for store, outlet, and warehouse teams, ensuring alignment with business trends and labor goals.
• Demonstrate proficiency in operational systems and reporting tools used to drive store performance.
• Analyze performance data and develop strategic action plans to improve sales, labor, inventory, and customer metrics.
Flexibility & Cross-Store Support
• Maintain availability during peak business times, including nights and weekends.
• Respond to store alarms and emergencies outside of operating hours when required.
• Provide support to neighboring stores or outlets as business needs dictate.
Competency-Based Role Clarity
Behavioral Competencies
Technical & Functional Competencies
Leadership Competencies
Qualifications
Required Qualifications
Preferred Qualifications
Physical & Work Environment Requirements
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Browse our wide selection of quality living room, bedroom, dining room, and office furniture. Bobs Discount Furniture sells quality furniture at discounted prices.
Offices: 2500 E Imperial Hwy, Brea, CA 92821, US · 1804 Dexter St, New London, Wisconsin 54961-2522, US
View all jobs at Bobs FurnitureThere are currently 213 open sales positions in Newport News, VA listed on Clera. New openings are added daily as companies post roles.
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Yes — 23 of the 213 open sales positions offer remote or hybrid work (15 remote, 8 hybrid).
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